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All reviewsfront deskhome away from homeindoor poolevery monthrooms are cleanlive herenice place to staythe king size bedlarge roomenjoyed my staydebbiekitchenetteloganesapetsdouglasappliances
Our stay was good. Staff was friendly and quick to check us in. The place was clean. Price was good. The room felt big. The bed was great. We had the king size bed. I would definitely stay here again. We checked in on a...More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank fresnogt
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 17 January 2018
Thanks for being our guest at Extended Stay America. We are delighted to read you were impressed with your well-appointed room and that you found us to be a good value. It was a pleasure hosting you, and we look forward to seeing you again...More
Hotel is average breakfast is just coffee and snacks so don't expect a real breakfast tv was outdated and they have like 4 channels staff not very friendly there is no house keeping overall was just an average experienceMore
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank 46herbertd
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 4 January 2018
Herbert, thank you for evaluating your stay with us. Please accept our apology, and our assurance we are working to address the concerns you outlined. Although this is not a usual occurrence for us, we do apologize for the inconvenience you had. Our goal is...More
Good spot to cross into SF for medical treatment. Had to extend our stay a couple of times. Staff was gracious and supportive. The room a bit worn but having a kitchen and full fridge was nice. Towels a bit small but easy to get...More
Thank Rhonda L
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 30 December 2017
Rhonda, thank you for making Extended Stay America your home away from home. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. It was a pleasure hosting you and your...More
Average room where the short-cuts and cost savings are obvious. No closet doors, no liquid soaps or shampoo. Shower only; no tub. Has kitchenette, but no kitchen utensils/supplies. No coffee maker. Had to call for glasses and got a switchboard located somewhere off property that...More
Thank Bob G
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 25 December 2017
Bob, we appreciate you choosing our hotel. Please accept our apology for your unpleasant experience as that is not the service level that we aim to provide. We have discussed your comments with our team, and we will be making changes to better serve our...More
Good service. The interior is clean as well as the exterior. I would recommend to anyone in the San Rafael area. It’s next to the freeway and industrial area so for business purposes it’s a good place to stay.More
Thank BrianLabio
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 25 December 2017
Thank you for the fantastic review of your stay at Extended Stay America. We are thrilled to know you were 100% satisfied with your accommodations and our service! Thanks again for recommending us to future guests. We look forward to hosting you again soon.
Sincerely,...More