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Extended Stay America - San Rafael - Francisco Blvd East

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Extended Stay America - San Rafael - Francisco Blvd East
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142 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - San Rafael - Francisco Blvd East
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Showing 136: English reviews
Atlanta, Georgia
Reviewed 1 October 2015

I agree with the other reviewer about the mattresses, very, very noisy when anyone moves at night. The worst thing though is the fire alarms. I had been there for just the first 9 days out of a month long trip and the fire alarm went off three times. The first time, it was apparently someone cooking, which I can...

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1Thank E S
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments about our staff; however, I sincerely apologize that you did not have a comfortable stay. In response to your feedback, we will be conducting an inspection to make sure all of our alarms are working properly. I really appreciate you...

Los Angeles, California
Reviewed 30 August 2015

Nice big and clean rooms great Just stayed one night every time I go. Friendly people, nice areas. Dominican University is close to the hotel convenient for me and my family is nice to count with hotel like exteded stay america. Love it

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Thank Diana C
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the...

Richmond, Virginia
Reviewed 23 August 2015 via mobile

The mattress is on heavy duty cardboard, not wood or a box sprig but squeaky cardboard. The fire alarm went off for ten minutes at 11 pm, which I understand is out of hotel staff control but was very annoying. I only give it 2 because It's a little pricey for what you get. Indoor pool was nice very small...

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Thank Allie T
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to...

San Francisco, California
Reviewed 15 August 2015

The property is well maintained and the rooms are very clean. The location is very centrally located and close to all that Marin County has to offer. What makes this hotel very special is the manager. He is always very cheerful and very friendly to the guests, their pet and everyone who work under him. He truly cares about the...

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Thank Ann A
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Your feedback is extremely valuable to us and we are delighted to receive such positive comments. I’m so glad that we were able to accommodate your needs with excellent customer service and a comfortable room. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

St Andrews, United Kingdom
Reviewed 9 August 2015

When I arrived I thought oh no. It does not have the most inviting of entrances but the rooms are great. Just stayed one night but very nice and peaceful. Good aircon and quite comfortable. No real restaurants nearby but a couple of miles away there are lots in San Rafael. No parking fees and worth a stop off on...

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Thank Doug G
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time from your busy day to tell us about your experience during your recent visit to our hotel. Your feedback is extremely valuable to us and we are delighted to receive such positive comments. We are also pleased to hear that we provided you with excellent service. Once more, thank you for posting your review....

Reviewed 28 July 2015

Paid for daily housekeeping during a three day stay. When my room was not cleaned after the first day, I spoke to the desk (Debbie) and was told it's only done for long term stays on a weekly basis. My check out receipt shows otherwise. The staff needs to get its act together. Nothing in the business center was operable.

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4Thank Bob G
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize for the housekeeping issues you experienced. The situation you described was an oversight on our part, and we will work to make sure we improve our front desk communication moving forward. I really appreciate you bringing this to our attention. To discuss further, or if you...

San Rafael, Argentina
Reviewed 27 July 2015

I’m currently on assignment at Marin General Hospital As a traveling Laboratory Technician I’ve always looked for the very best living accommodations possible, Extended Stay America San Rafael has gone above and beyond what was expected, Luis one of the many front desk clerks have shown a high standard of professionalism during my stay, not only have I always been...

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Thank La'Blanc G
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you so much for posting a review of our property. I am thrilled we were able to provide you with a home away from home experience! I truly appreciate your kind comments regarding our friendly and accommodating staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

San Rafael, California
Reviewed 23 July 2015

Very clean remodeled room with everything needed to make a homemade meal. Overall the facility is clean and a safe place to stay. In addition, the staff are very good, knowledgeable and very friendly. I enjoy my stay here.

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Thank koutsoukos_antonis
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time from your busy day to tell us about your experience during your visit to our hotel. Your feedback is extremely valuable to us and we are delighted to receive such positive comments. We are also pleased that we met our optimum goal of providing excellent service. Your feedback is extremely important to us and...

Windber, Pennsylvania
Reviewed 16 July 2015

Stayed there as a family with two kids. The kitchen is good to cook while you are tired of eating out. The stuffs are friendly and helpful. Near Target, easy to shop something kids need and you forgot to pack. Walk to a Bay trail (there is a Bay view from your room also). Great experience staying there.

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Helpful?
Thank Haley L
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m so pleased to hear that we were able to accommodate your needs with our fully equipped kitchens and our convenient location. I truly appreciate your kind comments regarding our friendly and accommodating staff. Once more, thank you for posting your review. We look...

Reno, Nevada
Reviewed 8 July 2015

The beds were hard and squeeked like crazy, the bathroom sink was clogged and wouldn't drain. We had a suite and there were no utensils, we had to ask for everything, even a coffee pot. The grounds were filthy with cigarette butts everywhere. The continental breakfast consisted of granola bars and instant oatmeal in pouches. Our fee over the 4th...

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2Thank SamReno2015
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to tell us about your experience during your recent visit to Extended Stay America San Rafael. Your feedback is extremely valuable to us. We are very disappointed to hear that we did not meet your expectations. We will definitely review the information you have given us and we will be conducting a full investigation,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - San Rafael - Francisco Blvd East

Address: 1775 Francisco Blvd E, San Rafael, CA 94901-5589 (Formerly Extended Deluxe San)
Region: United States > California > Marin County > San Rafael
Price Range: $170 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Rafael - Francisco Blvd East 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Extended Stay Deluxe San Rafael Hotel San Rafael
Extended Stay San Rafael
San Rafael Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - San Rafael - Francisco Blvd East staff and other travellers.
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over a year ago

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Questions? Get answers from Extended Stay America - San Rafael - Francisco Blvd East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If noise is a problem, don't get a room on the front side across from freeway.”
  • no soap tray on vanity. Homemade dish out of wrapper.
  • Pealing caulk on shower floor.
  • soap tray on shower floor.
  • moth-eaten drapes?
 of 5 bubbles Timeseeker, 24 Aug 2016 | Read review
“Ask to check bed before being assigned the room.”
 of 5 bubbles , 11 Jul 2016 | Read review
“Rooms in back of the property where we stayed are nice and quiet.”
 of 5 bubbles plee1003, 26 Jun 2016 | Read review
“Corner room was very quiet.”
 of 5 bubbles violam797, 25 May 2016 | Read review
“Rooms are quiet,corner suits are large and no noise.”
 of 5 bubbles chombomathias, 25 May 2016 | Read review
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