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Holiday Inn San Mateo-San Francisco SFO

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Holiday Inn San Mateo-San Francisco SFO
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273 Reviews from our TripAdvisor Community

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Showing 256: English reviews
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Reviewed 1 week ago via mobile

They did real great clean room, decent food but what a surprise when I got the bill. What they quoted and what they said I could have the room for 2 different things. I was going to stay probably 2 months , but not keeping your end of the deal see ya.

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Helpful?
Thank James C
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, I would like to start by thanking you for taking the time to review our hotel. All guest feedback is taken very seriously and we greatly appreciate it, as it helps us to grow and become an even better hotel for our guests. I sincerely apologize that your experience with us was not what you were expecting....

Calgary, Canada
Reviewed 3 weeks ago

It is difficult to find a hotel room relatively close to the San Francisco Airport at a reasonable price. The Holiday Inn usually has decent standards, so one knows what to expect. We were driving in to the area across the San Mateo Bridge, so the hotel's location just off of Highway 101 and north of Highway 92 was perfect...

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Helpful?
Thank Bob L
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Please allow me to start by thanking you for taking the time to review our hotel. We value all of our guest feedback and take it very seriously. It allows us to grow and become an even better hotel establishment for our guests. I am so happy to hear that you completely enjoyed your stay while with...

Albuquerque, New Mexico
Reviewed 3 weeks ago via mobile

My husband and I stayed here somewhat last minute to visit his father who was ill. I booked easily on the hotel website and the prices were transparent with no surprise charges or fees. The price, itself, was excellent for the area and for the quality of the room. We visit the Bay Area a couple times a year and...

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Helpful?
Thank Leah B
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write such a wonderful review on our hotel. I am so pleased to hear you enjoyed your stay with us! Our entire staff works hard to make sure our guests feel welcomed from the moment they walk in our front doors to the moment they depart. I am...

Bergamo, Italy
Reviewed 3 weeks ago via mobile

I have stayed in holiday inn for a couple of days in march, rooms are quite clean and comfortable. Hotel's location is quite far from the city center ( half hour by car so be careful if you purpose is to visit san francesco coty center), wifi wasn't that efficient and was extremely slow. Reception stuff were quite nice but...

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Helpful?
Thank alaaelansary
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Please allow me to start off by thanking you for taking the time to review our hotel. We value all of our guest feedback as it helps us to become an even better hotel establishment for our guests. I would like to sincerely apologize for the issues you experienced while staying with us. It is our goal...

Reviewed 4 weeks ago

My husband and I stayed a few days in San francisco. We love to go there. Always choosing in the downtown of the city, but this time we stayed near the airport. We chose the Holiday Inn San Mateo San Francisco SFO. I'm always going to tripadvisor, I see the reviews and photos. The hotel, charm us people who attended...

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Helpful?
Thank Carmenza v
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review our hotel! I apologize for the delay in our timing to get back to your review. I am so pleased to hear that you enjoyed your stay with us for the most part and encountered little to no issues. I would like to apologize for the lack...

Schaumburg, Illinois
Reviewed 7 March 2017 via mobile

The room was huge, and clean, also free wifi and airport shuttle, however there's any good view from any room just parking lot and nearby motel. Pillows and sheets very poor quality. Hvac system is window mounted old fashion you can not set a specific temperature. There is any USB connection, The coffee maker is nice however I found water...

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Helpful?
Thank Roberto G
Boise, Idaho, United States
Reviewed 6 March 2017 via mobile

Stayed at this hotel while attending a soccer tournament with teenagers. Check in was decent. The front desk staff is friendly. Rooms were clean. Pillows were terrible. Stairwells in building three filthy. Restaurant/bar on the main floor very expensive with average food at best. Burgers were overdone and eggs were undercooked.

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Helpful?
Thank John C
IHGService, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Hello John C, Thank you for staying with us and for sharing your experience. I am delighted to read your comments about the clean rooms, accommodating staff and that your check- in went smooth. However, I regret that the pillows, general cleanliness and food quality went down the hill. Please accept our sincerest apologies for any inconvenience these may have...

Oregon
Reviewed 28 February 2017

It was right alongside the freeway so it felt hemmed in. It was tricky to get in and out of depending on which direction you were going, but there was no freeway noise inside. The staff was nice enough to move me to a different room because I wanted to take a bath and the tub stopper wasn't working plus...

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Helpful?
Thank Kathy H
IHGService, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Hi Kathy H, Thank you for opting to stay with us and for leaving us feedback. Reading through it, I regret to learn that we fell short with the upkeep of the initial room assigned though I am glad that our in house staff was able to address that and gave you a better room to stay in. In addition,...

Rochester, Michigan
Reviewed 8 February 2017

I stayed a weeknight here recently, and arrived very late (2am PT). They were very accommodating, and the room was large, clean, and nicely appointed. Parking in the front is a little tight, but there are spots on the side that people often miss. Very convenient from 101 North, though going south and following GPS from SFO had us go...

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Helpful?
Thank Patrick F
Singapore, Singapore
Reviewed 4 February 2017 via mobile

I stayed here for 2 weeks whilst on a business trip. Whilst not bad value for money it is a typical hotel of this type, and a bit soulless and sterile. My room was spacious and clean, and the service was good. I had a fridge in the room, and a desk to work from, and a good bathroom. The...

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Helpful?
1Thank Mark R
IHGService, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Hi Mark R, Thank you for your recent stay and for taking the time to write a review of our hotel. I am pleased to know that we were able to meet your expectations when it comes to our room accommodations and the service we have provided. While I would have preferred you had a more satisfying stay, I appreciate...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Conference Facilities
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn & Suites San Mateo / San Francisco SFO is the newest and most modern hotel in the area. Conveniently located off US-101, we are situated among fine dining, world-renowned attractions, endless shopping possibilities and vast business opportunities. Our prime location places you within minutes from the San Francisco International Airport, Downtown San Francisco, Golden Gate Park, Monster Park, San Mateo Expo Center, Downtown San Mateo, AT&T Park, Half Moon Bay, East Bay, Pier 39, Alcatraz, Fisherman's Warf, Hillsdale Mall, Pacifica Beach, Golden Gate Bridge and is a short drive from Napa and Sonoma Valley which hosts some of the finest vineyards in the world. ... more   less 

Additional Information about Holiday Inn San Mateo-San Francisco SFO

Address: 330 N Bayshore Blvd, San Mateo, CA 94401-1235
Region: United States > California > San Mateo
Price Range: $149 - $450 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn San Mateo-San Francisco SFO 3*
Number of rooms: 110
Reservation Options:
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Also Known As:
Holiday Inn San Mateo-San Francisco Sfo Hotel San Mateo
Quality Inn San Mateo
San Mateo Quality Inn
Hotel Style:
#1 Green Hotel in San Mateo
#3 Family Hotel in San Mateo
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn San Mateo-San Francisco SFO staff and other travellers.
1 question
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Vancouver, Canada

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Questions? Get answers from Holiday Inn San Mateo-San Francisco SFO staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room in the main building, and it was very nice.”
BobL331, 2 Apr 2017 | Read review
“rooms have a good view but it's RIGHT NEXT TO the freeway”
chrisvM6152GJ, 6 Jun 2016 | Read review
“Rooms on the back side (away from the highway) are quieter, as are the higher floors.”
CBtph, 26 May 2016 | Read review
“Room on upper floor away from freeway noise.”
268stevey, 28 Mar 2016 | Read review
“There is an elevator next to the covered parking area.”
Dorothy128, 24 Mar 2016 | Read review
5 of 5