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The morning of the wild fire I was evacuated from my house. I went to the Extended Stay America and it seemed that everyone else did to. The young lady (Bianca) at the front counter was working alone she handled the craziness of all these...More
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 1 week ago
Ben, thank you for sharing your experience at our hotel. We are glad to know you had a good time here and were impressed with the service provided by Bianca and Tiffany. Your compliments will be shared with both of them for a job well...More
I am in Santa Rosa as a volunteer in disaster relief after the wildfires. This is the only "cheap" hotel I could find but at $136 per night plus tax I expected at least a basic clean room with the equipment working. First room (2...More
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 3 weeks ago
Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why...More
We had stayed at this hotel in years past and we had a decent time. Since then the hotel staff has become less experienced. We used to have some utensils in the room the first time we used the hotel years ago, then last year...More
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 2 October 2017
Thank you for returning to our hotel. Please accept our apologies for the inconvenience you experienced during your stay. This is certainly not the type of service we strive for, so we would be personally looking into your feedback with our team to make necessary...More
I simply asked for a shower chair to use in the "wheelchair accessible room" but after 3 requests and a 4 hour wait I went to the front desk.
All I got was a silly excuse from the clerk;
"Not everyone that requests an ADA...More
Thank Debra Z
Response from 00esa, General Manager at Extended Stay America - Santa Rosa - SouthResponded 20 September 2017
Debra, first of all, please accept my sincerest apologies for poor service you received from our front desk associates, and thank you for informing me of this incident. I can understand your disappointment and am sorry for the inconvenience you encountered. We provide thorough training...More
Arrived on a day that posted 109 degrees in Santa Rosa. Unapologetic front desk staff said their only room in our booking class had a.c. that "wasn't working too well" but couldn't offer an alternative room, only a discount if we decided to stay. Reached...More
Response from 00esa, General Manager at Extended Stay America - Santa Rosa - SouthResponded 4 September 2017
We cannot apologize enough for your experience when staying at our hotel. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate...More
USD 122 - USD 175 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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United States >
Sonoma County >
Also Known As
Extended Stay Santa Rosa ,
Santa Rosa Extended Stay ,
Extended Stay America - Santa Rosa - South Sonoma County, CA