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Hallway carpet all the way thru very dirty. Not vaccumed. Marijuana smell coming from one of the rooms. Restroom tub and mirror dirty. Refrigator doors dirty. Smoke ashes on carpet on both sides of recliner. Recliner had drip stains.
Empty water bottle behind night stand....More
1 Thank christina2105
Response from Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor GatewayResponded 5 August 2014
Christina - We appreciate you telling us about your stay with us. We sincerely apologize for your experience at our hotel. In response to your feedback, we will be retraining our housekeeping staff to ensure our hotel is being cleaned to our standards.
The first room we were put (329) into had a filthy, stained mattress and the bathroom was no cleaned. There was a huge clump of hair in the bathroom. They did move us to another room (323) which seemed to be cleaner. When we returned...More
1 Thank Jonathan L
Response from Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor GatewayResponded 24 July 2014
Jonathan - Thank you for the feedback about your stay at our hotel. We sincerely apologize for the inconveniences you experienced during your stay. In response to your feedback, we will have our maintenance engineer address the issues in your room. We will also be...More
THG is a great place to stay on business. The weather is nice, and restaurants and shops are close by so that makes for a nice walk. The staff is very friendly and accommodating and the rooms are clean. So far Uber to the airport...More
1 Thank Leland D
Response from Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor GatewayResponded 16 July 2014
Thank you for taking the time to write a review of your stay. I am glad to read that you enjoyed our friendly staff, clean rooms, and convenient location. Thank you again for taking the time to share your positive feedback with us. We look...More
I stayed at Extended Stay-Harbor Gateway in Torrance, CA. The rooms are stylish and clean, the beds are so comfortable.The staff, namely Flora (Manager), Cynthia and Anthony; Front desk are very professional and thorough. When I stay away from home I like to be treated...More
2 Thank cathy s
Response from Manager_11525, General Manager at Extended Stay America - Los Angeles - Torrance Harbor GatewayResponded 4 July 2014
I received a copy of your review, and wanted to take a moment to personally respond. I am glad to read that you received excellent customer service during your stay. As well, I am pleased that you enjoyed our convenient location and that we could...More
I'm a frequent traveler and my three nights at the Extended Stay American was one of my more disappointing experiences in some time. It would appear that the management is optimizing around three objectives; keep it simple, keep it clean, and cut every cent possible....More
USD 127 - USD 179 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Also Known As
Extended Stayamerica Los Angeles-Torrance Harbor Gateway Hotel Torrance ,