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The rooms were Beyond our expectations we felt that we could live there very comfortably. We will be back soon and often. The receptionist and costaff we're very personable made us feel as part of the family
Date of stay: January 2019
Response from Jerre L, Reputation Management at Hotel Extended StudioResponded yesterday
Thank you for sharing your experience on TripAdvisor in regards to your stay at the Hotel Extended Studio. It was a pleasure having you and your family and we look forward to welcoming you back again on your next visit!
Manager Michelle Fuentes canceled my reservation for no reason at all so other staff wouldn't even rent me a room after I traveled 678 miles. I had to sleep in my car cause all other rooms were sold out which is why I made the...More
Date of stay: December 2018
Thank Justin A
Response from Jerre L, Reputation Management at Hotel Extended StudioResponded 3 weeks ago
Thank you for your feedback. Please accept our apology for your inconvenience. We are looking into this directly to find out why your reservation was cancelled.
Very disappointed with this hotel. Arrived after a long day of travelling only to find that the front desk was unattended and had to wait 10 mins to be checked in. The staff in the afternoon were rude and disrespectful. Not sure if this was...More
Date of stay: September 2018
Response from Brad F, Reputation Management at Hotel Extended StudioResponded 3 October 2018
Would you please give me details of your reservation and I can check into this. Please accept our apology. It seems you may have made a reservation from a third party booking. In any case, please send me more information and I can...More
Cheap sleep but they charge an extra deposit outside of prior rental. There’s a fee for everything so you gotta make sure hotel room has everything it’s suppose to have to avoid any charges. Overall you get a good night sleep
Date of stay: August 2018
Response from Jerre L, Reputation Management at Hotel Extended StudioResponded 24 August 2018
Thank you for sharing your feedback. We appreciate your comments and sorry but we did not charge you an additional deposit. Thank you for your business and we hope to see you return.
Yesterday i booked a room for this hotel. The 200 deposit wasn't disclosed upon purchase but was highlighted after purchase. I was in a dire situation and needed a room for just last night. I saw the price and the space was adequate but the...More
Date of stay: June 2018
Response from Jerre L, Reputation Management at Hotel Extended StudioResponded 3 July 2018
Thank you for taking the time to share your feedback. Please except our apology for the front desk clerks behavior. We will be discussing the situation. Thank you for your business.
Response from mum_to_4_terrors | Reviewed this property |
I’m not sure what brand of mattresses they have. I do know that they are firm and can be lumpy. If you’re use to a more luxury mattress then you definitely wouldn’t get a good nights sleep. If you’re only using it as a stop... More
I’m not sure what brand of mattresses they have. I do know that they are firm and can be lumpy. If you’re use to a more luxury mattress then you definitely wouldn’t get a good nights sleep. If you’re only using it as a stop over and don’t mind putting up with a restless night, then you might not worry about it. Hope this helps