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BEST WESTERN PLUS Grosvenor Airport Hotel

Booking.comUSD 102*
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Certificate of Excellence
GreenLeadersBronze level
14/05/2017 15/05/2017
1 room 2 adults 0 children
USD 178*
USD 102*
USD 178*
USD 102*
USD 178*
USD 102*
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BEST WESTERN PLUS Grosvenor Airport Hotel
BEST WESTERN PLUS Grosvenor Airport Hotel
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1,872 Reviews from our TripAdvisor Community

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Showing 1,724: English reviews
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Acton, Massachusetts
Reviewed yesterday NEW

Decent hotel in a commercial area north of the airport - not much within walking distance. Room was nice. Renovations in progress - the only thing I noticed is that one of the elevators was out of service. Airport shuttle is every 30 minutes (does not run continuously) - got the job done. Room faced 101, had more road noise...

Review collected in partnership with Best Western
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Helpful?
Thank 1-David-409
Makati, Philippines
HOTEL’S FAVOURITE REVIEW
Reviewed 27 February 2017 via mobile

Thanks Ms.Bianca.You are amazing! Ms.Imelda good! Art,John and Julio at dining Good job! Chris,service.Good! I commend the housekeeping for keeping it quiet when they clean around the hallway and room.No unofficial chats going on.They greet the guest when they see them. The airport shuttle Asian driver do have some"attitude asking for tips". We do give tip but no one needs...

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1Thank 17Dubhe
About Hotel's Favourite Review
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Dubhe and thank you very much for your great comments on your recent stay! Our staff members will be very happy to see their names mentioned. I will share your comments about the shuttle driver with the owner of the shuttle company - sorry about that. For future reference, please know that we do have microwaves available upon request....

Reviewed yesterday NEW

Excellent staff, very good service. Restaurant food needs improvement. Lounger service and amenities are good. Overall cleanness is good. Front desk staff is very efficient and very good. Location is good. Internet is fine. Elevator has been out of service for several month. About time it was fixed.

Review collected in partnership with Best Western
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Helpful?
Thank joelmJ9864IS
Yuba City, California
Reviewed 2 days ago NEW

We always stay at the Grosvenor when flying from SFO.. Very reasonable, great bed, lovely complete buffet breakfast, prompt shuttle, pleasant service from staff. We have never had any complaints. No errors have ever occurred. Highly recommend.

Review collected in partnership with Best Western
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Helpful?
Thank LoveTaiLing
Reviewed 4 days ago NEW

We thoroughly enjoyed our stay at this location. The staff was very friendly and helpful, the rooms clean and the beds very comfortable. It is close to the airport and the car rental return. The shuttle makes it easy to get to and from the airport. Breakfast is downstairs in the Brass Elephant Restaurant. It has a very nice selection...

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Helpful?
Thank Peggy H
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Peggy, thank you so much for your great review on your recent stay. It sounds like you enjoyed your stay and our breakfast. Thanks so much - and please come back and see us again soon! Jim McGuire, General Manager

Reviewed 5 days ago NEW

I have stayed here many times for pleasure or business. I feel the service has gone down hill. I had issues registering the room over the phone and when I get there it's not what I ordered. Nice and comfortable beds and I like their breakfast buffet.

Review collected in partnership with Best Western
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Helpful?
Thank 668anettec
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello and thank you for your comments. We always receive excellent comments on our service - I am sorry you did not feel the same way. Please come back and give us another try. Sorry for any inconvenience. Jim McGuire, GM

Sacramento
Reviewed 5 days ago NEW

Great staff...clean comfy rooms...great breakfast selection with a LA care items for those that like omlettes.. Easy of/on access to freeway. Extremely close to SFO All staff was VERY courteous and helpful.

Review collected in partnership with Best Western
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Helpful?
Thank Angela C
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thanks so much Angela - please come back again soon! Jim McGuire, General Manager

Concord, Massachusetts
Reviewed 5 days ago NEW

We stayed at this property on Sunday, April 23rd so as to be near the airport, and the early morning (free) shuttle worked out well. However, we found this to be a rather noisy BW, even though it's a Plus. The HVAC was noisy and did a poor job keeping our room to temp, and we heard the fridge cycling...

Review collected in partnership with Best Western
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Helpful?
Thank Phil B
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Phil, thanks for your comments. I am sorry about the noises you experienced. We will look into them. I apologize for any inconvenience and we hope to see you again soon! Jim McGuire, General Manager

Klamath Falls, Oregon
Reviewed 6 days ago NEW

We traveled to San Francisco for a show downtown but wanted to avoid actually staying IN downtown and having to maneuver around. There are a number of good hotels near the airport and my family has always liked Best Western. While a little more expensive than what we had wanted to pay, it ended up being worth the price because...

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Helpful?
Thank ejfisch
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thank you very much for your great review of our hotel, we really appreciate it. Yes, we are in the process of completely upgrading our elevators, sorry for any inconvenicne, but you will have to come back and see the final product soon! Thanks again, and hope to see you soon. Jim McGuire, General Manager

California
Reviewed 6 days ago NEW

The location of the Grosvenor Hotel is perfect if you are flying in or out of SFO and need a night in a quiet near by hotel. The rooms are clean, well appointed and have very comfortable beds. Out side noises are non-existent. The breakfast offers everything you would want. Good value also.

Review collected in partnership with Best Western
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Helpful?
Thank ninad42
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Ninad, thank you very much for your great review. We appreciate your feedback. Jim McGuire, General Manager

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 

Additional Information about BEST WESTERN PLUS Grosvenor Airport Hotel

Address: 380 South Airport Boulevard, South San Francisco, CA 94080
Region: United States > California > South San Francisco
Price Range: $166 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Grosvenor Airport Hotel 3*
Number of rooms: 206
Reservation Options:
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western
Hotel Style:
#3 Green Hotel in South San Francisco
#3 Business Hotel in South San Francisco
#5 Romantic Hotel in South San Francisco
#6 Family Hotel in South San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Grosvenor Airport Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Grosvenor Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 4th floor and it was quiet.”
wayneamppeggyh, 26 Apr 2017 | Read review
“Rooms facing away from the airport might have less noise from the planes taking off”
ejfisch, 24 Apr 2017 | Read review
“Airport/street noise is heard throughout... turns into white noise after a while.”
Krissy_hicks, 2 Mar 2017 | Read review
“Pay a small premium to ensure a room on the Grosvenor level.”
kth0mps, 1 Mar 2017 | Read review
“Book a room on the top floors. They have been renovated”
367Tracy, 21 Feb 2017 | Read review
5 of 5
Booking.com
USD 102* /night
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Expedia.comUSD 102
Orbitz.comUSD 102
TripAdvisorUSD 101
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Prices are for 1 room, 2 adults
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