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Surf City Inn & Suites

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Traveller (92)
Room & Suite (62)
Dining (4)
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Overview
  • Excellent6%
  • Very good9%
  • Average13%
  • Poor15%
  • Terrible57%
Travellers talk about
“blow dryer”(2 reviews)
“breakfast room”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Pets Allowed
2 Star Hotel
All hotel details
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (161)
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82
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11
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82
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All reviewsblow dryercheck in was easybreakfast roomboard walkdowntown
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1 - 5 of 147 reviews
Reviewed 5 days ago via mobile

At least 11 video cameras pointed at various areas of the parking area!! This is really just a worn out 2 storey motel in a crime ridden area of Santa Cruz. It has room doorways that are unprotected - unsuitable for families. Beware!More

Thank iharrill
Response from GuestXperienceTeam, Guest Relations Manager at Surf City Inn & SuitesResponded 2 days ago

I am sorry to read that your experience did not live up to your expectations. We are sorry that you were disappointed with our hotel; we are happy to ensure that our guests and their belongings are kept safe and we have a number of...More

Reviewed 1 week ago via mobile

My daughter and I went on a mini roadtrip. Found this hotel on hotels.com. Looked ok by the pictures, ok location, so i booked it. Upon arrival and in our room..no shower curtain. I walked to the desk as there is no phone in room,...More

Thank Nora R
Response from GuestXperienceTeam, Guest Relations Manager at Surf City Inn & SuitesResponded 1 week ago

Hi Nora, We are sorry that you were disappointed with your room and the hotel, and that they did not meet your expectations. It appears that our hotel was not particularly suitable for your accommodation requirements. We appreciate your review, many thanks, and we are...More

Reviewed 2 weeks ago

We booked rooms there for a vacation so I hope its safe to stay there for me and my family despite the bad reviews I am reading. I am almost thinking about going someplace else but the location looks good and pictures make the rooms...More

1  Thank rwhardenjr
Response from GuestXperienceTeam, Guest Relations Manager at Surf City Inn & SuitesResponded 1 week ago

Please rest assured that our hotel is highly suitable for the vast majority of our guests' needs. The majority of our guests report that we provide clean, comfortable accommodation, with friendly service, at a great price in this expensive area, and this is exactly what...More

Reviewed 3 weeks ago via mobile

It's an ok inn to stay at if you you want to be near the boardwalk. The price is a bit expensive but rooms can fit up to 4 people. Location is really good since it's close to all the entertainment. Rooms are cleanMore

Thank Charleigh H
Response from GuestXperienceTeam, Public Relations Manager at Surf City Inn & SuitesResponded 3 weeks ago

Thank you for providing your feedback on your recent stay at our hotel; we are much appreciative. Providing a clean room is a priority for us, and we are pleased that the standard of cleanliness that we maintain was so evident to you. We are...More

Reviewed 26 April 2018

I picked this place because we could afford it for four nights with the credit card points that I had earned. I should have paid cash and stayed elsewhere. The room was bare bones. It had a full kitchen, but no plates, eating utensils, pots,...More

Thank pk1363
Response from GuestXperienceTeam, Guest Relations Manager at Surf City Inn & SuitesResponded 2 May 2018

Thank you for your feedback. Your stay does not sound like the type of stay that we generally provide for our guests, and we apologize for all of the little issues that you had during your time here. We will review your comments in detail...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Indoor pool
Heated pool
Details
Price range
USD 109 - USD 345 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Santa Cruz
#15 On the Beach Hotel in Santa Cruz
Room types
Non-Smoking Rooms
Details
Price range
USD 109 - USD 345 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Santa Cruz
#15 On the Beach Hotel in Santa Cruz
Room types
Non-Smoking Rooms
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Traveller (92)
Room & Suite (62)
Dining (4)
Pool & Beach (2)
Questions & Answers
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Room Tips
"To get a good room stay elsewhere."
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"just don't stay here"
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"Try not to stay in the rooms downstairs, too noisy"
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"Find it elsewhere"
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