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We stayed here one night 09/21. Made reservations on the road and arrived about 1700. On my profile, I request a top floor room. I was assigned to a lower floor room, but to the credit of the front desk, they were able to rearrange...More
Hotel staff was very accommodating and friendly. We got the impression that they would do anything and everything to please us. The location was very convenient just off the freeway. A good nights sleep is very important for me. Mattress was great and the room...More
Arrived there a little after 9 pm after driving all day long. Waited for more then 25 mins without there being a sole at the front check-in counter. Another man said he had been down 10 mins before I arrived and no one was there....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Yreka-Shasta AreaResponded 14 September 2017
Thank you so much for staying with us and for taking the time to write a review about your experience with us. I am pleased to see your perfect rating on the hotel's sleep quality, room, location and cleanliness. On the downside, I...More
I arrived on my bicycle after an 8 hour out of state ride to this hotel. I was greeted with congratulations on my completion, offering bottled water and that if I would like something to eat, Ganel-wrong spelling, I'm sure, would pull out some fruit,...More
I've stayed at this hotel many times from 2012-2014, and it was always a favorite. So when we came here for work, the HEI was out first choice. It was a BAD mistake. We reserved 3 rooms for 3 people, what we didn't make clear...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Yreka-Shasta AreaResponded 11 September 2017
I was sorry to see you were disappointed with reception in sorting out your booking. I value your comments and I sent you a private message separately to address the incident.
I will also share your feedback with the hotel so that similar...More