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Extended Stay America - San Rafael - Francisco Blvd East

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Extended Stay America - San Rafael - Francisco Blvd East
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151 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - San Rafael - Francisco Blvd East
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Showing 145: English reviews
Moreno Valley, California
Reviewed 26 May 2016

The room was clean, the breakfast was a bit misleading, the parking was sufficient however, the customer service was excellent. We checked in late and we were warmly greeted; at checkout there was a completely different team who were equally as good. V.M. Murray

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Helpful?
Thank Viola M
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office. Still, I am glad to read that you had a wonderful stay overall and enjoyed our exceptional customer service!...

Diani Beach, Kenya
Reviewed 25 May 2016

Services were well from how we were welcomed and taken round the hotel. Rooms were well arranged and smart.full of air conditioner,glowing lights and well spread beds.Where its located in a very conducive environment and cool. We enjoyed the well prepared dishes hot and sweet delicious European foods,,juice and water to drink.

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Helpful?
Thank chombomathias
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Issaquah, Washington
Reviewed 23 May 2016 via mobile

Stayed here for 2 nights. Found the room to be updated and clean and felt newer. Loved the pool as it was covered but still outside. The hot tub was small and they never had towels out. Those are the only two complaints. Wish they had a small store to by snacks and drinks at since bothering was closely. But...

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Helpful?
Thank worldtravelers_ja
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to write a review of your experience with us. I'm glad that you had a pleasant stay overall and enjoyed our fully equipped kitchens! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Reviewed 19 May 2016

We needed good value accommodation that would give us a place to stay while we helped our sons move out of their dorms at UC Berkeley and also be well located for sightseeing afterward. This hotel proved to be ideal for our needs, with excellent service, clean rooms with a kitchenette, a cardio room to help us keep in shape,...

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Helpful?
Thank lifecoach99
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you so much for sharing your experience with us. I’m thrilled that we were able to accommodate your needs with a fantastic stay and exceptional customer service! It’s great to read that you enjoyed our wonderful location, comfortable accommodations, and all of the convenient amenities our hotel has to offer. The staff and I would like to thank you...

Inglewood, California
Reviewed 19 May 2016

OMG, this hotel is awesome, it's located right off the freeway. The staff was very courteous and very accurate, when it came to checking in, with our reservations. We had continental breakfast at the front desk each morning. They explained to us that if we needed any thing, once we checked into the room, just call the front desk and...

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2Thank Flopo66
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for your awesome review of our property. It's great to hear that you had a wonderful stay with us. I truly appreciate your fantastic comments regarding our exceptional customer service and will be sure to share your feedback with the entire team! The staff and I would like to thank you again for posting your review. We look...

Playa del Carmen, Mexico
Reviewed 8 May 2016 via mobile

We stayed here for one night and had a great experience. The room was spacious and clean and the beds were very comfortable. Best of all was the service. Dominique at the front desk was fantastic! She went above and beyond to accommodate our needs. We would definitely return.

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Helpful?
Thank Nadine D
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for posting a review of our property. I'm so pleased to hear that you enjoyed our comfortable accommodations as well as our exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

San Francisco, California
Reviewed 29 April 2016

Great customer service, attentive, engaging management. Rooms are large and comfortable. Safe and secure property. Great amenities such as indoor pool, BBQ grill, gym, coffee/light breakfast and laundry room (coin operated) available.

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Thank 219sf
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for posting such a wonderful review. I am glad to read that you were pleased with our exceptional customer service and convenient amenities! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Eureka, California
Reviewed 25 April 2016 via mobile

We stayed one night and we were all very impressed with the room and hotel. The staff was very nice and friendly. The hotel and rooms were very clean and spacious. The only downfalls were there was no ice machine. You had to make your own, which takes time when your trying to unwind and make a cocktail.I thought the...

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Thank Michele C
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the parking issue you experienced. We are sorry for this issue, but are glad to read that you had a positive stay overall. I truly appreciate your comments regarding our comfortable accommodations and professional customer service. Thank...

Reviewed 16 March 2016

For the price its not a bad hotel. It is clean, but they won't do housekeeping everyday. We went for a weekend. So you do your own bed and they won't give you clean towels everyday, you keep the same towels all weekend. Breakfast was included, but it consists of muffins, coffee, apples, oranges and some granola bars. It was...

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Helpful?
Thank angels66
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that we failed to communicate our housekeeping services. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Additionally, you can always exchange your linens...

incline village, nv
Reviewed 1 March 2016

Very welcoming and superior, friendly customer service - at a geographic location that might not seem intuitively convenient. Spacious, with a kitchenette, and a nice sitting area. Despite being close to the freeway (and the only pet friendly room left faced the freeway), we had a quiet night's rest ... even when we looked out the window and were surprised...

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Helpful?
Thank Matthew P
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that we were to accommodate your needs with our pet-friendly policy and comfortable rooms. I’m so proud of our staff for providing you with exceptional customer service! Thank you again for your kind words. The staff and I would love to provide you with another comfortable...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - San Rafael - Francisco Blvd East

Address: 1775 Francisco Blvd E, San Rafael, CA 94901-5589 (Formerly Extended Deluxe San)
Region: United States > California > Marin County > San Rafael
Price Range: $150 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Rafael - Francisco Blvd East 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Extended Stay Deluxe San Rafael Hotel San Rafael
Extended Stay San Rafael
San Rafael Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - San Rafael - Francisco Blvd East staff and other travellers.
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Questions? Get answers from Extended Stay America - San Rafael - Francisco Blvd East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor probably safer, room on back side of hotel probably quieter.”
 of 5 bubbles 987dinad, 26 Jan 2017 | Read review
“Rooms with sunny side view perfect”
 of 5 bubbles robbyflournoy, 22 Dec 2016 | Read review
“If noise is a problem, don't get a room on the front side across from freeway.”
  • moth-eaten drapes?
  • soap tray on shower floor.
  • Pealing caulk on shower floor.
  • no soap tray on vanity. Homemade dish out of wrapper.
 of 5 bubbles Timeseeker, 24 Aug 2016 | Read review
“Ask to check bed before being assigned the room.”
 of 5 bubbles , 11 Jul 2016 | Read review
“Rooms in back of the property where we stayed are nice and quiet.”
 of 5 bubbles plee1003, 26 Jun 2016 | Read review
5 of 5