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Holiday Inn Express Hotel & Suites

787 reviews
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Traveller (55)
Room & Suite (36)
Pool & Beach (6)
Overview
  • Excellent57%
  • Very good34%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“front desk”(100 reviews)
“el camino”(42 reviews)
“san tomas”(15 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
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Reviews (787)Write a Review
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21 - 25 of 775 reviews
Reviewed 28 October 2016

I had very nice stay there. People are very friendly and helpful. Especialy I would like to mention that Monika frow reception was absolutely amazing. You can be sure that she will always great you with a smile. Rooms are spacius and always clean. The...More

Thank Sebastian Ł
Response from Michelle N, Front Office Manager at Holiday Inn Express Hotel & SuitesResponded 29 October 2016

Dear Sebastian Ł., Thank you so much for your review! Monika was delighted to hear your compliments. We're glad we could make your stay more enjoyable and hope to see you again soon. We do apologize for your experience with our breakfast and have informed...More

Reviewed 18 October 2016 via mobile

Room was ready at check in and the staff allowed us to select the "quiet" side of the building. Everything was clean and in good working order. They were out of the double queen rooms so we got a king suite and used the sofa...More

Thank dianewN6556IH
Response from Michelle N, Front Office Manager at Holiday Inn Express Hotel & SuitesResponded 19 October 2016

Dear dianewN6556IH, Thank you so much for taking the time to review! We're very grateful for all your kind words, and always do our best to accommodate our guests when it comes to noise. Thank you as well for mentioning the milk-- we do our...More

Reviewed 15 October 2016 via mobile

The room is clean, has all the things needed. It comes with coffee machine. Breakfast is provided. Not so good in sound proof, we can hear the sound of tv of next room and conversation of people while they were walking on the hallway. Overall...More

Thank jiroho721017
Response from Michelle N, Manager at Holiday Inn Express Hotel & SuitesResponded 18 October 2016

Dear jiroho721017, Thank you for your review! We very much apologize for your experience of hearing your neighbors, as we do our best to manage the sound! We are glad you enjoyed your stay with us regardless, and hope to see you again soon. Best...More

Reviewed 6 October 2016 via mobile

Spent the night for business trip. Room was nice. Typical accommodations for this type of hotel. If you don't like walking outside to get to your room, this location is not for you. You walk outside(in secure area) to get to elevator. Same when you...More

Thank Tom D
Response from Michelle N, Front Office Manager at Holiday Inn Express Hotel & SuitesResponded 8 October 2016

Dear Tom D, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I greatly appreciate you sharing your feedback with us as this will help us to consistently enhance the guest experience. I'm glad...More

Reviewed 3 October 2016 via mobile

Our stay with them was amazing. They upgraded us to the king suite because it was our anniversary. The room was great with a little kitchen. The jacuzzi bath tub was amazing. And the parking was so close to the room. So convenient and easy...More

Thank 28tianam
Response from Michelle N, Manager at Holiday Inn Express Hotel & SuitesResponded 19 October 2016

Hello 28tianam, Thank you for such a beautiful review and for sending others our way! Our whole staff works hard to provide a consistent experience ensuring that our guests are happy. We're glad we were able to accommodate the room upgrade, extended check out time...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 119 - USD 321 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Santa Clara
#4 Family Hotel in Santa Clara
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 119 - USD 321 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Santa Clara
#4 Family Hotel in Santa Clara
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (55)
Room & Suite (36)
Pool & Beach (6)
Dining (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Diane H
25 September 2017|
Answer
Response from Michelle N | Property representative |
Hi, it's 5 miles away.
0
Votes
Roger E
19 April 2015|
AnswerShow all 3 answers
Response from Michelle N | Property representative |
Greetings! We are 4.5 miles away from the Santa Clara Convention Center, so it's about 10 minutes driving. Should you have further questions, feel free to contact us! Linda Luu | Manager on Duty Holiday Inn Express... More
0
Votes
Room Tips
"We were on the 3rd floor."
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"rooms facing the parking lot"
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"Choose other hotel"
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"third floor corner"
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