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Hilton Santa Clara

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1,158 Reviews from our TripAdvisor Community

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Showing 1,098: English reviews
kelowna, Canada
Reviewed 27 October 2015

great beds, great Hotel for the price we paid, if there's a game at Levi stadium then the price is outrageous! Very close to stadium and amusement park but not much else in the area eg; restaurants and bars just lots of businesses, free parking is always good!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Mike P
HiltonSantaClaraTeam, Front Office Manager at Hilton Santa Clara, responded to this review

Dear Mike P, Thank you for the nice review. We are glad that you found our beds cozy and that you had a comfortable trip! Please let us know when you are coming back to town. We always enjoy welcoming guests back. Cheers!

Merced, United States
Reviewed 27 October 2015

I was a little disappointed when the Hotel required to place a $200 hold on a credit card upon my check-in. If the guest states they will not be using the amenities, the hotel should respect that from their guest. If a company is making the reservation for you, the Hotel should inform the company that a $200 credit card...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jessie R
HiltonSantaClaraTeam, Front Office Manager at Hilton Santa Clara, responded to this review

Thank you for taking the time to share your experience with us. We are pleased to hear that, for the most part, you enjoyed your visit. We apologize for the communication issue regarding the incidental authorization. It is not supposed to take you by surprise and we hope you weren't terribly inconvenienced. Please let us know when you will be...

austin, United States
Reviewed 26 October 2015

Marriot next door exceeds your hotel in every aspect for half the price. The bathroom belonged in a motel 8, the room had a funk, the executive lounge was worse than many continental breakfasts. I probably will not be using Hilton again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Steve E
HiltonSantaClaraTeam, Front Office Manager at Hilton Santa Clara, responded to this review

Dear Steve E, I apologize that you found us to be lacking in several. We pride ourselves on exceeding our guest's expectations and we obviously fell short on your visit. If you would like to discuss further please feel free to contact me at pamela.hollister@hiltonsantaclara.com.

Riverside, California
Reviewed 26 October 2015

I had the most wonderful stay at the Hilton Santa Clara. The location is prime... it is within walking distance of Levi Stadium and Great America. There is great food nearby. The staff was super helpful, including giving me directions to local hangouts and were able to give me a late checkout!! I definitely want to stay here again. Thank...

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Helpful?
Thank Michelle P
Sonora, CA, United States
Reviewed 21 October 2015

No microwave in room, which forces you to eat in their one restaurant, or get snacks from a small, very overpriced closet behind the main desk. Handicapped room has good grab bar placement compared to most, but no countertop space. I was told I could use their wheelchair, but then was charged a $75 deposit. No shuttle to convention center.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Pamala F
HiltonSantaClaraTeam, Manager at Hilton Santa Clara, responded to this review

Dear Pamela F, Thank you for taking the time to send us your feedback. We value information we receive from guest, as it helps improve our service. We strive gets things right the first time, and we failed to do so during your visit. We are glad that the grab-bar placement suited your needs. Your suggestion for an in-room counter...

Patterson, United States
Reviewed 16 October 2015

Hilton Santa Clara was always my first choice when I traveled to Silicon Valley for work on a weekly basis. However, in the recent several stays, I found it very uncomfortable when I visited the Executive Lounge (I am a Diamond Member, and always have this privilege), there were kids running around, yelling and screaming while their family members didn't...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Amelia W
HiltonSantaClaraTeam, Front Office Manager at Hilton Santa Clara, responded to this review

Thank you for taking the time to share your feedback with us. I would like to send my sincere apologies regarding your recent stay at The Hilton Santa Clara. Guest satisfaction is our main priority and we failed to meet your expectations during your visit. Our team has acknowledged your feedback and we have begun to take corrective action. I...

Shanghai Region, China
Reviewed 15 October 2015

This hotel is clean, safe and comfortable. I lived on the eighth floor, the concierge Ravi was impressive. She was very nice, friendly and considerate. When I had breakfast and hoped to have a cup of warm milk, however, there had only cold milk. Ravi said she can heat up for me even before I asked for it.

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Helpful?
Thank summer_gf
HiltonSantaClaraTeam, Front Office Manager at Hilton Santa Clara, responded to this review

Thank you for acknowledging Ravi! I will make sure that she sees your review. I look forward to welcoming you back to Hilton Santa Clara soon! Cheers!

Green Bay, Wisconsin
Reviewed 13 October 2015

I had a group of 175 stay the the Hilton for the Packers VS 49ers game. From beginning (planning) to the end (check out) everything was as smooth as can be. There were two people that made our group's and mine exceptionally nice. Lou at the bell stand helped with local sights, using the light rail and assisting me with...

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Thank 69TN70
Colorado Springs
Reviewed 12 October 2015 via mobile

I am a loyal Hilton traveler, and this hotel disappointed me with its inconsistencies. The parking is cramped, the carpet and in room furniture are dingy, and my bed was dreadfully worn and uncomfortable. The entry area is pretty and the lobby and elevator areas are pleasant. I'll try staying elsewhere next time, although it's a shame because this hotel...

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Helpful?
Thank COLadyRoadWarrior
HiltonSantaClaraTeam, Manager at Hilton Santa Clara, responded to this review

Thank you for taking the time to give us your honest feedback. Please accept our sincere apologies on not meeting your expectations. Although you mention that you will not be returning we would love the opportunity to have you back and leave you with a positive lasting impression. We hope to see you soon.

Maryland
Reviewed 9 October 2015

My stay at the your hotel was great up until my last day. Doing my stay I do my best to utilize the resources in my room to the fullest by not getting my room serviced every day. But on the last day while packing I notice on the comforter a stain which look like blood but I could not...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank whereletsgo
HiltonSantaClaraTeam, Front Office Manager at Hilton Santa Clara, responded to this review

Thank you for choosing to stay with us and for taking time to post a review about your stay. We are truly sorry that we did not meet your expectations. If you have a moment please contact me directly at pamela.hollister@hiltonsantaclara.com, to further discuss the situation. Thank you.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
La Fontana
La Fontana
Cuisines: American, Mediterranean, Healthy
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Hilton Santa Clara hotel. This stylish and sophisticated hotel boasts an ideal location adjacent to California's Great America theme park and directly across from the Santa Clara Convention Center. Located just 20 minutes from the San Jose International Airport (SJC),in the heart of Silicon Valley. We are also within a five-minute walk of Levi's Stadium - home of the San Francisco 49ers. Plunge into the sparkling outdoor swimming pool or keep fit in the fitness center, fully equipped with ellipticals, bikes, treadmills and weights. Relax in the whirlpool, or enjoy fresh, rich espresso-style beverages in the hotel coffee bar. Savor California and Mediterranean cuisine in the award-winning La Fontana restaurant. Relax and unwind in a spacious guest room decorated in soft, calm tones and featuring internet access. Please note our parking policy on game/event days at Levi's Stadium. Parking will be limited to one car per registered guest room and in accordance with your check-in and check-out times. Guests checking out the day of a game/event will not be permitted to leave their vehicle on hotel property after the hotel check-out time. Late check-out will not be permitted on game/event days. We appreciate your understanding. ... more   less 

Additional Information about Hilton Santa Clara

Address: 4949 Great America Parkway, Santa Clara, CA 95054
Region: United States > California > Santa Clara
Price Range: $187 - $619 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Santa Clara 4*
Number of rooms: 280
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Priceline, Orbitz and Travelocity so you can book your Hilton Santa Clara reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Santa Clara Hotel Santa Clara
Hilton Hotel Santa Clara
Hotel Style:
#2 Family Hotel in Santa Clara
#2 Romantic Hotel in Santa Clara
#4 Business Hotel in Santa Clara
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Santa Clara staff and other travellers.
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Questions? Get answers from Hilton Santa Clara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No noise problems from 7th floor. Backside offers views of mountains, Levi's Stadium and entry to Great America.”
 of 5 bubbles constancesue57, 8 Jan 2017 | Read review
“Higher the better”
 of 5 bubbles Sfo2syd, 16 Nov 2016 | Read review
“Rooms at the front look on to the main road at the back you get a great view of Levi stadium”
 of 5 bubbles royi895, 2 Nov 2016 | Read review
“Try to get on the 8th floor so you can use the concierge room amenity. Pool is very small and usually full of kids, so we don't use.”
  • Very comfortable bedroom
  • Very nice bathroom
 of 5 bubbles SanFranciscoVoyager, 30 Oct 2016 | Read review
“Stadium view seems to be the desired view”
  • Fridge available all day in Executive Lounge
  • Great America on other side of parking lot
  • Sunrise over Levi's Stadium
  • Actual view of Levi's Stadium without zooming in
  • Levi's Stadium in daylight
  • Levi's Stadium at night
 of 5 bubbles dms11, 8 Oct 2016 | Read review
5 of 5
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