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Hotel Shangri-La Santa Monica

Expedia.comUSD 375*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hotel Shangri-La Santa Monica
Hotel Shangri-La Santa Monica
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1,075 Reviews from our TripAdvisor Community

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Showing 910: English reviews
Cambridge, United Kingdom
Reviewed 13 April 2017

Lovely hotel with excellent staff - all very friendly and welcoming. Perfect location for walking Santa Monica. One negative - the car valet service (though very efficient) is pretty expensive (and no self-parking available).

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Helpful?
Thank Claire C
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Claire C, We are so grateful for a wonderful review full of praise! We'd like to thank you for staying with us and being such a gracious guest and we certainly know the valet charge can be somewhat inconvenient, however, our price is actually relatively reasonable compared to neighboring hotels of the same caliber. It would mean a great deal...

Newark-on-Trent, United Kingdom
Reviewed 12 April 2017 via mobile

Firstly, I notice that some feedback suggests this Hotel is part of the Sangri-La Group of Hotels, it is NOT ..... so don't expect anything quite as Grand. That said, this is a very nice Hotel in a great Location in Santa Monica, 5 minutes walk from the main town centre street (3rd Street) , 10 minutes walk from the...

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Helpful?
Thank Mr_Tony_R_C
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Mr_Tony_R_C, While we appreciate your affirmative review of our property, location, and service, we would also like to extend a most gracious thank you for illuminating the important, but perhaps quite elusive fact that while we share the name of Shangri-La with the more widely recognized chain, Shangri-La International, we are actually the true and very first Shangri-La hotel, entirely...

London, United Kingdom
Reviewed 12 April 2017

Wherever in the world you visit a Shangri-La hotel and whatever diverse array of buildings they are housed in, they always seem to come up trumps! After a long drive from Napa, we pulled up to the valet parking area adjacent to the hotel, our car was taken from us and we were offered help with the bags (I declined...

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Helpful?
1Thank benjamin s
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

It has been a full week since we read this review and we are still gasping for air! It's absolutely remarkable and everything we could've hoped for in a review. Experiences like yours are the reason we are in the business we are in. We are so delighted that we provided a five-star luxury experience for you in every aspect...

Napa, United States
Reviewed 11 April 2017 via mobile

My hopes and expectations were very high for overnight accommodations... however I was disappointed upon check in. Bellman is valet, had to park car steps away from entrance literally on the street, I was not a happy camper! Valet behind hotel building was professional, friendly and patient. The front desk staff was sweet. I had a nightcap with an awesome...

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Helpful?
2Thank Aleshia H
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Aleshia H, First of all, we would like to extend our most sincere appreciation for staying with us, and we are delighted that you had such pleasant experiences with our front desk and rooftop bar staff. We apologize for the inconvenience you encountered upon check-in. Our bellmen are distinct from our valet staff, and we actually prefer our guests to...

Bergen
Reviewed 9 April 2017

The Shangri La is truly amazing! Great service from staff, lovely location and Nice rooms. Vi booked one of their One Bedroom suites for three nights, and we loved it. I highly recommand this hotel for everyon that appreciant a good experience.

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Thank j0hnandrek
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

J0hnandrek, Thank you for the superlative review! We sincerely appreciate you taking out the time to laud us, it helps out our hotel a great deal. We are overjoyed that you had such a wonderful time with us and we hope you choose to stay with us again! Have great rest of your year! Kind Regards,

Reviewed 8 April 2017 via mobile

They gave us a ground floor room claiming nothing better was available. After the tv was broken in this dark cave of a room we told them we would check out. Finally a competent, understanding person at reception gave us a lovely room. We wasted part of our first day with this needless aggravation.

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2Thank JoyCee1234
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

JoyCee1234, Thank you so much for staying with us and while we are disheartened to hear that you were originally dissatisfied with your accommodation, we are delighted to hear we were ultimately able to rectify this. We apologize that the only room available was located on the ground floor, however, the room you were given as compensation for the television...

Sydney, Australia
Reviewed 7 April 2017

The Shangri-La at Santa Monica is a wonderful hotel, they have great staff, it is a great location and we never stay anywhere else. We visit several times a year on business and it meets every need. The restaurant is also wonderful

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Helpful?
Thank Jodene D
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much! We are honored that you have enjoyed us so much over the years that you continue to come back. We are so very grateful and we assuredly love having you more than you enjoy staying with us! Always music to our ears to hear that our repeat guests are continuously satisfied and pleased with their stay....

Seaton
Reviewed 7 April 2017

Very friendly hotel, always ready to help you with a smile. Excellent view from a very clean room. The only downside was not enough wardrobe space. But would thoroughly recommend the hotel for a really relaxing time.

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Helpful?
Thank T1039CLpatriciab
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

T1039CLpatriciab, Thank you so much for the kind words. We are definitely aware that some rooms have limited closet space and are currently in the process of renovating the closet space so that they may be bigger for our guests. We are so delighted you enjoyed your stay. Please visit us again! Kindest,

Dubbo, Australia
Reviewed 6 April 2017

We had the 2 bedroom suite and it was perfect. Beautiful view of Santa Monica beach and luxurious appointments in a fabulous deco styled apartment. If you visit Santa Monica, make sure you stay at Shangri La- the staff really look after you and make a point of remembering your name. They are also vigilant of people entering the hotel...

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Helpful?
Thank Bellsie17
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Bellsie17, What a splendid review! We here at Hotel Shangri-La honestly believe that our guests are simply the best people in the world, and we like to get to know them instead of just smiling and asking how they are doing, as any hotel can do that. We set ourselves apart from other luxury hotels because we truly value each...

Saarbrucken, Germany
Reviewed 6 April 2017

The hotel`s location is excellent, near the beach and the pier, you can also reach the 3rd street experience in short time. The room was lovely and the staff friendly and helpful. The rooftop bar is awesome!

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Thank 141irise
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

141irise, Thank you so much for the wonderful review! Your short but concise review left us overjoyed. We are so delighted that you enjoyed the location, the beautiful weather, our pre-eminent staff, and the countless activities available in the santa monica area! We look forward to serving you again! Have a wonderful rest of your year! Kindly,

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04/06/2017 05/06/2017
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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 

Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Region: United States > California > Santa Monica > Santa Monica
Price Range: $508 - $1,355 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Reservation Options:
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Also Known As:
Hotel Shangri La Santa Monica
Hotel Style:
#10 Family Hotel in Santa Monica
#11 On the Beach Hotel in Santa Monica
#12 Luxury Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Shangri-La Santa Monica staff and other travellers.
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Questions? Get answers from Hotel Shangri-La Santa Monica staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with a beach view!”
, 22 May 2017 | Read review
“Two bedroom suites are perfect for a group travelling together”
56benjamins, 12 Apr 2017 | Read review
“Terrace Suites = BEST.”
555cliffl, 24 Mar 2017 | Read review
“higher floors better, ocean avenue very noisy”
snorkeler, 19 Mar 2017 | Read review
“I do not know how to choose a better room”
95sheilar, 27 Feb 2017 | Read review
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Prices are for 1 room, 2 adults
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