We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
First, I like it here, I'd come back. The reception from Rachel at the front desk was wonderful and very friendly. Room is fine, though you'd think for a platinum there would be something beyond just a standard room reserved. Concierge lounge was wonderful, our...More
Response from SJCGA-ExecOffice, Executive Assistant at Santa Clara MarriottResponded 1 May 2018
Thank you MusicTraveler2 for sharing your great review with us! We are delighted to have had the chance to have you stay with us and certainly look forward to seeing you again. We're pleased that your overall experience was enjoyable, but disappointed that you had...More
Stayed here one night for business. Two of the floors are Courtyard rooms, and despite paying for a regular Marriott, I was given a Courtyard room. The hallway looked like a motel out of the 1970s, but the room itself was ok. If you imagine...More
Response from TeamMarriott, Resident Manager at Santa Clara MarriottResponded 18 March 2018
Thanks for taking the time to share about our hotel. We are very sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also with maintaining the overall look and feel of...More
I was here in the Silicon Valley for a week long event. The hotel was paid by the organizer.
The first impression into my room after a 16 hour flight from Singaore was their housekeeping was poor in quality. The basin was stained with a...More
Response from TeamMarriott, Resident Manager at Santa Clara MarriottResponded 12 March 2018
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already...More
They are so over priced and rooms are crap. I was given the worst room and Gym is also bad. For what you pay, they are not even two star.
Food is bad. It takes too long to get orders for your room. They do...More
Thank Shary M
Response from TeamMarriott, Resident Manager at Santa Clara MarriottResponded 6 March 2018
Hello Shary M,
Thank you for choosing our hotel for your recent stay. We're sorry you were disappointed in the cost of your stay. Please know we conduct competitive pricing analyses several times throughout the year. Our pricing for rooms is in line with what...More
Hotel was quite okay actually. Just that bathtub didn't drain fast enough forcing me to sit there and wait before I would rinse and wipe soap my feet again.
I got 9th floor facing outside and view was quite good actually.More
Thank Ajay S
Response from TeamMarriott, Resident Manager at Santa Clara MarriottResponded 27 February 2018
Hello Ajay S,
Thank you for taking the time to review our hotel. We are happy to know that you enjoyed the view, however, we sincerely apologize for bathtub not draining properly in your room. We enjoyed having you as our guest and we certainly...More