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Embassy Suites by Hilton Colorado Springs

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1,179 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Colorado Springs
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Showing 1,175: English reviews
Killeen, Texas
Reviewed 2 weeks ago

2 people stand out as ambassadors for this hotel Dave in the mornings for breakfast and Holly in the evenings at the managers reception. The renovations is going well and I've seen a defiant improvement in the place. I look forward to staying here again!

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Helpful?
Thank robert k
El Paso, Texas
Reviewed 2 weeks ago

Every day the room was always damp.....carpet..bed sheets.. bath towels everything.. all other "modern" hotels have refrigeration air cooling systems you all are still using swamp (water) cooling,,, Really Hilton....its 2017 you all upgraded the hotel....and still did the ac on the cheap... our trip was in July 2016

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Helpful?
Thank boss525
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear boss525, Thank you for your feedback. July 2016 was some time ago, if you can remember what suite you were in and the dates I would be able to respond in a more accurate way as to what might have been the cause for the dampness. Generally speaking we do not hear complaints such as this we do not...

Broomfield, Colorado
Reviewed 3 weeks ago

Staff was great! Front desk was very friendly and helpful. Their happy hour was great! Room was very clean! We requested extra blankets and got them very quickly! Breakfast was amazing! Great selection and the staff was all friendly! Would stay there again!

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Helpful?
Thank blainesh2
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear blainesh2, Thank you very much for staying at our hotel, I am so pleased that you enjoyed yourself and would stay again. We look forward to welcoming you back soon. Sincerely, Jeff Zelkin

Reviewed 3 weeks ago via mobile

My toilet ran in my fist stay all night. They fixed it. Second stay my TV did not work right. Static on screen and voice did not match visual. I had a iPad and watched movies on that. Place was really busy because of spring break so maybe they are behind on fixing things? Snacks at 5:30-7:30 are marginal at...

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Helpful?
Thank Matthew R
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear Matthew R, Thank you for staying with us and for letting us know how your stay went. I am very sorry about the plumbing issues and television problems. We are almost complete with the rest of the hotel, I hope you will consider visiting us again so that we can correct those things that did not go well. I...

Santa Fe, United States
Reviewed 4 weeks ago

Hotel was clean, staff were very friendly and accommodating, and beds/pillows were extremely comfortable! Will definitely stay there again. Breakfast was good. The only thing that could be improved is the evening complimentary snacks.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank tinamC6618TA
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear tinamC6618TA, We appreciate your kind comments and are glad that you had a great stay with us. I apologize that the evening snacks were not quite up to your expectations, we are glad to get your feedback and will take a look at we can do to improve them. Hope to see you back soon! Best regards, Jeff Zelkin

Fairfax Station, Virginia
Reviewed 4 weeks ago via mobile

I just finished two weeks at this hotel...Outstanding! The hotel is near the end of remodeling and it looks great! Every member of the staff I came in contact with was always friendly and professional! Especially the breakfast staff and Rosa in housekeeping! Thanks to all of you for a great visit!

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Helpful?
1Thank PW7382
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear PW7382, Thank you so much for your gracious comments regarding your stay at our hotel. I am glad you like the new remodeled look, I will pass on your great comments to Rosa in Housekeeping and the rest of the staff. Sincerely, Jeff Zelkin

Wabash, Indiana
Reviewed 4 weeks ago via mobile

We chose Embassy Suites because of the availability of adjoining 2 rooms suites and because it seemed more classy and reputable than several other hotel brands. NOT!. The first problem I noticed inside the lobby was a large stained, leaking area over the front entrance. A big pan had been set under it to catch the leakage. Then the door...

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Helpful?
Thank Manddymill
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Hello Manddymill, I am sorry you had such a subpar stay in the hotel, this is not the norm and I apologize for failing to meet your expectations on so many different levels. I am glad that you found the pool are and the team at the front desk caring enough to Make it Right for you. I hope you...

San Antonio, Texas
Reviewed 4 weeks ago

The stairwell was kept open and always smelled like cigarette smoke. The room was not cleaned very well. The breakfast was not that great and the employees rushed you out and closed the door a few minutes before closing time.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Q6665HNrachelr
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear Q6665HNrachelr, I am sorry that your did not have the kind of great stay you should expect to have at our hotel. I appreciate your feedback and will discuss these comments with our staff in order that they learn how their actions are perceived and so we can work to be more hospitable. Best regards, Jeff Zelkin

Owego, New York
Reviewed 4 weeks ago

I stayed at the Embassy Suites, Colorado springs off and on for about 6 months. Their rooms are full suites with a bedroom, bath and separate living area. The room comes with free wifi and 2 televisions. Some rooms have excellent views of Pikes Peak. The hotel also has a super nice public area in the center complete with palm...

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Helpful?
Thank Ladyengineer6656
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear Ladyengineer6656, Thank you very much for making our hotel your home away from home for 6 months! I am glad that you enjoyed the hotel and all of our amenities, Please come back and visit again soon. Sincerely, Jeff Zelkin

Texas
Reviewed 4 weeks ago

This hotel is great. I would recommend this hotel to anyone visiting Colorado Springs or Fort Carson. The room was very comfortable. The breakfast was great, as is the manager's reception. The staff was very friendly and helpful. I will stay here again.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Don H
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear Don H, We appreciate you loyalty and great comments, I am pleased to read that our staff was friendly and helpful and that you enjoyed the wonderful breakfast and evening reception. Thank you for commenting you will stay again, we look forward to welcoming you back. Sincerely, Jeff Zelkin

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Renovated in 2016 our Embassy Suites North Colorado Springs hotel is completely refreshed. Perfectly located, just off I-25, minutes from the University of Colorado, United States Air Force Academy and some of Colorado's biggest attractions. With Pikes Peak as the backdrop and the fresh Rocky Mountain air, our Embassy Suites COS is ideal for your next business trip or vacation. Featuring an upscale modern style ambiance and all the comforts of home, including free Wifi, complimentary cooked-to-order breakfast along with an Evening Reception offering your choice of drinks and light snacks. Our all-suite hotel offers spacious two room suites with a private bedroom and separate living space with a sleeper sofa, large work/dining table and wet bar. Every suite is equipped with complimentary Wifi, a mini-fridge, microwave, two televisions and two telephones. Guests also enjoy working out in our state-of-the-art fitness center and relaxing in our indoor heated pool with hot tub. Other hotel benefits include the 24 hour complimentary business center, free parking, laundry service and on-site convenience store and gift shop. Host your business meetings, large events and Colorado Springs weddings and receptions at the Embassy Suites Colorado Springs hotel. Facilities can accommodate up to 225 guests or for the smaller group we have conference rooms for up to 25. ... more   less 

Additional Information about Embassy Suites by Hilton Colorado Springs

Address: 7290 Commerce Center Dr, Colorado Springs, CO 80919-2629
Region: United States > Colorado > El Paso County > Colorado Springs
Price Range: $193 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Colorado Springs 3.5*
Number of rooms: 206
Reservation Options:
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Also Known As:
Embassy Suites Colorado Springs Hotel Colorado Springs
Colorado Springs Embassy Suites
Hotel Style:
#5 Green Hotel in Colorado Springs
#13 Romantic Hotel in Colorado Springs
#24 Business Hotel in Colorado Springs
#24 Family Hotel in Colorado Springs
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Colorado Springs staff and other travellers.
16 questions
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Questions? Get answers from Embassy Suites by Hilton Colorado Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Fourth floor, away from highway rooms are the quietest”
PauletteSanta, 13 Apr 2017 | Read review
“unless you all like a damp room ....don't go”
boss525, 6 Apr 2017 | Read review
“Corner suites are large, Pick a suite on the side toward the pool for better views”
Ladyengineer6656, 22 Mar 2017 | Read review
“Worth the extra money for a mountain view room”
alarson214, 20 Mar 2017 | Read review
“Ask for the mountain view.”
Moonietx, 4 Jan 2017 | Read review
5 of 5