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They charged my American Express for two nights AND I never stayed there or authorized payment The cancellation was well over 10 days before the trip! Horrible customer service I felt they stole my money.More
1 Thank Bilmita1
Response from JFlake, General Manager at Waters Edge HotelResponded 25 October 2017
I'm sorry that you are so frustrated, and would like to help. We do have a 14 day cancellation policy that we state verbally, upon ending a reservation call, which we then reiterate, in writing, via our confirmation letter. We realize it's a...More
Just stayed here for 1 night mid-week as an alternative to staying in busy San Francisco and loved it.
It's a really small place on a quiet street. Lots of good restaurants in the same block. All rooms have a water view but the rooms...More
Where to begin? All the staff are friendly and attentive, absolutely nothing is too much trouble. By the end of the week it felt like home.
The wine (locally sourced) and cheese in the afternoon created a warm atmosphere where you chat to other guests...More
We stayed at Waters Edge Hotel over a long weekend in October. This property is right on the water with a breathtaking view from spacious deck (with restaurant), over the water of a boat harbor, and in the distance, the skyline of San Francisco. We...More
The Waters Edge Hotel in picturesque downtown Tiburon should be on every traveler's bucket list. It features spacious comfortable rooms, attentive staff, and nightly wine and cheese on the deck with an outstanding view of Angel Island and San Francisco. Step out the front door...More