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I was looking for reasonably-priced accommodations while visiting San Francisco, since the area is so expensive to begin with. I had an upstairs room with inside entrance, though I believe the first -floor rooms have outside entrances. A decent-enough hotel for a "moderate" price, at...More
Thank Gary B
Response from Los Prados H, Manager at Los Prados HotelResponded 10 October 2017
Thank you for your review and visit. We hope you will visit us again on your next stay in the area.
We stayed here recently passing through Northern California. My husband found the so called hotel I usually do the booking but this time gave the reins to him. Based on hotels.com it looked beautiful and clean. Well besides it being so very very run down...More
Thank Bridget T
Response from Los Prados H, Manager at Los Prados HotelResponded 19 August 2017
We are very sorry to hear about your experience. We take this feedback very seriously and will look into it immediately and discuss with the front desk personnel as well as the housekeeping department.
We do truly apologize for not meeting your expectations.
In short, this place is terrible. Awful, actually. As has been noted in other reviews, the place is very run down and smells really bad. Reminds me of a youth hostel I stayed in while in Romania a few years ago in that you wanted...More
Response from Los Prados H, Manager at Los Prados HotelResponded 1 July 2017
We first want to apologize for not meeting your expectations. We take this feedback seriously and will do our best to correct the situation. We hope that you give us another opportunity in the future.
This was the complimentary hotel stay given to us by Philippine Airlines when my flight was cancelled so I just stayed 1 night.
The carpet and the sheets had this old, musky scent. The air-conditioning was noisy. There was a huge mirror beside the bed...More
Response from Los Prados H, Manager at Los Prados HotelResponded 15 June 2017
Thank you for taking the time to send us your feedback. We are very sorry for this experience. We take your comments very seriously and will look into improving. We hope that you will give us another opportunity to exceed your expectations on your next...More
What a dump. If I was going to be there for more than one night, I would have left after one night. The shower barely had a trickle of water. 1985 called, they want their rooms back. Walls thin as paper. The noise was unbearable....More
Response from Los Prados H, Manager at Los Prados HotelResponded 24 May 2017
Thank you for taking the time to let us know about your experience. We sincerely regret that we were unable to exceed your expectations. We take your feedback very seriously and will look into your concerns to make sure to address them. We hope you...More