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Hampton Inn Tracy

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#1 of 9 Hotels in Tracy
Certificate of Excellence
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Hampton Inn Tracy
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243 Reviews from our TripAdvisor Community

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Showing 239: English reviews
La Habra, California
Reviewed 1 week ago

Great location and staff very friendly and helpful. Breakfast excellent. Pool was great but no spa. Room clean cozy and plenty of space. Isabel at the front desk was very friendly and helpful. Also having coffee in the lobby all day was great!

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Helpful?
Thank scotttV3215II
Virginia G, Manager at Hampton Inn Tracy, responded to this review

Thank you so much for taking the time to write a review. Here at Tracy Hampton we strive to provide our guests comfortable and welcoming stays, and we are thrilled we accomplished that goal with you. We really appreciate all of your kind comments about the staff. Too often their heart of service gets overlooked and it is so nice...

HAYWARD, United States
Reviewed 2 weeks ago

We were charged for our room TWICE on our stay here. The staff argued that I was wrong and wasn't charged. I was persistant and only then (after showing bank account) did they agree there was a mistake. She told me there was nothing she could do. When she saw I wasn't taking that as an answer, she called the...

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Helpful?
Thank ambersU5441BX
Virginia G, Manager at Hampton Inn Tracy, responded to this review

Thank you for taking the time to let us know about your recent stay. We are so sorry to hear about your experience. When you don't book direct, sometime the 3rd party sites don't send your reservation in correctly and I am so sorry to that you experienced that. For the kids, we will be doing extensive training on how...

TRACY, United States
Reviewed 2 weeks ago

This was the worst Hampton hotel I have ever stayed in the toliets over flowed the bathtub has molded aound borders the carpets are disgraceful the curtains had food stains all over them. the staff was very rude very defensive the lady that stated she was very rude and just unable to communicate she made me walk to my car...

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Helpful?
Thank evelynb578
Virginia G, Manager at Hampton Inn Tracy, responded to this review

Thank you for taking the time to tell us about your recent experience. We are so sorry to hear of the troubles the front desk had finding your reservation. The reservations only let us search for the last name listed on the reservation and if you have a different last name, it is difficult for us to find the correct...

Irvine, California
Reviewed 3 weeks ago

This Hampton is right off the freeway and a major on-off ramp making it quite noisy even in the most quietest of rooms. The hotel is outdated and showing its age. The only places to walk to eat are low end chains such as Red Robin, and Buffalo Wings along with fast food places. We chose this particular Hampton because...

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Helpful?
Thank Janet E
Virginia G, Manager at Hampton Inn Tracy, responded to this review

Thank you for taking the time to write a review of your stay. Our hotel is older but we receive our high ratings because our cleanliness and service is above and beyond. We are sorry if we failed to meet your expectations. We hope you will us another chance to show you why we are rated best in Tracy.

Bishop, California
Reviewed 4 weeks ago

Spent the night here when returning from a trip to Hawaii. The facilities are well cared for and the rooms was very comfortable, especially the bed. I never heard any noise during the night and slept very well. Lots of restaurants are within walking distance which makes this hotel even more attractive.

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Thank 8,640
Virginia G, Front Office Manager at Hampton Inn Tracy, responded to this review

Thank you so much for taking the time to tell us about your recent stay. We are thrilled you enjoyed your time with us and our convenient location. We loved having you and we hope to serve you again on your next trip to the Tracy area.

L.A., United States
Reviewed 18 October 2016

Impeccably clean and well run. I always stay here when in this part of the country. It is the finest Hampton Inn in the USA. Staff is friendly and helpful. This has a pool indoors also which is a nice touch for those of you unfortunate enough to be traveling with offspring.

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Thank Tom N
Virginia G, Manager at Hampton Inn Tracy, responded to this review

Thank you for taking the time to write such a raving review. We are thrilled you enjoyed your time with us and we are so glad you were so wow'd by our friendly staff. Your comments are so appreciated. We hope to have you back the next time you are in Tracy.

Torrance, California
Reviewed 4 October 2016 via mobile

We had our truck break down on a trip from nor cal to LA and ended up here due to how close it was to the chevy dealership. We called and the woman who answered the phone was helpful and assured us she'd have a room even without a card. When we arrived she (I believe her name was breanna??)...

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Thank Brandysh
Virginia G, Manager at Hampton Inn Tracy, responded to this review

Thank you so much for taking the time to tell us about your recent stay. We are so thrilled you were able to witness first hand the great customer service our team has and we are o glad Breyanna was so accommodating and helpful. We loved having you and we look forward to your return. Hopefully for better reasons too.

Reviewed 3 October 2016

The hotel is located in the heart of an outdoor mall area with lots of restaurants and shopping within walking distance. Also very close to the freeway and accessibility to get around the area quickly. Rooms were clean, staff was nice, overall great stay.

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Thank Glock22
Virginia G, Manager at Hampton Inn Tracy, responded to this review

Thank you for taking the time to write a review of our property. We are so glad you enjoyed our convenient location and staff. We loved having you and we look forward to your return.

Guam, Mariana Islands
Reviewed 3 October 2016

Walking distant to shopping centers Mall & eating places. Clean and nice environment. Complimentary breakfast and complimentary Wifi. Overall experience was great. Only suggestion is to have washer and dryer in the facility for those traveling and staying for a few days. My husband and I were traveling and on vacation and we stayed at 3-other Hampton Inn hotels. All...

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Helpful?
Thank 636marciab
Virginia G, Manager at Hampton Inn Tracy, responded to this review

Thank you so much for taking the time to write a review of your stay. We are so glad you enjoyed your time with us and would recommend us to your loved ones. That means a lot to us and we are so thrilled. Thank you again and we look forward to your return.

Beecher, IL
Reviewed 29 September 2016

This Hotel is getting old, it's amazing how fast a hotel becomes out dated, old furniture, no outlets next to the bed for phones, and so on. They do weird things like trying to charge your credit card days before you check in, why? The staff is friendly but the owner has them doing mildly weird things. Great location if...

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Helpful?
Thank Drewdmd
Virginia G, Manager at Hampton Inn Tracy, responded to this review

Thank you for taking the time to write a review. Our system does authorize the same day arrivals, we do not authorize prior to the day. I am sorry it inconveniences you, our goal is the opposite. We loved having you and we hope to have you again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hampton Inn Tracy hotel is conveniently located 5 miles from downtown and within walking distance to West Valley Mall. Close proximity to Tracy Premium Outlets, Tracy Movie Theater and the Tracy Historical Museum. Serving complimentary hot breakfast daily. Enjoy free Wi-Fi, indoor pool, fitness room and business center. Review the Hampton Inn Tracy special offers and hotel deals and enjoy great savings by booking one of our packages. ... more   less 

Additional Information about Hampton Inn Tracy

Address: 2400 Naglee Rd, Tracy, CA 95304-7324
Region: United States > California > Tracy
Price Range: $157 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Tracy 2.5*
Number of rooms: 62
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Also Known As:
Hampton Inn Tracy Hotel Tracy
Tracy Hampton Inn
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Tracy staff and other travellers.
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hthr1, your review is so extraordinarily and poorly written it's no wonder it's only your second. I'd hide in the shadows, too, if I was that unintelligent.

I'm curious to know if you somehow think having a disabled child warrants special privileges above others? If the hotel was sold out, did you think they should knock on someone's door and tell them they need to get out so you can have the room of your choosing? There are so many subjective claims in your review that offer no objective reasoning, i.e. "the staff is inept" or "Virginia is a beat that outwardly discriminates against disabled people"... prove it.

See, I'm a disabled veteran and my stay at the Hampton exceeded 7 continuous months; meaning, I have a very knowledgable view on the capability of the staff and operations of the hotel. I've also often discussed the same with other customers. The day I arrived I discussed my long stay with Virginia and demanded I be put into their best room. She very politely and professionally told me she was unable to do that because it wouldn't be fair to other long term guests. I tried to go around her the next day and was directed to the manager's voicemail; but it turned out Virginia was the manager to return my call and she was STILL amazingly professional, considerate of my request, and apologetic that she could not accommodate me. After a short two weeks, I realized that it was ME who was wrong... and I totally understood why Virginia was unable to give me the bigger room for free. Know what I did? I immediately apologized.

Let's discuss that for a moment; you're complaining it's outdated? Go look all around Tracy, not one of the hotels in the entire town are updated more. Why would the management company spend the money to update a hotel that sells out 75% of the month? That would be the worst business decision in the world; and even more people keep coming because the bay area is so expensive. Sure, let's give away more expensive rooms for free and spend a few hundred thousand dollars updating a hotel that can't possibly bear more profit. I wouldn't expect you to understand this, given that you can't think more than 2 feet in front of your face.

Plenty of customers get late check outs and plenty of disabled patrons are tended to with extreme courtesy because ALL GUESTS ARE TREATED WITH EXTREME COURTESY. See, I can tell by reading your review that you are selfish, rude, and think you are entitled because you have a disabled child; I would kick you out at check out time also. I'm sort of glad you'll never stay there again, I'd hate to run into you while you were at the front desk crying that the vending machine was mean to you.

3 months ago

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Questions? Get answers from Hampton Inn Tracy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose rooms between 01 - 10 range on any floor, for great parking entrance.”
 of 5 bubbles JerryFlanagan, 16 Jun 2016 | Read review
“They have good soundproofing on windows since near highway”
 of 5 bubbles NATS_fan_01, 22 May 2016 | Read review
“I doubt this hotel has any substandard rooms -- "on the ball"”
 of 5 bubbles douglasmZ6631PM, 16 Apr 2016 | Read review
“away from highway”
 of 5 bubbles orracle, 18 Mar 2016 | Read review
“Second floor is the best”
 of 5 bubbles robertrR7802SS, 26 Nov 2014 | Read review
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