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Best Western Plus Grosvenor Airport Hotel

Booking.comUSD 124*
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Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Best Western Plus Grosvenor Airport Hotel
Best Western Plus Grosvenor Airport Hotel
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1,889 Reviews from our TripAdvisor Community

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Showing 1,740: English reviews
Start your review of Best Western Plus Grosvenor Airport Hotel
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Honolulu, Hawaii
Reviewed yesterday NEW

Cheap hotels in the Bay area hard to come by these days. There are many in the 130-160 price range. This hotel falls within this range. This hotel is conveniently located near Costco (for gas if you are a member), the rent a car center, and freeway entrances. Across the street is a McDonald's and a half block away is...

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Helpful?
Thank Cliff K
Makati, Philippines
HOTEL’S FAVOURITE REVIEW
Reviewed 27 February 2017 via mobile

Thanks Ms.Bianca.You are amazing! Ms.Imelda good! Art,John and Julio at dining Good job! Chris,service.Good! I commend the housekeeping for keeping it quiet when they clean around the hallway and room.No unofficial chats going on.They greet the guest when they see them. The airport shuttle Asian driver do have some"attitude asking for tips". We do give tip but no one needs...

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Helpful?
1Thank 17Dubhe
About Hotel's Favourite Review
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review

Hello Dubhe and thank you very much for your great comments on your recent stay! Our staff members will be very happy to see their names mentioned. I will share your comments about the shuttle driver with the owner of the shuttle company - sorry about that. For future reference, please know that we do have microwaves available upon request....

Ash Fork, Arizona
Reviewed 2 days ago NEW

Staff were extremely helpful, and tried hard to make my stay pleasant. But: A lot of airport noise here. The windows are single-pane thickness, not sealed double-pane which you normally find near airports. I had to use earplugs. The decor and furnishings look as if they haven't changed significantly since the 1970s. One of the elevators was being "upgraded" during...

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Helpful?
Thank charlesplatt
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review

Hi Charles and thanks for your review on your recent stay. I am happy to let you know that we are in the process of getting all new furniture, art work, window treatment and more for all rooms. Yes, it is true we are indeed "upgrading" our elevators - both inside and out, and this does take some time. We...

Clovis
Reviewed 2 days ago NEW

The breakfast was one of the best buffets I had ever had. The hotel is older, but remodeled with USB ports available. The beds were hard. Air conditioning worked great. Blackout curtains to stop morning light, but couldn't get them completely closed, so it let in a line of bright light in the morning.

Review collected in partnership with Best Western
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Helpful?
Thank 476shereef
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review

Hello and thank you for your nice comments on your recent stay. Sorry you did not care for our brand new beds. We do hope to see you again in the future. Jim McGuire, GM

Redding, California
Reviewed 5 days ago NEW

Friendly staff. Convenient location, easy to find. Lounge area very comfortable with friendly service. Front desk personnel was helpful and very friendly. Would stay here again. Fairly quiet. Wish I could have watched Giants baseball on my room TV.

Review collected in partnership with Best Western
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Helpful?
Thank O659RZdonnah
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review

Thanks so much for your kind words! Please come back again soon! I am not sure why you couldn't watch the Giants game in the comfort of your room - it is on our regular channel line-up. We appreciate your feedback! Jim McGuire, GM

Queensbury, New York
Reviewed 5 days ago NEW

We love this hotel .New renovations in process, just beautiful! Breakfast wonderful and delicious! Very close to the city, easy to drive anywhere from this location. Great staff. The best management. Manager is awesome! They do everything right.

Review collected in partnership with Best Western
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Helpful?
Thank 743dianek
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review

Thanks so much for your kind words, Diane! We look forward to your next visit and we hope it will be soon! Jim McGuire, General Manager

Chicago, Illinois
Reviewed 5 days ago NEW

The hotel was clean and comfortable. Not great but certainly not bad. The hotel restaurant The Brass Elephant" is very confusing. We read on line and were told by the hotel front desk that it was "upscale". Several websites described it as "fine dining". Not sure where the authors of these narratives have been dining but there is no way...

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Helpful?
Thank Claude P
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review

Hi Claude and thanks so much for your comments. I am glad you enjoyed your stay. You are right - we do not consider our restaurant as "fine dining", nor do we advertise it that way - I'm curious as to where you saw it listed like this. We have a great restaurant - casual, great food and nice atmosphere....

Santa Rosa, California
Reviewed 6 days ago NEW

Got in Late on a Monday night and had to leave super early the next day - shuttles start at 4AM - not only were they prompt, but because the breakfast buffet wasn't open yet, I was able to take advantage of their Grab N Go bag breakfast - granola bar, juice, Danish and apple - Hot coffee was also...

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Helpful?
Thank gordsgal
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review

Gordsgal, thanks so much for your wonderful comments on your recent stay. I am glad you enoyed our breakfast to go! Pelase come backa again soon! Jim McGuire, GM

Reviewed 6 days ago NEW

My husband and I frequently stay at Best Western properties and were very disappointed by our one night in this hotel. We usually book a king suite room, we expect a little more and are willing to pay for it. Although this room seemed to be recently renovated, the little details were lacking. Our first problem was with the WIFI,...

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Helpful?
Thank katherine5478
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review

Hello Katherine and thank you for your comments on your recent stay. I am very sorry that the access point was not working near your room - others in the area should have given you signal. We will look into this. Yes, all of our beds are brand new and we always receive very positive comments on them, so sorry...

Cincinnati, Ohio
Reviewed 1 week ago

This hotel was not as close to the city as I thought. I should have done my research but nothing the hotel could have done. Overall the lobby and staff were very friendly and accommodating. I would stay if I ever needed to be in that area again.

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Helpful?
Thank jimerliwine1
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review

Thanks for your nice comments! We appreciate your feedback, hope to see you again soon. Jim McGuire, GM

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 

Additional Information about Best Western Plus Grosvenor Airport Hotel

Address: 380 S Airport Blvd, South San Francisco, CA 94080-6704
Region: United States > California > South San Francisco
Price Range: $165 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Grosvenor Airport Hotel 3*
Number of rooms: 206
Reservation Options:
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western
Hotel Style:
#2 Best Value Hotel in South San Francisco
#3 Green Hotel in South San Francisco
#3 Business Hotel in South San Francisco
#5 Romantic Hotel in South San Francisco
#6 Family Hotel in South San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Grosvenor Airport Hotel staff and other travellers.
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Questions? Get answers from Best Western Plus Grosvenor Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Half the rooms face the airport, half don't.”
charlesplatt, 21 May 2017 | Read review
“If you don't need handicapped room - I'd advise against - I don't need a wheelchair - but somehow got this through my online service :)”
gordsgal, 17 May 2017 | Read review
“Stay in another hotel.”
katherine5478, 17 May 2017 | Read review
“We were on the 4th floor and it was quiet.”
wayneamppeggyh, 26 Apr 2017 | Read review
“Rooms facing away from the airport might have less noise from the planes taking off”
ejfisch, 24 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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