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Four Points By Sheraton San Francisco Airport

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107 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points By Sheraton San Francisco Airport
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Showing 93: English reviews
Santa Rosa, California
Reviewed 22 September 2016 via mobile

After driving 2.5 hours in traffic, we were welcomed by Will at the front desk. He was friendly, efficient and extremely helpful. Darrell, the bartender, was very accommodating and began service 30 minutes early rather than making us wait. We love you, Darrell! 😀

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Helpful?
Thank Trippy_TT
ManagerX1, Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you so much for staying at Four Points by Sheraton Hotel & Suites San Francisco Airport. It is wonderful to know that Will and Darrell made your stay with us more comfortable and enjoyable. They are a vital part of the team who love ensuring our guests have a perfect stay and feel right at home. We hope you...

Honolulu, Hawaii
Reviewed 21 September 2016

I purchased a room for this property on a budget travel site, I travel A LOT. I was a little concerned going in based on negative reviews, however this property exceeded my expectations on every front. I checked in close to midnight after the airline lost my luggage. The front dest staff was extremely welcoming, friendly and made sure I...

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Helpful?
Thank HookUpSurfing
ManagerX1, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for the fantastic review of Four Points By Sheraton Hotel & Suites San Francisco Airport and for sharing the highlights of your visit! I am so delighted you had a relaxing time with us and our staff will be pleased to know they played an important part in making your stay so enjoyable. It was our pleasure having...

New York City, New York
Reviewed 19 September 2016

End of my trip in area and needed a hotel close to the airport for a 6am flight back to the East Coast. The Four Points is close to the airport and the price was reasonable considering I would only be in the room for 8 hours. Drove to the hotel after dinner in SF. The hotel is sandwiched by...

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Helpful?
1Thank johnathome
ManagerX1, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for staying at our hotel. We are glad your overall experience was a good one and our proximity to the airport worked well for your needs, yet we apologize for failing to meet some of your expectations. While our location next to the freeway is ideal for getting around in the city, it does create a sleep problem...

Reviewed 18 September 2016 via mobile

Three nights I spent here. I'm an SPG costumer, so believe me when I say this is not my first time at a four points hotel. I have Never received worst service! From the moment we arrived- we were given a room but no keys because they said they run out of them. The next morning a guy walks into...

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Helpful?
Thank Fabiana C
ManagerX1, Manager at Four Points By Sheraton San Francisco Airport, responded to this review

We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues...

Cleveland, Ohio
Reviewed 18 September 2016 via mobile

We stayed here twice. The first time, at the start of our vacation since it was close to SFO Airport. William was extremely nice checking us in. We did have a little issue with the air conditioner which was fixed immediately. They were very professional and accommodating. The general manager, Rhodora, I can't thank enough. Not only was she professional...

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Helpful?
Thank Bent3132
ManagerX1, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for the glowing review of Four Points By Sheraton Hotel & Suites San Francisco Airport! We are delighted you had a wonderful stay with us, and we appreciate you sharing the highlights of your visit with fellow travelers. Our staff will be happy to know they played an important part in your enjoyment, and we would love to...

Chicago, Illinois
Reviewed 17 September 2016

It is a little bit dated. But it is an easy place to get in and out of. There are restaurants in the nearby burlingame area. Prices - as is common in the bay area can get steep during weekdays but are very reasonable over weekends. I would stay here if transiting through SFO airport but not if I have...

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Helpful?
Thank Freq_Traveler_101
ManagerX1, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for being our guest, and we're glad you were pleased with your stay. It was nice to read that our location close to the airport was convenient for your needs. Our highest priority is making sure you have a comfortable and carefree stay, and we look forward to welcoming you back and deliver a better stay experience. Yours in...

Slough, United Kingdom
Reviewed 17 September 2016

Average hotel for short stay, ideal if you want to stay within reach of the city centre and don't mind a thirty to forty minute commute, without the high ticket price. Very easy transportation system to and from either the airport or the city centre. We stayed three nights, Overall nice friendly and helpful staff especially the check in crew....

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Helpful?
1Thank Anil K
ManagerX1, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for choosing to stay with us and taking the time to share your feedback. We are delighted you found us to be a good value and had a comfortable visit. It was nice to read that our location worked well for your needs and you were well connected to the places where you wanted to go. Though we...

San Francisco, California
Reviewed 12 September 2016

I've always said that people make the experience memorable, not the place. And it is no more true than here. This Sheraton, is a basic but comfortable airport hotel. The beds are comfortable, the rooms are good size and it even has a refrigerator. But what makes this hotel shine is the man standing behind the front desk smiling and...

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Helpful?
Thank GoldenGateGirl2011
ManagerX1, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you so much for staying at Four Points by Sheraton Hotel & Suites San Francisco Airport. It is wonderful to know that William made your visit with us more comfortable and enjoyable. He is a vital team member who loves ensuring our guests have a perfect stay and feel right at home. We hope you will consider us home...

concord, United States
Reviewed 30 August 2016 via mobile

When we checked in last night William was very nice and he did a great job checking us in, the room was very comforting and the bed was awesome. Would definitely visit again or recommend to family or friends. Thank you William and Lisa!!!

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Helpful?
Thank Stafford W
Brooklyn, New York
Reviewed 26 August 2016 via mobile

We stayed here for one night in August 2016. The room was clean and comfortable but there were signs of aging. The hotel staff was courteous. Was not happy that we had to pay for parking when they have their own lot. I would stay here again because it's a convenient location.

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1Thank isaac g

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Four Points by Sheraton Hotel & Suites San Francisco Airport. We are just 1.5 Miles from the airport and centrally located to downtown San Francisco or the Silicon Valley. For business or pleasure, let our friendly staff guide you the best of the Bay Area. Convenient access to highways and light rail transportation get you where you need to be! ... more   less 

Additional Information about Four Points By Sheraton San Francisco Airport

Address: 264 S Airport Blvd, South San Francisco, CA 94080-6701
Region: United States > California > South San Francisco
Price Range: $148 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points By Sheraton San Francisco Airport 3*
Number of rooms: 101
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Also Known As:
4 Points By Sheraton San Francisco Airport
Four Points By Sheraton San Francisco Airport Hotel South San Francisco
Four Points South San Francisco
Sheraton South San Francisco
South San Francisco Sheraton
South San Francisco Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points By Sheraton San Francisco Airport staff and other travellers.
2 questions
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Edmonton, Canada
over a year ago
Randolph, New Jersey
over a year ago

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Questions? Get answers from Four Points By Sheraton San Francisco Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from highways”
 of 5 bubbles ArunKumarT667, 17 Nov 2016 | Read review
“Try and get a room at the rear as there is a highway to the front of the building.”
 of 5 bubbles 76akk321, 16 Sep 2016 | Read review
“High floor facing the airport (away from the highway)”
 of 5 bubbles 78WilliamS, 21 Aug 2016 | Read review
“AWFULLY SLOW WIFI...could not connect most times.”
 of 5 bubbles FordTraveller, 8 Aug 2016 | Read review
“Try and get the top floor,we were on the third and noise came thru the ceiling”
 of 5 bubbles LaneyGoldCoast, 5 Aug 2016 | Read review
5 of 5
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