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BEST WESTERN PLUS Grosvenor Airport Hotel

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1,795 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Grosvenor Airport Hotel
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Showing 1,651: English reviews
Reviewed 14 April 2015 via mobile

I have stayed at this property in the past, and it has gotten better and better. Friendly, Clean and Inviting. Rooms are impeccably clean, comfortable beds with high quality linens make for a great night's sleep. Highly recommended, I look forward to my next visit.

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Helpful?
Thank yolilife
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello and thank you for your great review! It's always nice to hear that our guests notice all of the changes we are making at the hotel. We appreciate your feedback! Thanks again! Jim McGuire, General Manager

Simi Valley, California
Reviewed 11 April 2015

great price! Not bad for $90 a night in san Francisco. Includes hot breakfast. The breakfast was excellent. included lots of choices. Rooms are very clean, staff was very helpful. little noisy at nights.

Review collected in partnership with Best Western
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Helpful?
1Thank Ishwar J
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Ishwar and thanks so much for your nice review. We appreciate your feedback. Jim McGuire, General Manager

Sacramento, California
Reviewed 9 April 2015

Check in was fast and easy. A cute young woman with glasses, Marissa? I think her name was, checked me in and was super friendly. There was a small mix up with my rate but she took care of it like a pro. My only suggestion would be a better description of where to park for the park and fly,...

Review collected in partnership with Best Western
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Helpful?
1Thank twindaddy1
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thank you very much for your nice comments on your recent stay! I am pleased that everything went as you expected. We look forward to your next visit with us, Park 'N Fly, or a regular stay. Thank you again. Jim McGuire, General Manager

Randolph, New Jersey, United States
Reviewed 8 April 2015

What do you want in an airport hotel? Dependable shuttle service to airport terminals, a quality restaurant and bar area, current news media, easy access to printing out boarding passes, clean and comfortable room with expected amenities, and accommodating, cheerful staff. Best Western Grosvenor has all of these at reasonable rates. Why would you stay anywhere else?! :)

Review collected in partnership with Best Western
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Helpful?
Thank E L
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

E L what a great review on our hotel! We really appreciate it! See you again soon! Jim McGuire, General Manager

Reviewed 8 April 2015

This is a decent hotel that offers a good Sleep/Park/Fly package. We parked our car here for 7 days for free ...well we did pay for 1 night hotel, but we needed to be at the airport for an early morning flight. They offered a bagged "to go" breakfast for those of us who had to leave too early to...

Review collected in partnership with Best Western
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Helpful?
Thank Cara M
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Cara and thank you for your nice review on our hotel! I am glad you enjoy our Park 'N Fly package, which is overnight accommodations, breakfast and parking up to 10 days, inclusive. We appreciate your feedback and look forward to your next visit! Jim McGuire, General Manager

Taipei, Taiwan
Reviewed 7 April 2015

Room is very nice and clean. Te staff is very friendly. The breakfast is OK. The elevator is very slow.....There is not much to eat nearby. The water pressure of the shower is low ( not sure it is due to CA draught

Review collected in partnership with Best Western
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Helpful?
Thank Chao-Min W
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Chao-Min, thanks for your nice comments on our hotel. Please come back soon! Jim McGuire,GM

Atlanta, Georgia
Reviewed 7 April 2015

We stayed at this hotel for only one night and the check in and getting settled in went smoothly. The hotel is located very close to the airport and there is easy access to return to the airport and drop off the rental car. The only drawback was a problem with the Showtime channel which kept going in and out....

Review collected in partnership with Best Western
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Helpful?
Thank 247wendya
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thank you for your nice review - so sorry about the Showtime Channel - very strange. I remember Victor telling me he met with you, I will share your nice comments with him. We hope to see you again! Jim McGuire, General Manager

North Hollywood, United States
Reviewed 7 April 2015

This hotel doesn't offer 2 Queen bed rooms so I don't recommend it if you are going with 4 people or more since you can barely fit on the double beds, I didn't have a good night sleep because I had to sleep sideways and couldn't move since I could fall.

Review collected in partnership with Best Western
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Helpful?
Thank Sergio S
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Sergio - thanks for your thoughts. You are correct - we have rooms with 1 king bed, 2 double beds and 1 queen size bed. We also have suites with a queen bed or king bed with a pull-out sofa that can accommodate four people. We appreciate your feedback and hope to see you again. Jim McGuire, General Manager

Belfast, United Kingdom
Reviewed 7 April 2015 via mobile

Had a very short layover stay here overnight before our flight out from San Francisco. I am sure this is a grand hotel but for us it was just ok. PROS: the gentleman on reception LJ who was very friendly. Location is good for the Airport. CONS: window in the room didn't stop the noise and when pulling back the...

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Helpful?
1Thank David S
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello David - thanks so much for your review. I will share this with our Director of Housekeeping, that is not our normal level of service. We appreciate your mention of LJ - we do hope to see you again in the future. Jim McGuire, General Manager

West Covina, California
Reviewed 5 April 2015

I would give it a "Good" if they had this rating. Overall, it served my purpose well. CON: Noisy due to close proximity to the airport and freeway, but since the noise is constant, it becomes background noise after a while, and so it didn't keep us from sleeping (2-forty somethings and 2 teenagers). The bathroom is the smallest I've...

Review collected in partnership with Best Western
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Helpful?
Thank JJAACCKK2004
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello and thank you for your review on your hotel. We appreciate your feedback, both good and bad. We hope you will stay with us again in the future. Jim McGuire, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Breakfast included
  • Pool
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 

Additional Information about BEST WESTERN PLUS Grosvenor Airport Hotel

Address: 380 South Airport Boulevard, South San Francisco, CA 94080
Region: United States > California > South San Francisco
Price Range: $167 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Grosvenor Airport Hotel 3*
Number of rooms: 206
Reservation Options:
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western
Hotel Style:
#3 Green Hotel in South San Francisco
#3 Business Hotel in South San Francisco
#5 Romantic Hotel in South San Francisco
#6 Family Hotel in South San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Grosvenor Airport Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Grosvenor Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A good view of the are from the higher floors”
 of 5 bubbles Saint_Johnny, 27 Dec 2016 | Read review
“Ask for a quiet room when making the reservation -away from the elevators”
 of 5 bubbles R5130FWkevinh, 2 Dec 2016 | Read review
“Rooms not facing Airport Boulevard are quieter.”
 of 5 bubbles RobertK749, 27 Nov 2016 | Read review
“Stay away from elevator - VERY loud floor bells.”
 of 5 bubbles PamelaattheRiver, 3 Nov 2016 | Read review
“Higher floors quieter and have views”
 of 5 bubbles PHEL56, 25 Oct 2016 | Read review
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