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Embassy Suites by Hilton Valencia

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852 Reviews from our TripAdvisor Community

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Showing 839: English reviews
Castaic
Reviewed 13 May 2016

left here so unhappy and frustrated. Evidently they do not clean your room everyday unless you ask them to do it and they reply by asking, "are you sure you want your room cleaned" this happened for 3 days. I ran out of towlet paper because they forgot to bring some 2 of the days and they forgot to bring...

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Thank 508jeanner
Simi Valley, California
Reviewed 9 May 2016

Great accommodations close to everything. I will choose the Embassy Suites by Hilton again for my next vacation. Friendly staff, ample parking, reasonable pricing. I especially enjoyed the made to order omelette breakfasts during my stay.

Review collected in partnership with Embassy Suites Hotels
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Thank 192lynneu
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you so much for your FIVE STAR review!! I am thrilled that you enjoyed your stay with us! Thank you for highlighting the great things about our property including our large parking lot, our FANTASTIC staff and our made to order complimentary breakfast! We look forward to having you stay with us the next time you are in this...

San Clemente, California
Reviewed 8 May 2016

The room was the smallest Embassy Suite room I've ever been in and the not as clean. There was dirt and mud on the window looking out to the mountain and cereal on the floor of our room. Our toilet got clogged and it took two people, two trips, to fix it.

Review collected in partnership with Embassy Suites Hotels
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Thank Amanda I
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Wow! I am so sorry that you experienced that during your stay! I will absolutely be speaking to my housekeeping department as that is unacceptable. We strive to exceed our guest expectations at all times and I am very sorry that we did not do that for you. I don't have a lot of control over the size of the...

Saugus, United States
Reviewed 8 May 2016

This hotel is a wonderful place, the rooms were clean and the beds comfortable. The complimentary breakfast was unbelievable. There was a full breakfast menu, including pancakes, waffles, and omelets made to order. In addition, happy hour was also complimentary, a wonderful surprise. I would recommend Embassy Suites to all.

Review collected in partnership with Embassy Suites Hotels
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Thank Deborah R
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Fantastic! I love reading reviews written by happy guests! I am thrilled that you enjoyed our signature amenities! I am also really excited that you are recommending us to others! I am excited to see all the business that you bring to our property!! Thank you for taking the time to give us five stars! It is greatly appreciated! Ron...

Reviewed 4 May 2016

Over-all, I would use this hotel again if the opportunity came up. The food was very good and the price of it was reasonable. Servers had something to be desired, were slow or the cooks were slow. We had a 45 minute wait between the salad and dinner entrée which was unacceptable.

Review collected in partnership with Embassy Suites Hotels
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Thank lindaap2014
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for your comments. It always means a lot to me when guests take the time to let us know where we can improve. I am disappointed that your dinner wait was that long. This is definitely not policy and I will be speaking to our kitchen staff to make sure that we are staying on top of our...

Scottsdale, Arizona
Reviewed 4 May 2016

Perfect location for Magic Mountain guests. My boyfriend and I enjoyed our stay at Embassy. It's a great quality hotel room setting for the price. The free happy hour was also a nice added treat. We had no issues or concerns. The room was clean and spacious. Would book again.

Review collected in partnership with Embassy Suites Hotels
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Thank 249almag
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you so much for taking the time to write a review of our property! I am very glad that you and your boyfriend enjoyed your time here with us. I love to hear that guests are taking advantage of our amenities such as the evening reception! I am so glad that you were able to enjoy that! We look...

San Diego, California
Reviewed 2 May 2016

We stayed here for a convention and found our hotel suite and meeting rooms to be very nice. The food was also great! The hotel staff were friendly and attentive to our requests. Will definitely come back here again!

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Thank Becky H
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you so much for your review! I am thrilled that you enjoyed your stay! Thank you for highlighting our wonderful staff as they often don't receive as much credit as they deserve for all their hard work. I am so glad that you will be visiting us again! That is ultimately what we strive to accomplish! Thank you for...

El Cajon, California
Reviewed 2 May 2016

Spent the weekend there for a convention. I can't even believe how well they treat the guests! Rooms were clean, free happy hour every night w/appetizers, and a free made to order breakfast (yummy food). The staff was very friendly down to the housekeeping! If I really have to complain about something it would be how small the pool towels...

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Thank denice2016
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

I absolutely love the title of your review as it is what we strive to provide for all of our guests!! Our staff is very passionate about this industry and love to interact with the people staying at our property! I love that your only complaint is about the size of the pool towels! I will definitely take that up...

Sacramento
Reviewed 28 April 2016

After spending the day driving south on Highway 5, I decided to spend the night here and finish the drive in the morning. However, I was as tired the next day. If I weren’t leaving the next day, I would have called the front desk. The room we got had a monoxide or smoke sensor is each of the rooms,...

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Thank John L
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

I do apologize that you were unable to sleep. All of our rooms have a carbon monoxide/smoke detector installed to ensure the safety of our guests during their stay. I do understand how the flashing light (which indicates that the device is working) can be a little annoying, however, it is there for your safety. I apologize that it kept...

Visalia, California
Reviewed 27 April 2016

Very good location and very friendly staff. That being said, the church tonight hours a day for parking… Annoying. We order lunch one day… Sandwiches and salads… Took them almost an hour to have it ready. Rooms were clean, staff was friendly, location convenient.

Review collected in partnership with Embassy Suites Hotels
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Thank DLMLMM
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for taking the time to write your review. I do apologize for the delay in the delivery of your lunch. This is typically not the case at all, as our restaurant staff is usually very prompt about preparing dishes. I will definitely have a discussion with my kitchen staff to ensure that we are staying on top of...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Check in to the Embassy Suites Valencia hotel and you will be in an ideal position to make the most of your time in California's Santa Clarita Valley. Just off Freeway 5, minutes from Six Flags Magic Mountain theme park, and less than 45 minutes from downtown Los Angeles, this all-suite hotel in Valencia, CA offers contemporary comfort and excellent service. ... more   less 

Additional Information about Embassy Suites by Hilton Valencia

Address: 28508 Westinghouse Place, Santa Clarita, CA 91355
Region: United States > California > Santa Clarita
Price Range: $203 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Valencia 3.5*
Number of rooms: 156
Reservation Options:
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Also Known As:
Embassy Suites Valencia Hotel Valencia
Valencia Embassy Suites
Embassy Suites By Hilton Valencia Santa Clarita, California
Hotel Style:
#2 Business Hotel in Santa Clarita
#4 Family Hotel in Santa Clarita
#7 Romantic Hotel in Santa Clarita
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Valencia staff and other travellers.
6 questions
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Bend, Oregon
21 days ago
2 months ago

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Questions? Get answers from Embassy Suites by Hilton Valencia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure what other rooms have to offer. Our suite overlooked Magic Mountain. But! The rain didn't help the view 😕”
 of 5 bubbles beyardoe, 19 Feb 2017 | Read review
“114 is handicapped room. The walls a little thin so we could hear neighbors but it wasn't terrible”
 of 5 bubbles pkimjef, 8 Jan 2017 | Read review
“all rooms have loud HVAC so be aware of that.”
 of 5 bubbles dianey146, 29 Dec 2016 | Read review
“Close to Magic Mountain.”
 of 5 bubbles timsK9162LG, 13 Oct 2016 | Read review
“If you have kids, it's easier to get a room on the first floor.”
 of 5 bubbles missjazeeboo, 1 Sep 2016 | Read review
5 of 5