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Embassy Suites by Hilton Santa Ana Orange County Airport

EmbassySuites.comUSD 155*
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GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Embassy Suites by Hilton Santa Ana Orange County Airport
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1,074 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Santa Ana Orange County Airport
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Showing 1,054: English reviews
Las Vegas, United States
Reviewed 23 September 2016

Fair value. More show than anything. I was disappointed in the size of the bathroom which are quite confining. Not necessary that the bathroom be so small in a two room suite. The restaurant is fair at best. Bartender and barmaid were poorly dressed which shows how they feel about being employees of the hote.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Gordon R
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Gordon R, 30 plus years ago smaller bathrooms we the thing -- wish I could change them, but I sure love our big suites and that's where most of a guest's time takes place. Uniforms -- I agree the baseball uniforms have got to go. Staff hates them too... working on it.

California
Reviewed 20 September 2016

Very clean, caring staff, nice bedding and spacious. Great cook to order omlettes. There is a $15 parking fee, but I guess that all the hotels charge for parking in So. CA. I wold definitely stay there again.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank CALFamily4
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Califamily4, Glad you liked us.. we look forward to your return.

castro valey
Reviewed 19 September 2016

Checked in yesterday and found the room totally unacceptable. There were no towels in the bathroom, hairs were all over the bathtub, and most disgusting is the bed, although made up, had hairs and spot of dirt all over. This is definitely not what I expect from an establishment carrying a Hilton brand. Received my invoice and parking was charged...

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Helpful?
Thank inot1966
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

inot1966, From your review I gather you did not end up staying with us. Please contact me if you would so I can better understand what happened and follow up. It sounds like we somehow checked you into a room that had not been cleaned after the last guest departed. My apologies for the inconvenience we caused you.

Drain, Oregon
Reviewed 18 September 2016

Overall our stay was quite nice. Our family loved the great breakfast. However the door to our bathroom was broken so with 6 people going in and out it was quite annoying and frustrated everyone since it was so loud. Also the size of the bathroom was surprisingly small for our room. Every other embassy suites I have ever stayed...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank lgrumbley
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

lgrumbley, Thank you so much for your review. So glad you and your family enjoyed the stay overall. Yes, the bathrooms of our hotel are not as large as those designed today, but we sure have large living rooms and bedrooms that make up for the bathroom that's functional but not big enough for one than one person at a...

Reviewed 18 September 2016 via mobile

I always stay at an Embassy Suites, because they are my favorite hotel. I am usually in this area at Christmas time. I have stayed at this particular Embassy Suites every year for the past 15 years. The staff consistently goes above and beyond to make sure the guests have an absolutely fantastic experience. This includes even the little things,...

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Helpful?
Thank ANNE M
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Anne M, Wow! 10 STARS! I can't wait to tell the staff. Thanks for your loyal patronage and I am so glad you consistently find the team to be so helpful.

Reviewed 15 September 2016 via mobile

Strange odor in various places, dirty old popcorn ceilings, poor lighting, and cheap iron just to name a few of the issues. You must now pay for parking while there are no other options. Instead of being upfront and publishing the actual rates to make price comparisons fair, they "hide" the parking charge. The have this new digital key which...

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Helpful?
Thank Richard B
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Richard B, Thanks for the feedback. Please let me know how or where you made your reservation because we have the parking fee info on all sites and it is park of our reservation protocol to our knowledge. You got me on the popcorn ceilings, I used one of the irons just this morning and it worked great for me......

Hickory, North Carolina
Reviewed 14 September 2016 via mobile

Very disappointed w/ this hotel - enough to leave after the first night of a three night stay. To begin with, the television in the living room would not work for more than half of the channels. I contacted the front desk and they sent engineering to fix it. Once there, he simply turned the tv on, turned to me...

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Helpful?
Thank woods7079
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Woods7079, I apologize for your poor experience. Clearly not having a working TV and toilet is not hitting even the basics. I'm so sorry we inconvenienced you so. We will continue to do all we can to eliminate the issues and be more consistent. Please contact me if I may be of service or help in anyway. I would love...

Reviewed 12 September 2016

Great place to stay if you are going to be in the area of Santa Ana, Costa Mesa, Newport Beach, Good price for holiday weekend. The Breakfast staff are amazing, they greeted you on approach to the Breakfast area. Omelet bar cooks made some outstanding delicious food. Many choices for breakfast. Our room was on city side away from the...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 231lucir
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

231lucir, Thank you for the review and the feedback. Glad you enjoy the rooms and breakfast and I noted we need to remind our team at the desk and restaurant to be more upbeat and attentive. Thanks for being such a loyal guest over the years.

Bakersfield, California
Reviewed 12 September 2016

For once, an Embassy in Orange County was priced comparably with my standard Hampton so I took advantage of it to enjoy the nicer amenities. The pricing might have been a result of some on-going remodeling and upgrading the hotel was going through but, overall, I'm glad I found this place and hope to come back. Pluses of this particular...

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Helpful?
Thank mike-in-bako
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Mike-in-bako, Wow! I couldn't have written a better review myself. And you points for improvement in a few areas are well noted. We have an staff luncheon tomorrow and I'm going to read your kind comments to the team. We celebrate every month and our chef makes a wonderful buffet for the staff. Your review will get a cheer I'm...

United States
Reviewed 6 September 2016

Great place that fit the needs of group travel. Breakfast bar allowed for easy (and early) group needs, and afternoon reception allowed transition from day to evening activities. We enjoyed the in house restaurant that allowed for dining without travel. Complementary shuttle to/from local area venues was a perk!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Carole Y
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Carole Y, Glad your group had a great stay and our various amenities meant all got their day started right, the reception was relaxing and convenient and our restaurant and bar enjoyable. Our sweet spot restaurant is really good and many of our guests eat there more than once during their stay which points to the quality. Plus if you...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Banquet Room
  • Airport Transportation
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A gem among Santa Ana hotels, Embassy Suites by Hilton Santa Ana - Orange County Airport North features comfortable accommodations and a full range of thoughtful amenities. Located two-and-a-half miles from John Wayne/Orange County Airport, this all-suite hotel is located within easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Host a corporate meeting or special event at this Santa Ana hotel, offering more than 8,000 sq. ft. of versatile meeting space for up to 380 guests. Relax while expert event planners take care of the details and enjoy all the support you need for business in the 24-hour business center. Start each morning with a free cooked-to-order breakfast and savor complimentary drinks and snacks at the Evening Reception*. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille. Bathe in this Santa Ana, California hotel's soothing whirlpool or plunge into the heated indoor pool. Re-energize with an invigorating workout in the modern fitness center, get some work done in the fully equipped 24-hour business center, or explore nearby Santa Ana area attractions. *Service of alcohol subject to state and local laws. Must be of legal drinking age. Parking: Self Parking is available to guest at $17.00 per night. Valet Parking is available to guests at $19.00 per night. ... more   less 

Additional Information about Embassy Suites by Hilton Santa Ana Orange County Airport

Address: 1325 E Dyer Rd, Santa Ana, CA 92705-5615
Region: United States > California > Orange County > Santa Ana
Price Range: $199 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Santa Ana Orange County Airport 3*
Number of rooms: 300
Reservation Options:
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Also Known As:
Embassy Suites Santa Ana - Orange County Airport North Hotel Santa Ana
Santa Ana Embassy Suites
Embassy Suites By Hilton Santa Ana Orange County Airport CA
Hotel Style:
#3 Green Hotel in Santa Ana
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Santa Ana Orange County Airport staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Santa Ana Orange County Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the freeway.”
michaelpD6973KN, 16 May 2017 | Read review
“Select rooms away from the freeway and the front of the hotel.”
waclarone, 13 May 2017 | Read review
“Elevators are slow so down low seems better”
ML428, 4 Apr 2017 | Read review
“Ask for a room away from the freeway side.”
MKS2010, 21 Mar 2017 | Read review
“Ask for room away from freeway”
Kittycatmom123, 13 Mar 2017 | Read review
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