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Holiday Inn Express Walnut Creek

586 reviews
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Traveller (38)
Room & Suite (94)
Pool & Beach (21)
Overview
  • Excellent44%
  • Very good37%
  • Average15%
  • Poor3%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3.0 Star Hotel
All hotel details
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (586)Write a Review
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All reviewsunderground parkingfront deskbiscuits and gravybreakfast roomchick filwednesday nightsoy milkroad noisewould stay here againfree breakfasthour fitnessyogurthot breakfastnice lobbysan franciscomain streetnice breakfast
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11 - 15 of 563 reviews
Reviewed 30 October 2017 via mobile

As a Platinum member I stay in a lot of these Expresses. They are typically good with minor differences. This one still has my highly desired biscuits and gravy that many have discontinued so I left happy. Front desk employees were very efficient and friendly....More

Thank KipColorado
Response from Giovanti B, Manager at Holiday Inn Express Walnut CreekResponded 4 November 2017

Dear Kip; Thank you so much for your review of our hotel. We appreciate your loyalty as an Platinum Elite member. I am pleased to hear you enjoyed your stay with us, that you had a good nights sleep, breakfast was good, and that you...More

Reviewed 26 October 2017 via mobile

My husband and I stayed for 3 nights. On arrival the receptionist was really friendly and helpful. Lobby is well presented and courtyard well maintained. Unfortunatley the room was dated and tired. The carpet was badly stained. The shower was very weak too. All staff...More

Thank FiHackling84
Response from Cynthia T, Manager at Holiday Inn Express Walnut CreekResponded 4 November 2017

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome...More

Reviewed 3 September 2017 via mobile

The staff were very friendly and helpful. The bed was a little soft, but the room was clean. Breakfast was good and Eppie and the man also helping with breakfast were awesome. She made sure we had everything we needed and more. We will definitely...More

Thank McGruders
Response from Cynthia T, Manager at Holiday Inn Express Walnut CreekResponded 4 November 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that Eppie and Gilbert gave good customer service during the breakfast hour. It's something our staff takes great pride in, so we value your feedback....More

Reviewed 1 September 2017

I came to this hotel for a 3 day, 2 night trip. It got cut short due to a change at work. Which the hotel was very understanding and refunded what already had been paid for. The hotel room was a bit dated, the carpet...More

1  Thank Julia G
Response from Cynthia T, Manager at Holiday Inn Express Walnut CreekResponded 4 November 2017

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the room conditions not being cleaned and to your satisfaction . I'm thrilled to hear overall that you had a good stay with us and your...More

Reviewed 28 August 2017

Positives: Location: accessible, also Contra Costa bike/running trail adjacent; breakfast buffet with varied selection and friendly staff; free parking. Room for Improvement: stayed for several days, wildly different rates making the overall stay a bit expensive for the service level; rooms functional but in need...More

1  Thank Franklin_Kildaire
Response from IHGService, Guest Relations Manager at Holiday Inn Express Walnut CreekResponded 12 September 2017

Hi Franklin_Kildaire, Thank you for sharing your feedback and for choosing our property for your lodging needs. I appreciate the wonderful remarks regarding our hotel proximity to your activities. We constantly strive to provide an environment of comfort and value to our guests and I...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Shuttle Bus Service
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Heated pool
Details
Price range
USD 121 - USD 230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Walnut Creek
#2 Family Hotel in Walnut Creek
#3 Business Hotel in Walnut Creek
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 121 - USD 230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Walnut Creek
#2 Family Hotel in Walnut Creek
#3 Business Hotel in Walnut Creek
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (38)
Room & Suite (94)
Pool & Beach (21)
Dining (3)
Amenities (18)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
alybrad
13 April 2017|
Answer
Response from H Richard S | Reviewed this property |
I have no knowledge of their refund policy
0
Votes
alybrad
13 April 2017|
Answer
Response from Norahoward | Reviewed this property |
Sorry I just saw your post. Did you book thru the hotel? when I booked thru them I got an email indicating I could cancel with no penalty 24 hours in advance.
0
Votes
Kelly C
7 February 2017|
AnswerShow all 2 answers
Response from PPlatypus | Reviewed this property |
The rooms open to an interior hallway.
1
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12
Room Tips
"We were in 501. It was large, comfortable, not a good view though if that's important"
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"First floor room was very quiet but had a little foot noise from above. Only two stories to hotel."
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"Don't go here"
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"make sure you are away from the main laundry room"
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