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Hotel Shangri-La Santa Monica

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Hotel Shangri-La Santa Monica
Hotel Shangri-La Santa Monica
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999 Reviews from our TripAdvisor Community

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Showing 842: English reviews
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Washington DC, District of Columbia
Reviewed 3 days ago NEW

Adrienne was simply the BEST! The entire hotel staff was just AMAZING! The rooftop bar was just to die for -- best view of the city! Hotel was in a great location too - We could not have been more pleased!!! we will be back!!! that is for sure!

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Thank SheriLee P
Tokyo, Japan
Reviewed 4 days ago NEW

We were so happy to stay at Shangri-La. Staff are so professional and and so kind to advise us what to do and where to go. Their driver is awesome. So polite, friendly and punctual. With their support, we could make our stay so enjoyable.

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Thank erikos2017
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for your kind words. We are delighted to hear about your wonderful experience with us. Chuck, our house driver is great and we'll make sure we pass along your praise to him. We look forward to having you stay with us again in the future! Have a wonderful rest of your year! All the best,

Queensland, Australia
Reviewed 4 days ago NEWvia mobile

This was our 3rd stay at hotel Shangri-La. Our two previous stays have been wonderful, but this time, things were a little different. We believe Trip Advisor reviews play an important part in deciding where to go and what to do and in that spirit, we have decided to post details about this stay. 10 months prior to staying, we...

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1Thank 7Martine7
Long Beach, California
Reviewed 4 days ago NEW

My husband and I were thrilled to visit Santa Monica and experience the VIP Onyx Bar that we purchased before hand during our Valentines Day. We heard great things and they definitely lived up to its potential! Our experience was well worth the VIP cost, given that the manager on duty, Justin, took great care of us and catered to...

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Thank jakelbc
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

We are delighted to hear we could lend a helping hand toward making your Valentines Day with your husband as romantic as possible. We always love to hear our staff going above and beyond for our guests because its what our guests deserve. A review like this praising our staff's attentiveness and solicitous attitude is what makes our day as...

London, United Kingdom
Reviewed 4 days ago NEW

I am looking at visiting for 2 nights in March - first trip away with new partner and wanted to check the ease of getting to the beach. I have been to SM many times but cannot remember if there is an easy access or many steps to the back front Thx

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Thank hme2701
Reviewed 5 days ago NEWvia mobile

My wife and I were super excited to come and stay here since we have already stayed at other Shangri la hotels in different countries. However this place is a disappointment. The price was expensive but the facilities were old and poor managed. Tables were dirty and covered in dust and the chairs were all scratched up. This must be...

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Thank T N
Chicago, Illinois
Reviewed 1 week ago NEW

Bad service, spotty wifi, inoperable tv. No assistance to fix either. Location brings them in but I can't imagine anyone comes back. Ask the manager to call you before writing a bad review? Did that too.

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Thank chicagob2017
Omaha
Reviewed 1 week ago

We had a wonderful experience at Hotel Shangri-La. Our room was on the 5th floor with excellent views of the ocean. The pool area is top-notch. Everyone was very friendly and helpful. The age of the hotel means there are a few antiquated items (fewer charging stations, smallish rooms, slower elevators), but these are also part of the charm. We'd...

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Thank berthU5571TO
Brea, California
Reviewed 1 week ago

During booking, breakfast was stated that it was included. This was again reiterated during check in. However, upon checkout I was charged for breakfast. They did not correct it then; the guy at registration stated he would correct the it that day. I'm still waiting for my reimbursement.

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Thank traci826
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Traci826 First off, thank you so much for staying with us and taking the time out of your day to review your stay and our property. Regarding your review, your breakfast was in fact included in your rate as you said, however, that breakfast is a set menu that we provide to you in our dining room. Unfortunately, you also...

Arkansas
Reviewed 1 week ago

Highly disappointed. Booked this hotel on Priceline. This is NOT a 4 star hotel. Be forewarned. Staff was friendly but the rooms are exterior access only. Once inside we noticed how old everything was. We checked out within an hour of arriving g and got a different room elsewhere.

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Thank Jacob L
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Mr. Lively, Thank you for your review and the kind words you spoke about our staff. We definitely make it our highest priority to make sure our guests' needs are put above everything else. As far as the words you spoke about our hotel, we understand what you were anticipating and we can sympathize with your disappointment. However, we wanted...

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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 

Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Region: United States > California > Santa Monica > Santa Monica
Price Range: $501 - $1,108 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Travelocity, Cheap Tickets, Priceline, HotelsforEveryone and Jetsetter so you can book your Hotel Shangri-La Santa Monica reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Santa Monica
Hotel Style:
#10 Family Hotel in Santa Monica
#11 Luxury Hotel in Santa Monica
#12 On the Beach Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Shangri-La Santa Monica staff and other travellers.
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Questions? Get answers from Hotel Shangri-La Santa Monica staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely get a sea view room.”
 of 5 bubbles JackieS210, 12 Feb 2017 | Read review
“Pay the extra to get a full ocean view”
 of 5 bubbles jsimke, 2 Feb 2017 | Read review
“You couldn't fault the rooms, ours was perfect!”
 of 5 bubbles , 29 Jan 2017 | Read review
“My colleague had to pay a little more for a suite #306, but WELL WORTH IT!!!!!!”
 of 5 bubbles DreamtripperTexas, 11 Jan 2017 | Read review
“Do not miss the sunset from the roof terrace, which was breath taking.”
 of 5 bubbles jill_yelling, 11 Jan 2017 | Read review
5 of 5