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Holiday Inn Express Santa Cruz

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Traveller (100)
Room & Suite (217)
Pool & Beach (23)
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Overview
  • Excellent42%
  • Very good38%
  • Average11%
  • Poor5%
  • Terrible4%
Travellers talk about
“hi express”(11 reviews)
“cinnamon rolls”(13 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
2 Star Hotel
All hotel details
Additional information
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Reviews (537)
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211
195
54
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23
Show reviews that mention
All reviewshi expresscinnamon rollsunderground garageshort drivefree breakfastwould stay here againclean hotelking suitebeds were very comfortablebreakfast roomroad tripparkingboardwalkfreewayhousekeepingdowntownhallway
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201 - 205 of 512 reviews
Reviewed 18 August 2014

without a doubt one of the best experiences I have had at a hotel. reason/ the manager (joel koper)is a very personable guy .the entire staff seemed to have one goal ,that was to make you happy. everything was clean and well maintained. the breakfast...More

Thank jerry w
Reviewed 17 August 2014

Our room was clean and newly remodeled. Nice bedding, carpet and bathroom. Everything was nicely cleaned. Close enough to drive a mile or 2 for downtown and the Boardwalk but not close enough to walk. The free breakfast is one of the better free breakfasts...More

Thank benandsophiesmom
Reviewed 8 August 2014

I stayed July 29th, 2014 Room 242. I trap in total 16 bedbugs and took to the front desk. I asked changing room, but the hotel was full. I asked to change hotel and the assistance talk on the phone, but I think that the...More

3  Thank Maria M
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa CruzResponded 27 August 2014

Dear Maria M, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your...More

Reviewed 31 July 2014

This hotel was perfect for our quick trip to Santa Cruz during our son's tournament in the area. It was clean, upgraded and the hotel staff was very friendly. It was nice that they provide breakfast. It wasn't spectacular, but it was enough to get...More

1  Thank Tracy C
Response from Joel K, General Manager at Holiday Inn Express Santa CruzResponded 2 March 2015

Dear Tracy C. Thank you for your review of out hotel, I was glad to hear we were the perfect spot for your sons tournament and that we were able to meet most of your needs. We look forward to welcoming you back next year...More

Reviewed 28 July 2014

The Staff was always very friendly. The only downside to our room was that there was no refrigerator or microwave, and the AC was a bit on the louder side. There was never any ice in the ice machine, that was a bit annoying. Breakfast...More

Thank jymart
Response from Joel K, General Manager at Holiday Inn Express Santa CruzResponded 1 March 2015

Dear Jymart, Thank you for your review of the Holiday inn Express in Santa Cruz, I am glad to hear you were pleased with the friendliness of our associates. We are indeed looking at purchasing microwaves, and refrigerators for our rooms. I do apologize about...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Breakfast Available
Airport Transportation
Dry Cleaning
Laundry Service
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Outdoor pool
Details
Price range
USD 122 - USD 323 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
USD 122 - USD 323 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (100)
Room & Suite (217)
Pool & Beach (23)
Dining (21)
Amenities (12)
Business Centre & Event Rooms (2)
Questions & Answers
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Grace G
20 September 2016|
AnswerShow all 2 answers
Response from kevin h | Reviewed this property |
I think your question is best directed at the hotel, I was only a guest there.
0
Votes
Nancy G
8 July 2016|
AnswerShow all 2 answers
Response from beefdoctor | Reviewed this property |
NO!! And that is one of the best parts about that property! Leave the mutt at home.
0
Votes
Room Tips
"Ask for a room that does not face the street."
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"Farther from the street is good, quieter rooms."
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"join IHG and become a member"
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"Easy to get to from boardwalk. And amazing if you got a bad back."
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