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JW Marriott Santa Monica Le Merigot

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968 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Santa Monica Le Merigot
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Showing 914: English reviews
Los Angeles, California
Reviewed 3 weeks ago via mobile

The location of the hotel is great but the spa is old and the spa manager, Christina Mills, is awful! She completely lacks customer service skills so I'm not sure how she got her managerial position. The spa validates for three hours of valet parking, so I went in to take a shower one hour before my time was up......

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Helpful?
Thank JJC2012
Management response:

Thank you for taking the time to give us valuable feedback on your recent visit to Spa Le Merigot. Customer feedback is how we keep learning and improving. I would like to sincerely apologize for the inconvenience that this caused and I am pleased to hear that Rigoberto was able to somewhat improve your guest experience. At JW Marriott -...

New South Wales, Australia
Reviewed 2 November 2016

This Hotel is located in a very convenient area,easy walk to restaurants, The Pier etc. The Staff are so helpful and polite. The rooms are big but average on clean (hair pins & tissues found behind chairs at the foot of the bed). It really needs a big renovation. Pool area is terrible. Paint peeling off in the bathroom, chipped...

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Helpful?
2Thank catappeal
Jessica M, Front Office Manager at JW Marriott Santa Monica Le Merigot, responded to this review

Catappeal Thank you for sharing your experience of your recent stay with us! We appreciate your taking the time to compliment our staff on the service they provided you. I will be sure to communicate to them your sentiments. I sincerely regret you experienced housekeeping cleanliness issues. I can most definitely understand how this can impact not only your overall...

Exeter, California
Reviewed 2 November 2016

I was excited to stay the JW in Santa Monica. Upon arrival good service and check in process. Overall, all service we encountered was good to great. The rooms all have King beds so we ordered a roll away for our third wheel. Rooms are on the smaller side as expected in a larger town. The property shows it signs...

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Helpful?
Thank Chris T
Jessica M, Front Office Manager at JW Marriott Santa Monica Le Merigot, responded to this review

Chris T We truly appreciate your taking the time to provide us with feedback on your recent stay with us. We are thrilled to learn that you were pleased with the service provided by our staff, I will be sure to communicate to them your favorable comments. In regards to the condition of the hotel, we are in the midst...

Munich, Germany
Reviewed 1 November 2016

Being a frequent Marriott guest, this was the most unsatisfying experience with this hotel chain. After a long drive from Las Vegas with heavy traffic, we were happy to reach the JW Marriott in Santa Monica and enjoy the last days of our US trip on the coast side of California. Arriving at the front desk we were informed that...

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Helpful?
1Thank highflyer888
Jessica M, Front Office Manager at JW Marriott Santa Monica Le Merigot, responded to this review

Highflyer888 Thank you for taking the time to provide us with feedback on your recent stay. After learning of your experience , I can most definitely understand how you felt frustrated and did not feel your worth with us. I regret that we were in an oversold situation and unable to accommodate you. The Front Office Team most definitely could...

Denver, Colorado
Reviewed 31 October 2016 via mobile

I stayed at the JW Santa Monica during a weekend visit to Los Angeles with my husband. Overall, we really enjoyed this hotel. From the moment you drive up there are attentive staff members there to greet you and assist with your luggage and valet parking (FYI the parking was $40 a day, a bit on the steep side if...

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Helpful?
Thank David T
Reviewed 29 October 2016 via mobile

My husband, son and I stayed here on my birthday - we took a detour on our way to the California desert to explore one of our favorite towns, Santa Monica, with our son. My husband mentioned to Mayra B, the front desk agent, that it was my birthday. That night, I was surprised by a room service knock at...

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Helpful?
Thank Laura Y
Reviewed 29 October 2016

Though this is a busy location, the staff know how to get people in and out quickly. The hotel is beautiful and close to the water. Thought I am a platinum member, the room wasn't all that large but we didn't spend a lot of time there.

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Helpful?
Thank Stephen K
Jessica M, Front Office Manager at JW Marriott Santa Monica Le Merigot, responded to this review

Thank you for sharing your recent experience with us. We truly value your patronage to not only our hotel, but your loyalty to Marriott as whole with your being an Elite Platinum Marriott Rewards Member. We are pleased you were satisfied with our teams expeditious service, however I regret we were unable to provide you with an upgrade to a...

Terrell, North Carolina
Reviewed 28 October 2016

The hotel has a very attentive staff – the juniors we met were mostly college educated, friendly, well-spoken and willing to help. They were supervised by professional and seasoned Marriott and hotel industry managers. Most of the people we saw staying on the property were professionals on an expense account (so they could easily afford either hired cars, Uber, or...

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Helpful?
1Thank GerardsofNC
Jessica M, Front Office Manager at JW Marriott Santa Monica Le Merigot, responded to this review

Thank you so much for sharing your experience with us. We strive to ensure every guest has a truly memorable stay, and we sincerely regret we did not exceed your expectations. We appreciate and value your recognizing our staff as we implore our team members to provide all of our valued guests with stellar customer service. Should you travel to...

Greenville, South Carolina
Reviewed 27 October 2016 via mobile

Two most important things to me. Our room on the 6th floor overlooking the ocean is fantastic. The hotel location is perfect just one block off the beach. Safe to walk everywhere. The front desk reception was helpful and polite when checking in.

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Helpful?
Thank David W
Reviewed 23 October 2016 via mobile

Very nice and clean,lovely bed comfortable and big..nice view and just a few steps away from the beach 😊 They also kept our bags all day with no problem Nice staff very helpfull and willing ti help!! Well done!

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Helpful?
Thank Glez85

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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Contemporary European-style Hotel situated overlooking the Pacific Ocean, 5 miles from J. Paul Getty Museum. ... more   less 

Additional Information about JW Marriott Santa Monica Le Merigot

Address: 1740 Ocean Ave, Santa Monica, CA 90401-3214
Region: United States > California > Santa Monica > Santa Monica
Price Range: $468 - $766 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Santa Monica Le Merigot 4*
Number of rooms: 175
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Marriott, Hotels.com, Odigeo, Priceline and Travelocity so you can book your JW Marriott Santa Monica Le Merigot reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Santa Monica Le Merigot Hotel Santa Monica
Marriott Santa Monica
Santa Monica Marriott
Hotel Style:
#5 Spa Hotel in Santa Monica
#12 Luxury Hotel in Santa Monica
#14 Business Hotel in Santa Monica
#19 Family Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Santa Monica Le Merigot staff and other travellers.
11 questions
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Riyadh, Saudi Arabia
Riyadh, Saudi Arabia
Albuquerque, New Mexico
2 months ago
Richboro
dubai
8 months ago

See all questions (11)

Questions? Get answers from JW Marriott Santa Monica Le Merigot staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room poolside with balcony and higher then 2nd floor”
 of 5 bubbles 901jank, 16 Nov 2016 | Read review
“Rooms are good size. Get a balcony if you can.”
 of 5 bubbles catappeal, 2 Nov 2016 | Read review
“Ocean Views are limited and not necessarily great, especially for the money”
 of 5 bubbles 916christ, 1 Nov 2016 | Read review
“Go for bed preference over view -- unless you smoke and get a balcony”
 of 5 bubbles GerardsofNC, 27 Oct 2016 | Read review
“6th floor with patios looking out at ocean”
 of 5 bubbles susanbU2243LY, 6 Oct 2016 | Read review
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