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Hotel Shangri-La Santa Monica

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Traveller (487)
Room & Suite (433)
Pool & Beach (114)
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Overview
  • Excellent44%
  • Very good30%
  • Average13%
  • Poor7%
  • Terrible6%
Travellers talk about
“rooftop bar”(218 reviews)
“art deco”(70 reviews)
“pool area”(77 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Available
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
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Reviews (1,254)
There are newer reviews for Hotel Shangri-La Santa Monica
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1,058 results
Traveller rating
461
316
130
82
69
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LanguageEnglish
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461
316
130
82
69
Show reviews that mention
All reviewsrooftop barart decopool areatwo bedroom suitefull kitchenocean viewperfect locationour honeymoonvalet parkingfarmers marketocean avenuethird street promenadelos angelesvenice beachpierconciergebathtub
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31 - 35 of 1,058 reviews
Reviewed 6 January 2018

The room was clean and comfortable, the staff was friendly and helpful and the location could not have been better. We walked all over the area, and had access to every kind of shopping and dining. Every staff member we came in contact with was...More

Review collected in partnership with this hotel
Thank kevinpE8926MR
Response from Shangrila90401, Guest Relations Manager at Hotel Shangri-La Santa MonicaResponded 27 February 2018

Dear kevinpE8926MR, Thank you for the superlative review! We sincerely appreciate you taking out the time to laud us, it helps out our hotel a great deal. We are overjoyed that you had such a wonderful time with us and we hope you choose to...More

Reviewed 5 January 2018

If you're coming to the Hotel Shangri-la expecting the same kind of luxe service that the brand is associated with, leave your expectations at the door. This Shangri-la has no affiliation with the Shangri-la chain - apart from paying royalties to use the name. Small...More

2  Thank Lucy L
Response from Shangrila90401, Guest Relations Manager at Hotel Shangri-La Santa MonicaResponded 20 March 2018

Dear Lucy L, Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be...More

Reviewed 4 January 2018

view from room was the ocean with palm trees framing the Santa Monica pier. great shopping and restaurants just steps from the front door. hotel is retro (art deco) cool and the staff was wonderful. being greeted with a glass of champagne after a flight...More

Review collected in partnership with this hotel
Thank gadawg22
Response from Shangrila90401, Guest Relations Manager at Hotel Shangri-La Santa MonicaResponded 5 January 2018

Dear Gadawg22, We cannot articulate how much we appreciate your positive words and the premier review! A beautifully vintage art deco hotel with original 1936 floors and windows, laying only a moments walk to some of the most leading restaurants in all of LA, and...More

Reviewed 1 January 2018 via mobile

I paid for a NYE ticket to the Shangri-La-La rooftop event since I’m a frequent visitor of the hotel for business and/or with friends which is about 1x a month or 1x every other month. At the end of the evening, I was waiting for...More

2  Thank smgiardini
Response from Shangrila90401, Public Relations Manager at Hotel Shangri-La Santa MonicaResponded 20 March 2018

Dear Smgiardini, We are disheartened to hear that elements of your visit were disappointing and did not meet your expectations. We look forward to an opportunity of formally apologizing to you for the service you experienced and we will ensure we make this right for...More

Reviewed 28 December 2017

We booked for a family of 4 and there was no sofa bed in the suite, as noted on the website. We had to call in 2 rollaway beds and was charged for them extra, which should not have been the case. Otherwise, this hotel...More

Review collected in partnership with this hotel
Thank An N
Response from Shangrila90401, Guest Relations Manager at Hotel Shangri-La Santa MonicaResponded 3 January 2018

Dear An N, Thank you for taking the time to share a review about your experience in the pool area. We are disheartened to hear that elements of your stay were disappointing and did not meet your expectations. Please do come back and see us...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 360 - USD 843 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Santa Monica
#12 Luxury Hotel in Santa Monica
#13 On the Beach Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 360 - USD 843 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Santa Monica
#12 Luxury Hotel in Santa Monica
#13 On the Beach Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (487)
Room & Suite (433)
Pool & Beach (114)
Dining (63)
Amenities (28)
Family and Play Areas (2)
Nearby
Santa Monica
Santa Monica is a coastal town that maintains a
balance as a tourist destination and as an area with a
thriving local culture. On the beach, bikers,
roller-bladers, runners and walkers move along the
famed bike path enjoying the beautiful Los Angeles
weather. The solar-powered Ferris wheel at the Santa
Monica pier spins high above the water, while park
revelers scream with delight riding the roller
...More
Questions & Answers
Ask a question
Louai_AZ
18 May 2018|
AnswerShow all 3 answers
Response from Shangrila90401 | Property representative |
Hi Louai_AZ, the terrace suite living room has pull out couch that turns into a queen size bed. Yes, the room and living room is separated by a door. Please let me know if there are anything I can further assist you with... More
0
Votes
Mycca S
19 January 2018|
AnswerShow all 6 answers
Response from Shangrila90401 | Property representative |
Hi Mycca S, the pool is open everyday from 7am - 11pm. Thank you, Hotel Shangri-La Management
0
Votes
DeborahHa
14 September 2017|
AnswerShow all 3 answers
Response from Kelvin M | Reviewed this property |
I think you are allowed to leave your cases in receptiom and pick them up when It is time to leave. Or ask reception for an extended stay till after lunch,they may oblige, what you dont ask, you don't getting
2
Votes
Room Tips
"Go for Ocean view rooms."
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"If our room was anything to go by, all rooms are quiet. Air conditioning was effective and inaudible."
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"Do not rely on sofa bed."
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"6th floor suites are spacious and offer great views"
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