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BEST WESTERN Inn

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172 Reviews from our TripAdvisor Community

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Showing 166: English reviews
Wildomar, United States
Reviewed 31 August 2015

Booked via EXPEDIA. Prepaid room not ready upon arrival. Torn curtains, dirty floor, noisy from outside traffic and neighbors. I called staff about the noise from jumping neighbors upstairs and nothing was done to calm situation or move us to another room. A truck stop quality hotel for the price of a quality hotel in LA or San Diego.

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Helpful?
Thank Rodrigo C
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: We are very sorry about the negative impression you got from our hotel, In summer time this area go with a very high prices, our hotel already started renovating some rooms, but I am pretty sure you were in one of the old rooms, and night audit reported about the noisy guest above you made , but at...

Southern California
Reviewed 31 August 2015

Hey, this was a pleasant surprise! Not a ton of extra amenities, but the room was super comfy (bed was PERFECT, and lots of pillows), had frig AND microwave, ample bathroom towels, supplies and size, and the AC made it quite comfy. They had a small work-out room with 3 machines and very complete adjoining bathroom. The buffet breakfast was...

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Helpful?
Thank SoCalGal52
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: Thank you very much for being so kind and share about the good experience during your stay at our hotel, we are glad to know you were very satisfied, that gave us a great motivation and encourage us to keep doing our best for please a valuable guest like you. Take Care, Management

Los Angeles, California
Reviewed 4 August 2015

After a traumatizing experience in SF ( a man was killed outside out room while resisting arrest, and we spent a good part of the day at the police dept) we decided to leave a day early. We ended up in santa cruz about 7:30 that night and checked into the best western. Tyler was there to greet us warmly...

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Helpful?
Thank 843sheilam
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: We are very glad to know that after a difficult time in San Francisca you founded in our hotel a warm welcome, and we know Tylor is a fantastic person, I am agree with you. Is very satisfactory when we read comments like your who pointed an all positives things you founded during your stay at our facility,...

Reviewed 3 August 2015 via mobile

We stayed at the Best Western for two nights and it's okay. We had not such a good experience with the manager because there was a problem with our booking. Instead of giving us a bit of attention she called with the booking agency on the speaker saying that the credit card payment was not accepted. Not a customer friendly...

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Helpful?
Thank Edwin72
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: I want to apologize for the inconvenience at the check inn time, you are a valuable guest and you deserved all our attention, but at the same time as business every time we check in a guest we have to get a warrantee payment , and sometimes we had to contact the travel agent and get some verification...

bolton
Reviewed 1 August 2015 via mobile

Perfect little place! Felt just like a hotel! Really clean, comfortable and secure! We were on the top floor, and getting suitcases to the room was a doddle. The hotel also has free wifi which Is a bonus, and had no trouble parking what so ever. The western also provides an excellent breakfast with lots of choice, hot and cold!...

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Helpful?
Thank kally a
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear and Valuable Guest: Thank you very much for taking part of your valuable time to share about the good experienced during your stay at our facility, you are the one who gave us the great privilege to accommodate your lodgings. Wishing to see you soon . Managesment

North Tustin, CA
Reviewed 31 July 2015

Basic Best Western in Santa Cruz. Very well located - close to the Boardwalk and the downtown shopping area.New management tean was just taking over - them seemed competent. Breakfast was adequate. A basic Best Western.

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Helpful?
Thank Lois C
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: You were a great guest, thank you very much for being at our facility, was a great privilege to have you at our facility. Take care, Management

San Diego
Reviewed 29 July 2015

Stayed here a night last week on our way to San Francisco. The location was convenient to the freeway and their staff was friendly. The rooms had all the basics including fast free wi-fi. The free breakfast in the morning was generous. Only knock would be the thin walls and it's a bit far from the beach. Good spot for...

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Helpful?
Thank Sam B
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: We are very thankful for you been at our facility , wishing to have you again soon at the future. Take care, Managesment

pismo beach
Reviewed 25 July 2015

It has 12 rooms remodeled , others are being worked on. We stayed in rm 137. New carpet , tile . Nice furniture . Very clean. Breakfast is a plus as well. We will stay again. The week day rate was fair. Desk girl was very nice and welcoming .We stayed 2 nights $263. Plus all the taxes. $15.00 a...

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Helpful?
1Thank puppykiss
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: Thank you very much for promote our renovates rooms, and we are very happy to find out you were happy during your stay at our facility. Thank you very much for giving a details for every thing you find at our renovated rooms . By November we will start again our renovation for the rest of the rooms,...

Costa Mesa, California
Reviewed 15 July 2015

It was more of a motel style but the room was very modern and clean. I liked the ease of find the place right off the 1 and how quick of a drive it was to the ocean from it. The breakfast was standard and there was a jacuzzi which seemed like an after thought. But I was overall very...

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Helpful?
Thank stroodel93
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: Was very nice you choose our hotel and we enjoy knowing you were complete satisfied during your stay. Wishing to see you again soon. Take care, Management

Pueblo West, Colorado
Reviewed 14 July 2015

This motel is very nicely appointed, friendly, helpful staff. It's a little difficult to get into and out of and a little off the beaten path. However, it is a nice place to stay, especially for business.

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Helpful?
Thank Alan N
Ana D, General Manager at BEST WESTERN Inn, responded to this review

Dear Guest: You gave all of us the great privilege to accommodate your lodgings, and thank you very much for sharing about your experience during your stay at our facility. Thank you Management

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Beachfront
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about BEST WESTERN Inn

Address: 126 Plymouth St, Santa Cruz, CA 95060-2932
Region: United States > California > Santa Cruz
Price Range: $106 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Inn 2.5*
Number of rooms: 28
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Also Known As:
Best Western Santa Cruz
Santa Cruz Best Western
Hotel Style:
#9 On the Beach Hotel in Santa Cruz
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Questions & Answers

Questions? Get answers from BEST WESTERN Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“When I have a choice I always stay upstairs”
 of 5 bubbles LesleyA5, 17 Oct 2016 | Read review
“Be aware advertised suites and NOT suites.”
 of 5 bubbles MikeN291, 21 Jun 2016 | Read review
“Make sure your toilets flush and the shower turns on”
 of 5 bubbles sheinaghv, 28 Oct 2015 | Read review
“Corner room is great!”
 of 5 bubbles bedil, 2 Sep 2015 | Read review
“Request a room away from the street”
 of 5 bubbles SusanneHM, 1 Sep 2015 | Read review
5 of 5
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