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Extended Stay America - San Rafael - Francisco Blvd East

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Extended Stay America - San Rafael - Francisco Blvd East
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155 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - San Rafael - Francisco Blvd East
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Showing 148: English reviews
Reviewed 12 December 2016 via mobile

The front desk clerk name mika was so helpful she made me feel at home as soon as we walk in she made us feel like we were rite at home they need a 100 star ☺☺😀😀😀😀😀😄 so if need to book a room in the area thats the place friendly people even for your pets so again thanks for...

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Helpful?
Thank carla0081977
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. Your comments regarding the great impression and service you received from our staff is satisfying to read. I am glad to see you and your family were well accommodated at our hotel. Thank you for choosing Extended Stay Hotels. We hope to see...

San Rafael, California
Reviewed 12 December 2016

Debbie the manager is great, but ESPECIALLY the new girl, Shamika! Lover her. So humble, so kind, so calm. I was actually standing there when she was on the phone, helping customers while on the computer, and 3 or 4 people waiting. She kept her composure and I was impressed.

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Helpful?
Thank jodialexander02
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to share your experience. It is good to know our staff provided you with excellent customer service. Our staff will be informed on the great job. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Hillsboro, Oregon
Reviewed 27 October 2016

To me a hotel is only good as its staff. This hotel has a fantastic staff. Always friendly and helpful. Logan was one of the nicest front desk clerks we have come across. We travel a lot for work and stay in hotels regularly. I will definitely remember how accommodating all the staff was. But more important no matter what...

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1Thank pammyhiggins
Washington DC, District of Columbia
Reviewed 19 September 2016

The Extended Stay in San Rafael is a basic place (like most hotels in the chain). It's convenient to both the 101 and 580 highways and the rooms are large. It's adequate but the reason to choose it is the price not the charm. The staff, however, was great. A shout-out to Logan who manages the late night shift with...

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Helpful?
Thank hikingadventure
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for posting such an awesome review. We appreciate your positive review about our front desk, Logan. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

New York City, New York
Reviewed 6 September 2016

Needed to stay there for a bit before finding a place to live and regret that a lot. Money is wasted. Rooms are equipped for extended stay but very bare minimum. Bed is uncomfortable and pillows are horrible, I had to buy new ones after getting a splitting headache slipping one night on those pillows. Windows do not open thus...

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2Thank elfein
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for providing us with details about your stay. We apologize that you had to go an buy your own pillows and the uncleanliness issues you encountered. To prevent this from happening again, our team is going to make sure all rooms are ready and guest are informed of housekeeping services and dishes are at the front desk. Your...

Arizona
Reviewed 25 August 2016

I have traveled a lot and stayed at more hotels than I can count, from the very best to the worst, money can buy. Not sure how to describe this one or even where to start. Let's start with the positives first. For the most part, the staff was somewhat friendly and helpful. The room was relatively clean and spacious....

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3Thank Timeseeker
Green Bay, Wisconsin
Reviewed 12 August 2016 via mobile

Hotel was nice. Here are things you need to know. We stayed here because they had a pool, hot tub, wifi and free parking. We r a family with younger kids. Didn't mind that we were not staying in the crazy city was a nice drive for the most and got to travel over the golden gate every time we...

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1Thank AmyGB123
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the grab-and-go breakfast was not good. To ensure that a situation like yours doesn't happen again, my team is going to let guests know, we have dishes at the desk. Thank you very...

Reviewed 1 August 2016 via mobile

We needed a place to stay under $1k and this was it. Things book up fast in summer time I guess. The room is good. Beds were okay. The one gripe I have is the bath tub drain was slow. That bugs the crap out of me standing in water when you shower. Quiet room other wise.

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Helpful?
Thank Scissorkickers
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed that you had an issue during your stay. Please accept my apology. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would like to discuss this further, please do not hesitate to contact...

Banning, California
Reviewed 21 July 2016

I travel six to seven days a week so when I splurge on rate for a suite with a kitchen I have a little bit larger expectation. This hotel is over $200 a night for nothing more than a regular hotel with a kitchenette with absolutely NOTHING in the kitchen.. You have to go and ask for everything and then...

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Helpful?
Thank Royston S
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for providing us with details about your stay. Please know that we are sincerely sorry that your stay was not what you expected it to be. To make sure this doesn't happen again, I am making sure all desk clerks bring dishes to guest, as we clean them at front desk for them to be fresh for you...

Maui, Hawaii
Reviewed 11 July 2016

We were meeting family the next day in Stinson Beach, but wanted to be there early due to expected heavy traffic in the morning. The check-in clerk informed us that we just needed to call the front desk if we needed anything for the kitchen. When we got to our room we found the kitchen totally devoid. There was a...

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Helpful?
Thank Victor L
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to write a review of your stay. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would like to discuss this further, please do not hesitate to contact me at Srf @extendedstay.com. We hope that you will give us the opportunity to provide you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast included
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - San Rafael - Francisco Blvd East

Address: 1775 Francisco Blvd E, San Rafael, CA 94901-5589 (Formerly Extended Deluxe San)
Region: United States > California > Marin County > San Rafael
Price Range: $192 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Rafael - Francisco Blvd East 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Extended Stay Deluxe San Rafael Hotel San Rafael
Extended Stay San Rafael
San Rafael Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - San Rafael - Francisco Blvd East staff and other travellers.
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Questions? Get answers from Extended Stay America - San Rafael - Francisco Blvd East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor probably safer, room on back side of hotel probably quieter.”
987dinad, 26 Jan 2017 | Read review
“Rooms with sunny side view perfect”
robbyflournoy, 22 Dec 2016 | Read review
“If noise is a problem, don't get a room on the front side across from freeway.”
  • moth-eaten drapes?
  • soap tray on shower floor.
  • Pealing caulk on shower floor.
  • no soap tray on vanity. Homemade dish out of wrapper.
Timeseeker, 24 Aug 2016 | Read review
“Ask to check bed before being assigned the room.”
, 11 Jul 2016 | Read review
“Rooms in back of the property where we stayed are nice and quiet.”
plee1003, 26 Jun 2016 | Read review
5 of 5