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San Mateo Marriott San Francisco Airport

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San Mateo Marriott San Francisco Airport
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656 Reviews from our TripAdvisor Community

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There are newer reviews for San Mateo Marriott San Francisco Airport
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Showing 630: English reviews
Virginia
Reviewed 14 October 2016 via mobile

Not sure I have ever disliked a place more for $350 a night. Indifferent staff. Awful room service and food. No style at all. Sprawling place with long walks made worse by the fact the key card thingys at end of hallways to parking lot rarely work and you need to walk a mile to get to front desk. Fees,...

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Helpful?
Thank ExRIGuy
Michelle A, Front Office Manager at San Mateo Marriott San Francisco Airport, responded to this review

Thank you so much for your valuable feedback. Your concerns have been addressed with the team and we will be implementing new processes in this area. We appreciate your input and hope to have another opportunity to service you.

Reviewed 13 October 2016 via mobile

I liked this hotel a lot for my purposes; I was there on a business trip, stayed for three nights. I really have no minuses to list. The room was very big and extremely clean, with many windows so natural light everywhere. I had a huge bathroom with bathtub and shower, also very clean and with nice toiletries. A/C and...

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Helpful?
Thank Anamaria B
Reviewed 1 October 2016 via mobile

Lina at the front desk has set the tone for my visit, and I think it's going to be a great week here. I hope to update this review as the week goes on, but just know Lina is an asset due to her warmth and sunny personality.

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Helpful?
Thank MJ H
Alex L, Manager at San Mateo Marriott San Francisco Airport, responded to this review

Thank you for your feedback regarding Lena!!! We will be sure to share with her and the entire team!! Alex

Concord, California, United States
Reviewed 27 September 2016

I'll start off with the check in service was great. Super friendly and helpful. The size of our room, two queen beds suite, was more than adequate and a welcome (and appreciated upgrade). However, there was an odor to the room that reminded us of cat urine and though after some time in the room, we got used to it,...

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Helpful?
Thank Julie M
Michelle A, Front Office Manager at San Mateo Marriott San Francisco Airport, responded to this review

Thank you for your feedback! We will be following up with the team to ensure that this type of experience does not occur again. We appreciate you taking the time to reach out to us and hope that we will see you again very soon at the San Mateo Marriott.

San Francisco
Reviewed 26 September 2016

This tired smelly hotel with dismal rooms is sandwiched between a major freeway and a sketchy neighborhood. The food was disgusting. Why this hotel is so highly rated is utterly beyond me. I was forced to stay here for business, but will quit my job if they try to make me do it again!

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Helpful?
Thank ApricotHill
Alex L, Manager at San Mateo Marriott San Francisco Airport, responded to this review

Thank you for your feedback! We are sorry to hear that you stay was not as expected. We appreciate you taking the time to reach out to us.

Studio City, CA
Reviewed 23 September 2016

We are frequent Marriott visitors and were stunned at how horrible this hotel was. Two of the rooms we were booked in smelled of stale smoke. We asked to be moved, and were then moved to a room that smelled of mildew. Even the staff were surprised at how awful the rooms smelled. The gym was tiny, not to mention...

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Helpful?
Thank cmartin09
Michelle A, Front Office Manager at San Mateo Marriott San Francisco Airport, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you’ve encountered with the rooms during your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that...

Reviewed 22 September 2016

Horrible service, horrible rooms and even worst food!!!!! Never again!!!! I arrived at around 9pm I was told that the room I booked was not available. I got a horrible room that smelled very bad. I had to call twice for towels( there were no towels in my room). The bathroom was horrible. When I complained at the desk and...

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Helpful?
Thank Dorina Z
Michelle A, Front Office Manager at San Mateo Marriott San Francisco Airport, responded to this review

Thank you for taking the time to share your feedback with us. This is certainly not the level of service that we pride ourselves on providing. I will follow up with the team ASAP to ensure that it is corrected moving forward. Thanks again.

Milwaukee, Wisconsin
Reviewed 17 September 2016 via mobile

Very nice hotel. Unique looking from outside. Nice internal design. Comfortable rooms. Clean. We liked the breakfast as well. 25 dollars, buffet. Close to airport, definitely one of our favorite in the area.

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Helpful?
Thank deryamehmet
Alex L, Manager at San Mateo Marriott San Francisco Airport, responded to this review

Thank you very much for choosing our hotel!! We look forward to your next visit!

san francisco
Reviewed 6 September 2016 via mobile

I had to book hotel although I am local for family. Rooms were typical Marriott. A little dated but very clean. Good location for business travelers. 30 minutes from the city, 30 minutes from Silicon Valley. 1.5 hours from Napa. The pool is small but good for the Bay Area.

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Helpful?
Thank ThePlumber2015
Michelle A, Front Office Manager at San Mateo Marriott San Francisco Airport, responded to this review

Thank you so much for taking the time to share your feedback with us. We are constantly working to improve the level of service for our guests. If you have any additional feedback on how we can make improvements for future stays, please feel free to reach out at any time. We have some exciting changes coming soon that we...

Reviewed 6 September 2016 via mobile

This is a great place to stay. The kids had a great time. They used the gym, played in the pool and run a muck around. The staff was great. The room was so nice my daughter starting taking pictures. The buffet breakfast was great too. Just a little pricey for my taste..

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Helpful?
Thank Michelle M
Alex L, Manager at San Mateo Marriott San Francisco Airport, responded to this review

Thank you for choosing the San Mateo Marriott!! I am very happy to hear you and the kids enjoyed your stay! We look forward to your next visit.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Full-service Marriott convenient to San Francisco Airport and Silicon Valley. Deluxe accommodations feature guestrooms and suites. Restaurants, lounge, coffee shop, gift shop, business center, pool and spa, exercise room. Concierge tower rooms with private lounge. 24,000 Square feet of meeting and banquet space. Complimentary Wireless Internet for all Marriott Elite Members. ... more   less 

Additional Information about San Mateo Marriott San Francisco Airport

Address: 1770 South Amphlett Boulevard, San Mateo, CA 94402
Region: United States > California > San Mateo
Price Range: $234 - $632 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Mateo Marriott San Francisco Airport 4*
Number of rooms: 476
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Also Known As:
San Mateo Marriott San Francisco Airport Hotel San Mateo
Marriott San Mateo
Hotel Style:
#4 Business Hotel in San Mateo
#4 Family Hotel in San Mateo
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Questions & Answers

Here's what travellers have asked, with answers from San Mateo Marriott San Francisco Airport staff and other travellers.
6 questions
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Questions? Get answers from San Mateo Marriott San Francisco Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you like Salsa dancing, go there for the New Year Party.”
 of 5 bubbles L0ve2travle, 4 Jan 2017 | Read review
“Ground floor rooms are better”
 of 5 bubbles imedia, 26 Nov 2016 | Read review
“one bedroom suite is worth the small upgrade price”
 of 5 bubbles johhnyfitz89, 17 Nov 2016 | Read review
“Great airport hotel.”
 of 5 bubbles 868jeffreyd, 3 Nov 2016 | Read review
“Room 2151 has an odd smell.”
 of 5 bubbles 697JulieM697, 26 Sep 2016 | Read review
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