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General Palmer Hotel

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Traveller (179)
Room & Suite (77)
Dining (8)
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Overview
  • Excellent59%
  • Very good26%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“lone spur cafe”(19 reviews)
“train station”(45 reviews)
“teddy bears”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Concierge
4 Star Hotel
All hotel details
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (520)
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Traveller rating
289
129
47
21
12
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289
129
47
21
12
Show reviews that mention
All reviewslone spur cafetrain stationteddy bearsoriginal elevatorthe main hotelcd playercontinental breakfastpresidential suiteinterior roomvictorian decorhalf blockmain streetcookiescharming hotelnoise from the streetstained glasshistoric property
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11 - 15 of 498 reviews
Reviewed 10 February 2018

We had a very large beautiful (#301) king room. Huge mahogany bed with windows overlooking Main Street. The bath is modern & attractive, and there’s a spacious closet and roll-top antique (?) dresser. All shopping & good restaurants are in easy walking distance in the...More

Thank hrssho
Response from Kalena_U, Manager at General Palmer HotelResponded 14 February 2018

Thank you for your review of the hotel! We appreciate your comments and feedback and thank you for choosing to stay with us. We are so happy to hear you enjoyed your time with us and in Durango. We hope you will be back again...More

Reviewed 8 February 2018

The hotel, the lobby, the elevator and the room make you feel like you've stepped into the last century. The staff was very attentive and helpful. Our only problem was that the room heat was not working properly and we needed to spend the morning...More

Thank J0e1
Response from Kalena_U, Manager at General Palmer HotelResponded 14 February 2018

Thank you for your review of the hotel! We are so glad to hear you enjoyed your stay with us. And we apologize for the issue you had with the heating in your room. We will look into that immediately. We appreciate your feedback and...More

Reviewed 23 January 2018 via mobile

The single most perfect location for parking (perfect end of town near the train depot), lovely rooms, comfy beds, truly quaint historic and the staff exceeds on friendliness. French bakery close. Best parking. The General Palmer is priced right and everything you want from a...More

Thank JustMeOnlyMeForever
Response from Kalena_U, Manager at General Palmer HotelResponded 25 January 2018

Thank you for your review of the hotel! We are so glad to hear you enjoyed your stay with us and we appreciate your comments and feedback. We hope you will be back to visit Durango again soon. And thank you for choosing to stay...More

Reviewed 15 January 2018

Staff was not friendly at all. Paid close to $300 for a Family Suite, thinking we would be staying in an awesome old hotel, but instead we had to walk across the dark back parking lot to another building not connected to the hotel. It...More

Thank Kalephrrr
Response from Kalena_U, Manager at General Palmer HotelResponded 19 January 2018

Thank you for your review of the hotel. We are very sorry to hear you did not enjoy your stay with us. We do have two historic buildings that make up the hotel. The Palace Wing was originally the Palace Hotel and is older than...More

Reviewed 2 January 2018

Booked the room at the last minute, so was pleased to get a room. However, was disappointed that we were in The Palace and not the actual General Palmer, but that is too be expected with the late change of plans. The room was very...More

Thank Todd G
Response from Kalena_U, Manager at General Palmer HotelResponded 4 January 2018

Thank you for your review of the hotel. We apologize for the issues you encountered with your room. Our front desk staff is available at all times to help assist with any needs that guests may have. We appreciate your feedback and comments and we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Concierge
Multilingual Staff
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Details
Price range
USD 139 - USD 262 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Durango
#5 Family Hotel in Durango
#7 Business Hotel in Durango
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 139 - USD 262 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Durango
#5 Family Hotel in Durango
#7 Business Hotel in Durango
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (179)
Room & Suite (77)
Dining (8)
Questions & Answers
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BigJoBR
3 May 2017|
AnswerShow all 2 answers
Response from Laura H | Reviewed this property |
Elevator worked and the bell/desk person took our bags up!
0
Votes
Pjdarnell1
12 February 2017|
AnswerShow all 2 answers
Response from huntress411 | Reviewed this property |
Hello! I do apologize for the delay. I do not get on here alot and am quite busy! I don't know if it's too late or not, but we had a WONDERFUL stay! The staff were very nice and respectful. Hope this helps!
0
Votes
John N
30 January 2017|
AnswerShow all 2 answers
Response from hutchplace | Reviewed this property |
970-247-4747
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Room Tips
"Book in the main Palmer Hotel--Not "The Palace" (fancy name for an annexed property)"
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"All the rooms are beautiful"
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"Ask for an outside room."
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"We love room 201. But 202 looked just as nice, and we recommend that one for you - because we'll likely..."
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