We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

BEST WESTERN PLUS Grosvenor Airport Hotel

Show Prices
Certificate of Excellence
GreenLeadersBronze level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
BEST WESTERN PLUS Grosvenor Airport Hotel
BEST WESTERN PLUS Grosvenor Airport Hotel
Panoramas (6)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,865 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for BEST WESTERN PLUS Grosvenor Airport Hotel
See the most recent reviews
Showing 1,717: English reviews
Tel Aviv, Israel
Reviewed 12 October 2015

The hotel was mostly excellent - clean room, hot shower, right next to the airport. We only needed it for one night before our flight back home, and it was perfect for us. The complementary breakfast was ok, nothing more. The selection was ok - scrambled eggs, pancakes, bread and jams, pastries, yogurt and some cereal - but none of...

 Report
Helpful?
Thank YoavShany
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thank you for your review on your stay. I am happy you enjoyed it. We most always receive very positive comments on our breakfast, I am sorry you didn't care for it much. Please stay with us again the next time you are in the States. Thanks again, Jim McGuire, General Manager

Reviewed 10 October 2015 via mobile

My mom and I stayed here for 4 days. There was a BART park and ride 6 minutes away, so we took that into San Fransicso. The actual city is so expensive, I had to figure out a different option. Our room was cheery and clean, and everything worked properly. The beds were a bit hard, and made some kinda...

 Report
Helpful?
1Thank Samantha M
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Samantha and thanks so much for your review! It sounds like you enjoyed our facility, and we appreciate your thoughts. We hope to see you again in the future! Jim McGuire, GM

Monterey, California
Reviewed 9 October 2015

We booked this hotel for two reasons. The park and fly option and the fact that they have beds, which we needed after and before a very long trip. There were three of us in a two bed room. The beds were reported to be queens but they were definitely not queens. I will be asking for a room with...

Review collected in partnership with Best Western
 Report
Helpful?
Thank Holman R
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello and thank you for your review. I am sorry if you misunderstood about our room types. We do have rooms with queen beds, but our rooms with 2 beds are doubles. That is how it is advertised everywhere as well. I apologize for any confusion, and please do reserve a king the next time if you are more comfortable....

California
Reviewed 9 October 2015

The first thing that I noticed was the musty, "thrift store" smell upon entering the room. We decided to ignore it, but it was impossible to ignore the uncomfortable bed and the pillows that collapsed into nothing as soon as you put your head on them - new ones are badly needed. The only reason I gave this hotel two...

 Report
Helpful?
Thank olive2eat
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Olive and thank you for your personal comments. I am sorry that you didn't enjoy your stay. We have not had a musty smell, or "thrift store smell" comment before, so I apologize for this. All of our beds are brand new, I am sorry you didn't sleep comfortably. As I cannot track your specific information or room number,...

Reviewed 8 October 2015

we stayed here going to and coming home from a wedding in martha's vineyard. it's always a perfect stay. and to be able to leave your car there is really fantastic. the rooms are always clean and inviting. the staff is very friendly.

Review collected in partnership with Best Western
 Report
Helpful?
Thank sharynnev
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello and thank you so much for your nice review, and also thank you for always choosing us! I hope you had a good time on the East Coast at Martha's Vineyard, and we look forward to your return visit! Jim McGuire, General Manager

Santa Cruz, California
Reviewed 8 October 2015

I have stayed at this hotel over a dozen times before I leave on business trips to Asia. It is nice to be close to the airport so I don't have to fight traffic and the park and fly is convenient. However, tonight 10-7-15, I called to make a reservation and the person I spoke to was so rude. I...

 Report
Helpful?
Thank LBtravel555
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello and thank you for your personal comments. I am shocked and find it hard to believe that one of our desk clerks would hang up on a guest - we have never had a comment like this before. I am sorry if this happened, and I will share your comments with the entire staff. I do hope you will...

Reviewed 5 October 2015

This is a very solid Best Western location, centrally located, good freeway access with solid amenities. The breakfast here is one of the best for the chain. The staff is very helpful and professional. Some further policy of the floors for smokers is needed, however.

Review collected in partnership with Best Western
 Report
Helpful?
Thank J S
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello JS and thank you for your review, and thank you for your 3rd visit! I do apologize for those guests that choose to ignore our non-smoking policy. We are a 100% non-smoking environment and some guests would rather choose the $250 fee if they choose to smoke, which we do not encourage. I am sorry about that, please come...

Newcastle upon Tyne, United Kingdom
Reviewed 2 October 2015

Within easy reach of airport with curtsy shuttle bus. Staff were friendly but not that helpful.Rooms were clean and tidy ideal for a few nights stay.used shuttle bus to get back to airport and then Bart into city center. Fixed price taxi from hotel was around $50 but erratic driver added to the experience but not everyones cup of tea!

Review collected in partnership with Best Western
 Report
Helpful?
Thank Jww55009
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thank you for your review, we appreciate your feedback and look forward to your next visit! Jim McGuire, General Manager

Lethbridge
Reviewed 1 October 2015

A very comfortable hotel with a great location close to the SFO Airport and excellent shuttle service. Staff are very attentive, friendly and lots of fun. Especially the ladies working at the bar...they made us feel really welcome & gave great service. We'll be back the next time we're in San Francisco.

Review collected in partnership with Best Western
 Report
Helpful?
2Thank Timothy G
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Timothy! Thanks so much for sharing your thoughts on your stay! I am happy to read that you enjoyed our staff and accommodations. See you again soon! Jim McGuire, General Manager

Monterey, California
Reviewed 1 October 2015

Let me start by saying that I am rating this hotel from the view point of a traveler that needs to get from point A to point B, and park the car. Check in was simple and easy. The parking for our vehicle was safe and well lit. We stayed one night, and parked the truck for eight nights. Upon...

 Report
Helpful?
Thank Buddy021807
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Buddy and thank you for sharing your thoughts on your recent stay. Stephanie will be happy to read it as well. Please come back soon and stay with us again! Jim McGuire, General Manager

391 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (143)
Viewed
Hotel & Grounds (27)
Viewed
Room/Suite (27)
Viewed
Bathroom (13)
Viewed
Dining (8)
Viewed
View from Room (6)
Viewed
Business Centre/Function Rooms (3)
Viewed
Pool/Beach Area (1)
Viewed
Other (58)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (188)
Viewed
Amenities (18)
Viewed
Double Room (29)
Viewed
King Room (29)
Viewed
Queen Room (26)
Viewed
Dining (18)
Viewed
Suite Room (48)
Viewed
The Hotel (20)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (60)
Viewed
Hotel & Grounds (13)
Viewed
Dining (9)
Viewed
Room/Suite (10)
Viewed
Business Centre/Function Rooms (14)
Viewed
Pool/Beach Area (1)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near South San Francisco
4.0 km away
BEST WESTERN PLUS El Rancho Inn
1.7 km away
Hilton Garden Inn San Francisco Airport North
Hilton Garden Inn San Francisco ...
#1 of 28 in South San Francisco
910 reviews
1.5 km away
Hampton Inn San Francisco-Airport
Hampton Inn San Francisco-Airpor...
#2 of 28 in South San Francisco
771 reviews
Show Prices
Show Prices
Show Prices
1.7 km away
Americas Best Value Inn & Suites - San Francisco Airport
Americas Best Value Inn & Suites...
#4 of 28 in South San Francisco
299 reviews
0.1 km away
Quality Inn & Suites -- South San Francisco
Quality Inn & Suites -- South Sa...
#9 of 28 in South San Francisco
329 reviews
0.1 km away
Holiday Inn Express San Francisco Airport-North
Holiday Inn Express San Francisc...
#12 of 28 in South San Francisco
538 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 

Additional Information about BEST WESTERN PLUS Grosvenor Airport Hotel

Address: 380 South Airport Boulevard, South San Francisco, CA 94080
Region: United States > California > South San Francisco
Price Range: $157 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Grosvenor Airport Hotel 3*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Travelocity, Hotwire, Priceline, Cancelon, Best Western, Cheap Tickets, TripOnline SA, getaroom.com and HotelQuickly so you can book your BEST WESTERN PLUS Grosvenor Airport Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western South San Francisco
South San Francisco Best Western
Hotel Style:
#3 Business Hotel in South San Francisco
#3 Green Hotel in South San Francisco
#5 Romantic Hotel in South San Francisco
#6 Family Hotel in South San Francisco
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Grosvenor Airport Hotel staff and other travellers.
12 questions
Ask a question

See all questions (12)

Questions? Get answers from BEST WESTERN PLUS Grosvenor Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing away from the airport might have less noise from the planes taking off”
ejfisch, 24 Apr 2017 | Read review
“Airport/street noise is heard throughout... turns into white noise after a while.”
Krissy_hicks, 2 Mar 2017 | Read review
“Pay a small premium to ensure a room on the Grosvenor level.”
kth0mps, 1 Mar 2017 | Read review
“Book a room on the top floors. They have been renovated”
367Tracy, 21 Feb 2017 | Read review
“In the flight path of SFO, try for a room on the backside of the hotel.”
christopherr606, 14 Feb 2017 | Read review
5 of 5