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Embassy Suites by Hilton Valencia

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Embassy Suites by Hilton Valencia
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837 Reviews from our TripAdvisor Community

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Showing 825: English reviews
Boston, United States
Reviewed 30 October 2015

This hotel has lots of good and bad. The good: Nice Rooms, great breakfast and restaurant, staff very pleasant, good location. The bad, hotel looks years older than it is due to poor upkeep and housekeeping. Stains on carpets and furniture and poor housekeeping. I was there for 8 days. 2 of the days my room was not cleaned, another...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Linda R
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for your review. I am so sorry that your experience here was not up to your expectations. I will definitely be bringing up these housekeeping issues with my housekeeping manager and make sure that this issue is taken care of. We strive for excellence in all things and I am truly sorry that we did not succeed during...

Cobourg, Canada
Reviewed 29 October 2015

Conveniently located near the i 5 Interstate with easy access to Santa Monica and The Getty Centre. A wonderful clean hotel with friendly and helpful staff. Comfortable beds, large clean bathroom and lots of room in living area. The chef and his assistant were fantastic- even though extremely busy, they smiled, were accommodating and very welcoming. Made custom omelets daily...

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Helpful?
Thank 148carolinemcn
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for your review! I am thrilled that you loved our breakfast and made to order omelets. Our staff is fantastic and strive towards exceptional customer service every day. We look forward to seeing you at our hotel again soon. Ron Carter General Manager

Carmichael, United States
Reviewed 27 October 2015

The hotel is clean and quiet. It is well maintained. Everything in our room was in good order. They serve a very good breakfast. The only downside to the hotel is the price. It is a bit on the high side. And you have to pay for parking.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Bob S
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for your review! I am glad that your overall stay was satisfactory. I will be taking your comments regarding room rate and parking fees into consideration and will bring it up to my executive team. Again, thank you so much for your feedback. Ron Carter General Manager

Valley Center, United States
Reviewed 27 October 2015

The rooms were very nice, clean and spacious. The staff operated efficiently and with confidence knowing they have a terrific place and program. The included breakfast and the staff inspired tipping to be sure, but there was no pressure to do so. It was a very pleasant discovery and we will be back.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank William R
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you so much for your review! I am very pleased that your stay here exceeded your expectations and we look forward to having you stay here again! Ron Carter General Manager

Oakland, California
Reviewed 26 October 2015

I think the food service trays that had already started to stink in the hallway as we wheeled our luggage to our room were meant as an omen. Things didn't improve much from there. Definitely do not stay here over a weekend. The front desk advised that there is no on site manager on the weekends. Which may help explain...

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Helpful?
Thank C2000Consulting
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as...

Mesa, Arizona
Reviewed 23 October 2015

Our family went to Magic Mountain for the Columbus Day Holiday and the ES was our pick for hotels. With 4 people the HGI located closer by wasn't really a good option. We stayed in one room using the pull out bed from the sofa. I checked in on line and stated our arrival at 3pm. We arrived at 10...

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Helpful?
Thank Robertsonland
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for your review! I am very glad that your overall stay was a satisfactory one. I do apologize that the comfort of the beds did not meet your expectations, however, and will bring this up to my engineering manager to see how we can fix that. Again, thank you so much for your feedback and we hope to...

Piscataway, New Jersey
Reviewed 22 October 2015

The property is within a corporate park of of Newhall Ranch Rd within walking distance to the business I was visiting. So the location is great for me. However, there were a few things with my stay that made it less than stellar. After I settled in for the night the HVAC system in my room started making this horrific...

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Helpful?
Thank Jay F
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for your review. I appreciate you bringing the maintenance issues to my attention. We are currently in the process of fixing the HVAC issue and hope that you choose our location the next time you are traveling for business. Ron Carter General manager

Reviewed 22 October 2015

This hotel has it all from great amenities to great service. You will sleep well in the quiet comfortable rooms and receive a great breakfast in the morning. The hotel location is right off the highway (but you don't hear a thing at night) so getting around is very easy. You can get to shopping, dinning and entertainment within a...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Richard L
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thanks for your review! I'm very glad that you enjoyed your experience with us! We all look forward to having you stay with us again! Ron Carter General Manager

Gilbert, United States
Reviewed 20 October 2015

The room was very comfortable; the staff was extremely helpful and the breakfast was excellent. Upon check-in, our room was ready - we arrived at 2 am. The staff was friendly in spite of the late hour. The beds were very comfortable and the bathroom was spotless. The breakfast was delicious each day and the cook to order omelets were...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Michele M
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you so much for your review! I am so glad that you loved our breakfast, especially the made to order omelets. I hope that the next time you vacation down in this area, you will choose Embassy Suites. We look forward to having you with us again! Ron Carter General Manager

Reviewed 19 October 2015 via mobile

I am an average traveller and have experienced hundreds of hotels, but when it comes to cleanliness I am pretty picky. Our suite was more than what we expected and would have earned high marks if only the bathroom had been properly cleaned. Property not brand new, nor spotless, but perfectly convenient for our purpose. Busy hotel, sold out for...

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Helpful?
Thank VFitaly
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for your review. I'm sorry that you were disappointed at your stay with us. We strive for excellence and I apologize for the below average you experienced here. I will definitely take your comments about breakfast under consideration as well as the issues about housekeeping that you mentioned. I will print out your review for our management team...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Check in to the Embassy Suites Valencia hotel and you will be in an ideal position to make the most of your time in California's Santa Clarita Valley. Just off Freeway 5, minutes from Six Flags Magic Mountain theme park, and less than 45 minutes from downtown Los Angeles, this all-suite hotel in Valencia, CA offers contemporary comfort and excellent service. ... more   less 

Additional Information about Embassy Suites by Hilton Valencia

Address: 28508 Westinghouse Place, Santa Clarita, CA 91355
Region: United States > California > Santa Clarita
Price Range: $195 - $356 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Valencia 3.5*
Number of rooms: 156
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline and Travelocity so you can book your Embassy Suites by Hilton Valencia reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Valencia Hotel Valencia
Valencia Embassy Suites
Embassy Suites By Hilton Valencia Santa Clarita, California
Hotel Style:
#2 Business Hotel in Santa Clarita
#4 Family Hotel in Santa Clarita
#7 Romantic Hotel in Santa Clarita
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Valencia staff and other travellers.
5 questions
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Bend, Oregon
1 month ago

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Questions? Get answers from Embassy Suites by Hilton Valencia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“114 is handicapped room. The walls a little thin so we could hear neighbors but it wasn't terrible”
 of 5 bubbles pkimjef, 8 Jan 2017 | Read review
“all rooms have loud HVAC so be aware of that.”
 of 5 bubbles dianey146, 29 Dec 2016 | Read review
“Close to Magic Mountain.”
 of 5 bubbles timsK9162LG, 13 Oct 2016 | Read review
“If you have kids, it's easier to get a room on the first floor.”
 of 5 bubbles missjazeeboo, 1 Sep 2016 | Read review
“If possible, ask for rooms on the upper floors west side as it gives you a great view of the Magic Mountain amusement park.”
 of 5 bubbles Nyqwil, 19 Aug 2016 | Read review
5 of 5