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Holiday Inn Express Santa Cruz

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Holiday Inn Express Santa Cruz
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499 Reviews from our TripAdvisor Community

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Showing 476: English reviews
Southern California
Reviewed 19 July 2013

We drove in for a one night stay to visit family. The hotel is just off the freeway. The hotel staff were very friendly and courteous. Our double queen room was clean and spacious. There was ample parking. We drove into Santa Cruz and parked downtown then took the trolley to the pier for dinner. After returning on the trolley...

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Helpful?
Thank mcfarland11
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear mcfarland11, Thank you for taking the time to share your feedback with us. We appreciate you taking the time to share your experience and we were all very excited to see that you enjoyed so many different amenities at the hotel. Be it our speedy breakfast service and many hot delicious choices, to our warm and friendly Guest Service...

chunk1985
Reviewed 14 July 2013

We booked this hotel as my partner wanted to visit the famous Boardwalk. Although it isn't near the boardwalk (5 minute drive away) the hotel made up for it. Very welcoming, check in was fine, the girl was very helpful. Room was clean, modern and big. Couldn't fault anything about this hotel. Loads of parking spaces available even when we...

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1Thank chunk1985
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Chunk1985, Thank you for taking the time to share your experience with us. I am so glad to see that you enjoyed our central location, new design and welcoming atmosphere. I am excited to share your thoughts with my Stay Impressed team so they know they are on track to provide every guest an inspirational experience when visiting our...

Utah
Reviewed 11 July 2013

Modern, fresh, and bright rooms but needed a microwave and fridge. My husband loved the bed but I woke up with lower back pains. The bathroom looked new but there was mold in the corners of the showers. The pool was super small and there was no hot tub. The small sauna room was divine as was the steam shower....

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Helpful?
Thank peacefulperfection
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear peacefulpeception, Thank you so much for taking the time to give us your feedback. I was excited to see that you were impressed with your stay and so pleased with our service team. I have shared your comments with our team so that we can use them as our number one priority to continue to improve our hotel each...

Reviewed 9 July 2013

Chris was kind enough to change our reservation due to travel delays. Its located right off the freeway across from Denny's so keep your eyes open for it or you'll miss it. Beautiful blue walls, smiles and a busy holiday weekend greeted us at the entrance. Housekeeping was still cleaning when we arrived. The king suite was super clean, extra...

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Helpful?
Thank BoogleFace
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear BoogleFace, Thank you for sharing your amazing experience with us. I am excited to share with our Guest Services team as well as they will be very pleased to hear they truly helped make your stay pleasant and welcoming. I hope that you will consider us as your premiere choice when in Santa Cruz as my entire team and...

Los Angeles, California
Reviewed 8 July 2013

The hotel is new and clean. Beds are comfortable, too. Breakfast is included in your rate. The only downside is if you want to be by the water it's about 2 miles away. Other than that a pleasant stay.

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Helpful?
Thank Lisa81818
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Lisa81818, Your feedback about your stay helps us to continue to improve our services and amenities and I thank you for taking the time to share your experience with us. We might not be on the water but our central location to "Everything Santa Cruz" is truly a benefit to all guests and I hope you were able to enjoy...

Huntersville, NC
Reviewed 8 July 2013

This hotel is not hard to see at all... right on the main road off of Hwys. 1 & 17. The problem is that (at least when traveling north on Ocean) the sign is not visible at all, and before you know it you're in front of the next hotel (and by that time you have to go completely around...

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Helpful?
Thank Huntersville
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Huntersville, I do apologize for the difficulty you might have encountered in our locations signage. The city of Santa Cruz values residential views for the entire town and thus limits brand new buildings like our own to signage height restrictions. I am glad to see that you would return to us again and that you enjoyed your stay. I...

Foster City, California
Reviewed 2 July 2013

The location and the property were excellent. I was very impressed with the service of Andrew and Joe (tall guy on afternoon/evening shift). They both were very responsive to our needs. Andrew was also a master with the hotel computer, so checking in was fast. we will stay in this hotel again. The staff that took care of the "breakfast...

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Helpful?
Thank hdcii
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear hdcii, Thank you so much for taking the time to give your feedback about your experience. It is great to see that our team is always going above and beyond to create great hotels guests love. Our breakfast is a great feature for guests of all tastes and preferences and I was excited to see you it enjoyed it...

Sarasota, Florida
Reviewed 23 June 2013

Our stay at this hotel was great. The breakfast was very good and plentiful. The breakfast staff was full of smiles, and the guy who mopped the floors did his job in such a diligent manner. Our housekeeper Maria Chavez was excellent. She did a great job cleaning our rooms and I was touch because my mother stayed in the...

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Helpful?
Thank Kelli C
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear KelliC, Thank you so much for taking the time to share your experience with us. I was impressed by the outreach of our service staff and truly touched with how much you enjoyed your time with us. This shows me that our team is on track with creating Great Hotels Guests Love. I do hope you consider us again...

Rancho Murieta, California
Reviewed 22 June 2013

We were charged for a broken TV AFTER we reported it was broken when we first turned it on? We were not told we would be charged until a $400 bill showed up on our Visa statement the next month! Management has said there was nothing else we could have done to have avoided the unjustly charge. We were guilty...

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Helpful?
3Thank Steve A
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Steve A, Thank you for feedback and we apologize for any inconvenience this might have caused during your stay. It is a priority of ours to make every guests experience at the hotel and in their room a truly inspirational visit. Part of that is the inspection and inventory of guest room amenities before and after each stay in...

Los Angeles
Reviewed 20 June 2013

We have always stayed across the street at the Hampton Inn (the Holiday Inn was only built a few years ago so we started at the Hampton). But it was graduation weekend and the Hampton was over charging, as was everyone, but the Holiday Inn was a little cheaper so we stayed there. A good move for us. We had...

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Helpful?
Thank Greg B
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review

Dear Greg B, I truly appreciate you taking the time to share your feedback about your stay and our service team. I was glad to see that you enjoyed our central location to all things Santa Cruz. I am glad that we were able to make you one of our newest loyal guests in our Santa Cruz family. I know...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
Official Description (provided by the hotel)
You can relish the comforts of home when you choose to stay at our Holiday Inn Express® Hotel & Suites Santa Cruz. Our hotel's location offers easy access to the Boardwalk, picturesque beaches, towering redwoods and terrific shopping. Our new Santa Cruz, CA hotel is the perfect starting point for a trip to Northern California.Corporate guests appreciate our business amenities and the location of our hotel in Santa Cruz, CA. We are located near local businesses such as Plantronics, Santa Cruz County Offices and UC Santa Cruz. We offer free high-speed, wireless Internet access and a 24-hour business center, so you can stay productive while you travel. You can enjoy a barefoot stroll along the beach, thrill rides at the historic Santa Cruz Boardwalk or a visit to the Surfing Museum because our Santa Cruz hotel's location is perfect for a California vacation. The family might love a ride on the Roaring Camp Railroad through the Redwood forest. It's easy to take a vineyard tour, indulge in shopping at the Capitola Village or take a stroll along the Santa Cruz wharf.Our hotel in Santa Cruz, CA has outstanding amenities like a well-equipped Fitness Center, a Sauna and a sparkling, outdoor pool and guest patio. Our contemporary rooms pamper you with HDTV and iPod docking stations. There's even a free, hot breakfast. Discover why we're the best choice among hotels in Santa Cruz, CA. ... more   less 

Additional Information about Holiday Inn Express Santa Cruz

Address: 1410 Ocean St, Santa Cruz, CA 95060-2825
Region: United States > California > Santa Cruz
Price Range: $166 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Santa Cruz 2.5*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, IHG, Orbitz and Priceline so you can book your Holiday Inn Express Santa Cruz reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Santa Cruz Hotel Santa Cruz
Holiday Inn Santa Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Santa Cruz staff and other travellers.
4 questions
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Davis, California
8 months ago
Redlands, California
over a year ago
Fremont, California

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Questions? Get answers from Holiday Inn Express Santa Cruz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles Hewitty15, 21 Mar 2017 | Read review
“336 was a Large Room & Great View”
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 of 5 bubbles TroyH65, 9 Dec 2016 | Read review
“had a room on the 3rd floor, very quite.”
 of 5 bubbles conniej423, 15 Nov 2016 | Read review
“Find a different hotel, better options in the area”
 of 5 bubbles prosailortim, 16 Aug 2016 | Read review
“Rooms on the inside courtyard are quieter. They are away from the traffic. The swimming pool is also there. Quiet when we needed it to be.”
 of 5 bubbles linda_ski, 5 Aug 2016 | Read review
5 of 5