I had a great experience at the SPA. My masseur was Alex, he gave me an awesome deep tissue massage. Not every masseur is able to do that. Truly recommend! thank you! And dinners at Manzanita a restaurant was also really good! The stuff was nice and help full, which is quite rare for the USA.
This was our first stay at this property and we were a little concerned with the mixed reviews. The property is absolutely beautiful with a remote scenic location. We did have a few issues during our stay but the front desk staff resolved everything onsite. We will return again.
First time this year at a Hotel; in the year of the Pandemic.😷 I was Very pleased to see all the precautions taken for guests. Masks required Everywhere in the hotel. The room was very clean , And all possible ways to maintain the Quality of our experience while there ; made us feel safe & comfortable. The Restaurant Manzanita’ is fabulous! We ate all our meals there except one night of room service. We drank lots of champagne and enjoyed our honeymoon. My only critic is that the walls are quite thin , so we could hear everything in the next room. Also, I’m not sure of the normal policy of Dogs in the hotel , But we saw Many dogs in the lobby... with the inclosed spaces I became very congested and sneezing. Otherwise ,we would definitely return!
Driving up to the hotel from Sacramento easy drive. Valet did a great job with getting our bags and taking us to the front desk and then the problems stared. The room we reserved was over sold for the weekend and they gave us 2 queens beds with no mountain view and the room we got was following part bed was not made and bath wastebasket was on the bathroom counter and the phone was following off the wall. It was not the Ritz Carlton way! After a back and fourth with no help ! The Asst. GM Bibin bent over backwards for us and got our room we were paying for. I will go back because of Bibin.
The new epicpass reservation system makes the skiers only be able to know if he/she can secure a day slot the Wednesday before the weekend (3 days in advance). but the "flexible rate" of the hotel is 14 days. This means it's very likely the customer will lose all the money (which is super expensive in the season) if the day is sold out, or stay but not skiing. Why not make your flexible rate be flexible enough or work with the ski resort give your customer guarantee the date of the stay? I had to cancel my weekend reservation because of that since the hotel management seems have no idea the offset here or dosen't care. very disappointed
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