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Hilton Garden Inn San Mateo

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Traveller (56)
Room & Suite (125)
Dining (22)
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Overview
  • Excellent55%
  • Very good31%
  • Average9%
  • Poor3%
  • Terrible2%
Travellers talk about
“home depot”(17 reviews)
“great hotel”(33 reviews)
“red robin”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn San Mateo
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn San Mateo
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
7 Jun.8 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (646)
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617 results
Traveller rating
322
193
62
25
15
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LanguageEnglish
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322
193
62
25
15
Show reviews that mention
All reviewshome depotgreat hotelred robinfoster cityshopping and restaurantsbusiness tripwithin walking distancefitness centerbusiness centerlobby areastayed one nightbusiness travelerrooms are nicesfo airportdefinitely stay here againsilicon valleyfree parking
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1 - 5 of 617 reviews
Reviewed 3 weeks ago

The hotel is in a great location and they provide wonderful service. However themattresses need to be updated. They are air mattresses that need to be updated. My back hurt me every morning. I’m not sure if I would go backMore

Review collected in partnership with Hilton Garden Inn
1  Thank Karen H
Response from Derek H, General Manager at Hilton Garden Inn San MateoResponded 2 weeks ago

Dear mbosser, I'm sorry you did not find your bed comfortable. I wish you had mentioned it to us so we could have inspected the bed or changed your room. We want all our guests to sleep well. Our king bedded rooms all have adjustable...More

Hotel's Favourite
Reviewed 16 April 2018 via mobile

Exactly what I would expect from a Hilton Garden Inn - clean, quiet and comfy. Check in was easy. My room spacious and clean. Free WiFi too! Great for the no nonsense business trip. It is walking distance to several restaurants and a shopping center...More

Thank O7834IWlaurat
Reviewed 3 weeks ago

We picked this property because of it's close proximity to SFO. It is less than fifteen minutes away and was rated well on TA. Check-In was very nice with a pleasant, informative and smiling staff. I was greeted as a Diamond Member and placed on...More

1  Thank bbbob84
Reviewed 17 April 2018

My wife was due to have surgery the next day at Stanford Medical Center. We rested in room and she bathed with an anti-bacterial soap in the tub used fro pre-operation purposes. She found a few dark hairs in the water. Also, breakfast was billed...More

Review collected in partnership with Hilton Garden Inn
Thank 594barryp
Response from Derek H, General Manager at Hilton Garden Inn San MateoResponded 2 weeks ago

Dear 594barryp, Thank you for your comments. I have discussed the cleanliness issue with our housekeeping staff to make sure they are more detailed in their cleaning to maintain our high standards. I am sorry this was missed. In regards to your breakfast situation, Hilton...More

Reviewed 11 April 2018

Excellent customer service, great breakfast (warm french toast was great) super clean rooms and gym. The pool and jacuzzi area was very nice with 2 cabana areas and lots of seating. Definitely worth the stay !

Review collected in partnership with Hilton Garden Inn
Thank msramos047
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Most Booked Properties in San Mateo
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Banquet Room
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Details
Price range
USD 164 - USD 380 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in San Mateo
#1 Business Hotel in San Mateo
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 164 - USD 380 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in San Mateo
#1 Business Hotel in San Mateo
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (56)
Room & Suite (125)
Dining (22)
Pool & Beach (21)
Amenities (37)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
TitiBobs
13 March 2015|
AnswerShow all 4 answers
Response from Derek H | Property representative |
We do not offer shuttles to downtown San Mateo but can help arrange a cab. Our shuttle does service SFO from 6am-10pm daily. We also do one trip per day to the Hillsdale Shopping Center. There are lots of shops and... More
0
Votes
Boeing767
5 February 2015|
AnswerShow all 3 answers
Response from Derek H | Property representative |
We have 3 other suites in the same location as 616 which are adjacent to the elevator. The rooms are often occupied and I hear a complaint about once per month from these 4 rooms about elevator noise. If you are a light... More
0
Votes
Kayla B
25 January 2015|
AnswerShow all 4 answers
Response from Derek H | Property representative |
We are about 30 minutes from downtown San Francisco and 5-10 minutes from downtown San Mateo. We offer a complimentary airport shuttle to SFO from 6am-10pm. You can take the shuttle to SFO and then pick up the BART train... More
0
Votes
Room Tips
"Don't book a suite. Not worth the extra money and you wont sleep well."
Read review
"Every room is good! Can't go wrong."
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"All rooms are good"
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"Always choose the top floors."
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