Stayed here to go to a concert close by. Large room with great position and view but room very expensive. Dirty sofa and dining table, bathroom not very clean with cracked tiles. Very musty but lucky windows could be opened. Needs updating, too expensive. Definitely a three star at best. Staff were helpful.
Nice hotel which is smack bang in the centre of the Olympic precinct. Great location if you're going to any event in the area. Nice reception and lobby, well set out and inviting. The staff here were very welcoming too. The rooms are quite awkward and it feels like no love has been put into them since the Olympics ended 20years ago. The curtains are some of the most hideous I've ever seen. It looks like there's been a murder previously in the room or something as they've got red 'artistic' splotches on them. The bathroom could use a good renovation, awkward shower/bath. Desk and TV system also dated. I'd consider staying here again for its location, which is probably all you'd stay in this area of Sydney for. Otherwise look elsewhere if you want more modern luxury in your room. …
The staff were excellent and did their very best to help us through this difficult time. Rita from HR. went beyond expectations to keep us entertained and keep our spirits up. All of the reception staff were very good but Benjamin was outstanding. Food was not always to our liking but was always reasonable quality, usually hot and on time. Manager Nathan set the tone when he greeted us on arrival and he should be very proud of all the hotels staff.
Checking In was quick, the service professional. We enjoyed the room, good sized and well equipped. The bathroom was sufficient. We had breakfast in the hotel. The staff was friendly and very helpful. If you have special wishes, ask one of the waiters.
We love this chain of hotels, the one we had in Paris last year was fantastic, that's why we opted for this one in Sydney. Located in the Olympic Park, it was a bit farther from the downtown but the transit (OPAL card) is fast. Customer service is impeccable but the hotel badly needs renovation. Windows wouldn't close properly, bathroom doors either. Cracks in tiles, and many more details sometimes invisible at first sight.
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