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Hotel Shangri-La Santa Monica

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Traveller (490)
Room & Suite (433)
Pool & Beach (114)
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Overview
  • Excellent44%
  • Very good30%
  • Average13%
  • Poor7%
  • Terrible6%
Travellers talk about
“rooftop bar”(221 reviews)
“art deco”(71 reviews)
“pool area”(78 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Available
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
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Reviews (1,264)
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1,066 results
Traveller rating
464
319
131
82
70
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Time of year
LanguageEnglish
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464
319
131
82
70
Show reviews that mention
All reviewsrooftop barart decopool areatwo bedroom suitefull kitchenocean viewperfect locationour honeymoonvalet parkingfarmers marketocean avenuethird street promenadelos angelesvenice beachpierconciergebathtub
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1 - 5 of 1,066 reviews
Reviewed yesterday via mobile

Such a lovely hotel. Service super attentive, concierge Adrienne was fab, room & supplies perfect, view amazing as expected rooftop bar superb, food & drinks wonderful! Tip, try the choc pancakes but if from uk 1 portion would do 2 people. Happy as they sold...More

Thank Lucy S
Reviewed 4 days ago

The location on Ocean Avene was great. We were close to restaurants, shopping and a short walk to the beach and Santa Monica Pier. The staff were courteous and helpful and nothing was too much trouble for them. The concierge, Adrienne, was very knowledgeable and...More

Thank mikehayes45
Response from Shangrila90401, Public Relations Manager at Hotel Shangri-La Santa MonicaResponded 3 days ago

Dear mikehayes45, Thank you for such a kind and thoughtful review! We are overjoyed to hear how thoroughly you enjoyed every aspect of our hotel! We certainly take gratification in our superlative guest service, so to hear genuine praise of it is always heart warming....More

Reviewed 1 week ago via mobile

Lovely retro hotel. Room is huge with two bedrooms & two bathrooms. Great pool area. Right across from the beach. Close to shops & restaurants. Hotel restaurant Good & serves food to the pool. Great service from the very friendly staff.More

Thank Lyndell P P
Response from Shangrila90401, Guest Relations Manager at Hotel Shangri-La Santa MonicaResponded 6 days ago

Dear Lyndell P P, Thank you so much for such a wonderful review and for taking the time to write! We are thrilled to read about the extraordinary experience you had at Hotel Shangri-La and thanks again for your compliments to our staff. Reviews like...More

Reviewed 1 week ago

Perfect visit - thank you for making our visit so special. Friendly professional staff in all areas, nothing too difficult, great location and facilities. Roof top bar perfect place to watch sun sets with a delicious cocktail!More

Review collected in partnership with this hotel
Thank Helen D
Response from Shangrila90401, Guest Relations Manager at Hotel Shangri-La Santa MonicaResponded 6 days ago

Dear Helen D, Thank you for such a kind and thoughtful review! We are overjoyed to hear how thoroughly you enjoyed every aspect of our hotel! We certainly take gratification in our superlative guest service, so to hear genuine praise of it is always heart...More

Reviewed 1 week ago

Upon check-in I had the displeasure of a very nervous front-desk clerk, trying his best, with the GM standing behind him. The G.M. was more scolding than helpful when this kid made a small mistake in his very, very long speech. Our room was dingy,...More

Thank Sally G
Response from Shangrila90401, Guest Relations Manager at Hotel Shangri-La Santa MonicaResponded 5 days ago

Dear Sally D, Thank you so much for taking the time to share your experience on TripAdvisor. On behalf of the whole hotel, I would like to sincerely apologize for the inconvenience during your stay. Our staff is dedicated to working closely with every department...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 373 - USD 683 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Santa Monica
#12 On the Beach Hotel in Santa Monica
#12 Luxury Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 373 - USD 683 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Santa Monica
#12 On the Beach Hotel in Santa Monica
#12 Luxury Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (490)
Room & Suite (433)
Pool & Beach (114)
Dining (63)
Amenities (28)
Family and Play Areas (2)
Nearby
Santa Monica
Santa Monica is a coastal town that maintains a
balance as a tourist destination and as an area with a
thriving local culture. On the beach, bikers,
roller-bladers, runners and walkers move along the
famed bike path enjoying the beautiful Los Angeles
weather. The solar-powered Ferris wheel at the Santa
Monica pier spins high above the water, while park
revelers scream with delight riding the roller
...More
Questions & Answers
Ask a question
Triplejay33
4 June 2018|
AnswerShow all 2 answers
Response from Shangrila90401 | Property representative |
Hi Triplejay33, you are more than welcome to store your luggage with our front desk after check out. Thank you, Hotel Shangri-La Management
0
Votes
Louai_AZ
18 May 2018|
AnswerShow all 4 answers
Response from Shangrila90401 | Property representative |
Hi Louai_AZ, the terrace suite living room has pull out couch that turns into a queen size bed. Yes, the room and living room is separated by a door. Please let me know if there are anything I can further assist you with... More
0
Votes
Mycca S
19 January 2018|
AnswerShow all 6 answers
Response from Shangrila90401 | Property representative |
Hi Mycca S, the pool is open everyday from 7am - 11pm. Thank you, Hotel Shangri-La Management
0
Votes
Room Tips
"Better to book ocean view rooms, and to call to secure a guestroom so that you aren't subject to..."
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"Go for Ocean view rooms."
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"If our room was anything to go by, all rooms are quiet. Air conditioning was effective and inaudible."
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"Do not rely on sofa bed."
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