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I reserved a room in advanced and they charged my credit card immediately ((usually its just a soft hold and/or it drops off, generally you're not charged until you check out)).
The day i was supposed to check in they called me to tell me...More
Response from 00esa, Manager at Extended Stay America - Denver - Tech Center - NorthResponded 7 November 2017
Thank you for being our guest and for taking time to leave feedback. Thank you for bringing this to our attention. We take guest feedback very seriously, and as a result, please allow us some time to look into this matter further. We want to...More
While in town for a family surgery we decided to try to stay here. The guy behind the desk was very nice and helpful, but the facility was awful. Upon parking in front of our room the door was propped open with the door slide....More
Response from 00esa, Manager at Extended Stay America - Denver - Tech Center - NorthResponded 25 October 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure this is properly addressed.
I would honestly give this place zero stars. Sorry Yelp, but I didn't check you first. I got a pretty decent deal on another website and unfortunately I got what I paid for.
Pros: We got a full refund.
Cons: A lot to write. There...More
Thank David H
Response from 00esa, Manager at Extended Stay America - Denver - Tech Center - NorthResponded 19 October 2017
David, thank you for your feedback. We are sorry for the difficulties you experienced and apologize for the inconveniences. The cleanliness and room condition you describe is unacceptable as we always strive to provide clean, comfortable suites at an affordable price. We are meeting with...More
This is a great hotel. I love both the employees. Jacqueline helped me alot she is truly a blessing. Thank you for all your help I will be coming back. I love the location. It's lose to pretty much everything as far as I know....More
Thank Steph J
Response from 00esa, Manager at Extended Stay America - Denver - Tech Center - NorthResponded 13 October 2017
Steph, thank you so much for your great feedback about Extended Stay America. We are glad to know you liked our convenient location and that the attentive service provided by our associates added to your joy. Your compliments will allow me to thank Jacqueline for...More
Got to the hotel after a 11hr drive, was told I couldn’t check in till an hour later at 4pm as my room was not ready. Then I get to the room carpet is sticky, refrigerator is missing the temp knob so it froze everything....More
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Response from 00esa, Manager at Extended Stay America - Denver - Tech Center - NorthResponded 12 October 2017
I apologize that we failed to provide you an exceptional stay. We are extremely sorry for the issues you encountered with our in-room amenities. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being...More