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See all 8 hotels in San Rafael

Extended Stay America - San Rafael - Francisco Blvd East

176 reviews
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Traveller (27)
Room & Suite (17)
Dining (3)
Overview
  • Excellent39%
  • Very good24%
  • Average19%
  • Poor12%
  • Terrible6%
Travellers talk about
“front desk”(34 reviews)
“full kitchen”(8 reviews)
“indoor pool”(6 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Fitness centre
Kitchenette
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - San Rafael - Francisco Blvd East
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Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (176)Write a Review
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10
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64
41
31
22
10
Show reviews that mention
All reviewsfront deskfull kitchenindoor poolevery monthrooms are cleanlive herenice place to stayenjoyed my stayquiet roomgolden gatedebbiekitchenetteloganpetsfreewayappliancessilverware
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1 - 5 of 168 reviews
Reviewed 3 days ago

Our stay was good. Staff was friendly and quick to check us in. The place was clean. Price was good. The room felt big. The bed was great. We had the king size bed. I would definitely stay here again. We checked in on a...More

Review collected in partnership with Extended Stay
Thank fresnogt
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 2 days ago

Thanks for being our guest at Extended Stay America. We are delighted to read you were impressed with your well-appointed room and that you found us to be a good value. It was a pleasure hosting you, and we look forward to seeing you again...More

Hotel's Favourite
Reviewed 24 July 2017

Other than the rude check-in staff member, Logan, my stay was excellent. She never asked questions or gave hotel policies. I was not informed during check-in that the full amount of my stay was charged at check-in. When I called down for supplies, ie. soap,...More

Review collected in partnership with Extended Stay
2  Thank Florence P
Response from 00esa, General Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 25 July 2017

Florence, first of all, we apologize for the behavior of our associate, and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble...More

Reviewed 2 weeks ago

Hotel is average breakfast is just coffee and snacks so don't expect a real breakfast tv was outdated and they have like 4 channels staff not very friendly there is no house keeping overall was just an average experienceMore

Review collected in partnership with Extended Stay
Thank 46herbertd
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 2 weeks ago

Herbert, thank you for evaluating your stay with us. Please accept our apology, and our assurance we are working to address the concerns you outlined. Although this is not a usual occurrence for us, we do apologize for the inconvenience you had. Our goal is...More

Reviewed 3 weeks ago via mobile

Good spot to cross into SF for medical treatment. Had to extend our stay a couple of times. Staff was gracious and supportive. The room a bit worn but having a kitchen and full fridge was nice. Towels a bit small but easy to get...More

Thank Rhonda L
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 2 weeks ago

Rhonda, thank you for making Extended Stay America your home away from home. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. It was a pleasure hosting you and your...More

Reviewed 3 weeks ago

Average room where the short-cuts and cost savings are obvious. No closet doors, no liquid soaps or shampoo. Shower only; no tub. Has kitchenette, but no kitchen utensils/supplies. No coffee maker. Had to call for glasses and got a switchboard located somewhere off property that...More

Thank Bob G
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 3 weeks ago

Bob, we appreciate you choosing our hotel. Please accept our apology for your unpleasant experience as that is not the service level that we aim to provide. We have discussed your comments with our team, and we will be making changes to better serve our...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Self-Serve Laundry
Breakfast included
Laundry Service
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 121 - USD 203 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
USD 121 - USD 203 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Add Photo Photos
Traveller (27)
Room & Suite (17)
Dining (3)
Pool & Beach (3)
Hotel & Grounds (24)
Bathroom (4)
Business Centre & Event Rooms (2)
Questions & Answers
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BorderCollie04
10 May 2017|
AnswerShow all 3 answers
Response from Maria L | Reviewed this property |
no
0
Votes
Google Translation
landonp842
12 December 2016|
Answer
Response from Timeseeker | Reviewed this property |
I really can't answer that, but based on the fact that they offer bare basics for what little they do offer, I wouldn't count on it.
0
Votes
Lisa R
8 March 2015|
AnswerShow all 3 answers
Response from Anastasia G | Reviewed this property |
ann was complete on breakfast items coffee and tea aavailable also, more than enough to get your day started
0
Votes
Room Tips
""Free" breakfast is only continental."
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"Go somewhere else"
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"Check room to make sure it's clean before you unpack"
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"Choose another hotel"
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