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Four Points by Sheraton San Rafael

PricelineUSD 145*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 145*
USD 145*
USD 145*
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Four Points by Sheraton San Rafael
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557 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton San Rafael
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Reviewed 17 April 2014

I recently stayed here for a few days for a business event, and found the hotel to be staffed with friendly, knowledgeable and customer focused staff;the front desk agents superb professional demeanor made a very impressive impact. The rooms were comfortable and clean; and the hotel are surrounded by nearby restaurants . If my travels ever bring me back to...

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Helpful?
Thank John M
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Rafael, responded to this review

Thank you for the kind review. We're pleased to hear that our associates and hotel met your expectations. We look forward to welcoming you back if your travels do indeed bring you back to San Rafael!

Croydon, United Kingdom
Reviewed 11 April 2014

We decided to stay here rather than in San Francisco itself ! What a good move. Less than 20 minutes from the Golden Gate Bridge set in stunning surroundings was this lovely hotel. The staff, rooms, pool, breakfast were all brilliant and to top it all Macys is just over the road? Perfect!

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Helpful?
Thank Joannnnnnnnnna
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Rafael, responded to this review

Thank you for sharing your comments! We're glad you enjoyed your stay and our amenities. We will be renovating later this year and hope you will come back to see our new look! Cheers!

Carmel, California
Reviewed 11 April 2014

This is the second closest higher end hotel to the Infineon Raceway. The closest was booked, so we ended up here. I like this chain anyway, so we didn't mind. This hotel needs a face lift here and there, but all together is a nice one. Room was a normal sized one, with a smaller than normal bathroom. For some...

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Helpful?
Thank SusieFD
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for sharing your comments with our team. We do review every survey that we receive. Comments are shared with ownership and capital improvements have been planned. We will spend the remainder of 2014 making improvements to our hotel to enhance the experience for all of our guests.

Lansing, Michigan
Reviewed 18 March 2014

We used this property as base for commuting into San Francisco for a week while visiting our daughter. It is a nice 35 minute drive (outside of rush hours) to the central City. Public areas and rooms are nice but HVAC system could use some upgrading. Platinum members get free breakfast and sometimes free bottled water in the room daily....

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Helpful?
Thank Dancisak
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Rafael, responded to this review

Thank you for sharing your comments about your recent stay with us. We are happy to hear our hotel met your expectations and that our location was convenient for you to visit your daughter. At Four Points, all guests receive free bottled water in their room. We apologize if your water bottles were not replenished daily. We will be sharing...

Barrie, Canada
Reviewed 15 March 2014

We stayed here because we are SPG members and were looking for a "homebase" to tour wine country. Though I would've preferred to stay right in Napa, unfortunately, due to availability we had to look out side of the Napa area. This hotel ended up being the perfect location! From this hotel we were able to drive and tour all...

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Helpful?
Thank Christianne D
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for sharing your experience on Trip Advisor. We are glad to be of service centrally located in Marin County. Our team is happy to hear that your trip was a success. We hope to see you again in the future.

Seguin, Texas
Reviewed 14 March 2014 via mobile

Rooms are comfortable and generously sized. Staff are helpful and polite. There are many restaurants in nearby San Rafael, and the hotel is easily reached from the freeway. The breakfast buffet is not fancy but has sufficient variety. Would stay again.

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Helpful?
Thank kpcnsk
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for taking the time to review our hotel. We are very proud to be in such a wonderful location. We take our breakfast service and offerings seriously. Our Chef is always striving to be the best. I hope you will visit us again and enjoy the morning break fast buffet again.

Golden Beach, FL
Reviewed 22 February 2014

We stayed here because it was close to friends, and in many ways the hotel was a typical Four Points, but two aspects deserve mention--one positive and one negative. On the downside, the hotel has a poor excuse for a fitness center: a room barely big enough to house a recumbant cycle, a treadmill, and a yoga mat. On the...

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Helpful?
Thank james08022
Nikki_Por, Guest Relations Manager at Four Points by Sheraton San Rafael, responded to this review

Thank your your recent review. We are pleased to hear that you enjoyed your stay with us, and that you were able to join our team for a Best Brews™ evening reception, featuring craft beers and appetizers. We love getting to connect with our guests during their stay, and look forward to connecting again on a future trip!

Reviewed 19 February 2014

Excellent service, and very accommodating staff. When checking in you get to spin a wheel for potential extra Starwood Points, nice touch. Dinner at the bar was very reasonable with a very nice wine list selection.

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Helpful?
1Thank Bart709
Nikki_Por, Guest Relations Manager at Four Points by Sheraton San Rafael, responded to this review

We appreciate your time in leaving us a review. We are pleased to hear that you enjoyed your stay, and our staff was able to make you feel at home. We look forward to welcoming you back on your next trip to San Rafael.

Tampa, Florida
Reviewed 4 February 2014

Redeemed a free night from AMEX SPG, and greeted fine at the front desk. However when we arrived at the room, the TV is still on, the bed is not made up, and there is a hair dryer still in the bathroom. Turn out they gave us a room that still occupied! This is the first time we are given...

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Helpful?
1Thank vai4280
Nikki_Por, Guest Relations Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for leaving us a review about your stay. We are sorry to hear about your check-in experience and that you were not satisfied with your stay. We will be reaching out directly this week. You may also contact me anytime: Paula pcarrasquillo@fourpointssanrafael.com

San Jose, California
Reviewed 27 January 2014

My boyfriend and I stayed at the Four Points San Rafael for one night. We picked the hotel since we were headed to Point Reyes the next day and this was the closest Starwood property to that area. We arrived in the late evening so the check-in process was really fast. At the front desk, there was a spin wheel...

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Helpful?
Thank LC411
Nikki_Por, Guest Relations Manager at Four Points by Sheraton San Rafael, responded to this review

Thank you for leaving a review about your recent stay. We are happy to hear that you enjoyed your time with us and took advantage of our many free amenities. We hope you enjoyed your trip to Point Reyes and we look forward to welcoming you back on your next visit to San Rafael.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton San Rafael is just north of the Golden Gate Bridge and centrally located in the scenic north coast and renowned hills of Marin County. Close to Sonoma, and Napa wine country. ... more   less 

Additional Information about Four Points by Sheraton San Rafael

Address: 1010 Northgate Dr, San Rafael, CA 94903-2502
Region: United States > California > Marin County > San Rafael
Price Range: $173 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton San Rafael 3.5*
Number of rooms: 234
Reservation Options:
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Also Known As:
4 Points By Sheraton San Rafael
Four Points By Sheraton San Rafael Hotel San Rafael
Sheraton San Rafael
Four Points San Rafael
San Rafael Sheraton
San Rafael Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton San Rafael staff and other travellers.
2 questions
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Chicago, Illinois
Pisces2 California
Helpful answer
1
Vote
Not as helpful

Thank you for reaching out to us. We do have handicap accessible rooms and some of them have roll in showers. All of our handicap rooms have comfort bars by the toilet and shower area. Should you have any other questions please let us know. We hope to see you soon.

Pat

1 month ago
Folsom, California
Ed Y Pacifica, California Reviewed this property
Helpful answer
0
Votes
Not as helpful

Unfortunately no, I travel with pets so I feel your pain. Someday the hotel industry will get it.

over a year ago

See all questions (2)

Questions? Get answers from Four Points by Sheraton San Rafael staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors away from the freeway are best”
S9779FKwilliamm, 3 Apr 2017 | Read review
“Try to get a room overlooking the pool”
Kathryn150, 2 Mar 2017 | Read review
“Ask for a room away from the highway as it can be really noisy.”
jeffgR8902KY, 2 Mar 2017 | Read review
“Ask for a private patio. Determine if you want to be near the pool (ie, noise).”
teresafG6671HD, 24 Jan 2017 | Read review
“Check in early, request a non-freeway facing room”
byronj990, 30 Dec 2016 | Read review
5 of 5
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USD 145* /night
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Prices are for 1 room, 2 adults
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