Stayed during Columbus weekend and the hotel seemed busy. Location is great if you are planning on doing things downtown and want to walk every where or be close to the train depot. Price was expensive for what we received and things that were not so great. Ended up with an interior room so there were no windows to let in fresh air. The room got "stuffy" at night even after turning the thermostat down to 65. You could here the unit kick in but very little air movement. There was a portable fan in the closet with a light you could not turn off. There was a window over the door that allowed hallway light in at night and of course, the bed faced the door so the light was annoying. Faucet handle was loose and I tried to tighten the connection under the sink but that didn't do the trick. Bathroom door rarely latched and stayed closed and the tile floor was dirty. We understand the hotel is old and rustic, but strange that in this day and age it still uses metal keys which was a little concerning. Used the two person elevator, interior stairs, and outside stairs over the portico and found that the door never closed and locked on the third floor when coming up the stairs, even late at night. Basically, anyone could enter the 2nd or 3rd floors at night without going by the front desk. This was concerning with the amount of homeless in the area that hang out by the hotel and under the bridge on the riverwalk close by. We were told there was a breakfast and found that the first day. Basically, coffee, tea, and they brought out some breakfast burritos. Nothing special which is understood with COVID. Parking lot is decent but fills up quickly with people coming in with trailers and UTV's that take up several spaces. Overall, it was "ok" but there are plenty of other options that are cheaper than the $211/night that we paid.…
The front desk employees were helpful, however, when we checked into our room, it did not have a window, which I was not aware of when I called and made the reservation with the front desk. we did not get a credit on our bill for lack of the continental breakfast. The location is ideal, however, I would not stay there again.
Old well kept up hotel from the late 1800's. Nice size rooms with interesting period furnishings. Plenty of free parking. Only drawback this trip was with covid-19 the hotel restaurants were closed. Hot el is located in the heart of the city.
The hotel is adorable. Unfortunately, that's the only nice thing I can say. The TV in our room did not work, the coffee maker in our room did not work, and we were not given the "breakfast pastry" we were promised in lieu of breakfast (we stayed during COVID). Additionally, we were charged $250 for a smoking fee. We did NOT smoke in our room. After alerting the hotel of our concerns, we were promised a manager would contact us. I've called and emailed but received no response. We will not be back. Traveler beware!!!
We arrived late in the evening our bank was closed we had a 500 card limit so I got the the cash to pay them in full.THEY DO NOT take it..so while we were on the early train ride they moved our stuff from our suite,after I went down to tell them I had to wait 24hrs or wait until the bank opened.,they would not take my balance in cash for the 4 nights.it was our 30 year aniversary..Such a bad deal,didnt let it ruin our vacation,one good thing we got a murphy bed the next night...lol