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Fairmont San Jose

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Fairmont San Jose
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2,081 Reviews from our TripAdvisor Community

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Showing 1,996: English reviews
Manteca, California
Reviewed 6 February 2016

Amazing staff and such a comfortable stay. The service doesn't get any better than this. The front desk agent was amazing and we just an awesome experience! This hotel is centrally located to many thing as well.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Fernanda B
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Fernanda, Thank you so much for sharing your experience! We're glad to hear of the extraordinary service you received and that you had a comfortable stay. It is our pleasure to have you as our guest and we certainly look forward to welcoming you back. Warmest Regards, Marketing & PR Manager

Apex, North Carolina
Reviewed 3 February 2016 via mobile

Couldn't believe my good fortune getting a room on Superbowl week at this hotel. It is my favorite hotel when I come to San Jose on business. Great facilities and staff with a very convenient location for business. Restaurants are especially good.

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Helpful?
Thank Mac D
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Mac, Thank you so much for your wonderful review. We're thrilled to read we're your favorite San Jose hotel and that we were able to be a part of your Big Game experience! We look forward to welcoming you back. Warmest Regards, Marketing & PR Manager

Los Angeles, California
Reviewed 1 February 2016 via mobile

I really want to love this hotel. My family and I have stayed here a few times and for some reason it just doesn't really hit the mark. It's located in street circle. Kind of confusing when you're looking for the hotel to check in. I've only used their valet parking and there's always a sign that says their valet...

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Helpful?
Thank Rachelle W
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Rachelle, Thank you for taking the time to share your detailed post. While I’m thrilled to read of the wonderful customer service that keeps you coming back to the hotel, I sincerely apologize for the disappointments you mentioned in your review. Our housekeeping team usually does a wonderful job ensuring the lobby level restrooms are cleanly and I apologize...

Tustin
Reviewed 30 January 2016

Pretty hotel, but ugly behavior by dining staff and negligent handling of my vehicle left a bad taste in my mouth. My car was dented in two places when I picked it up after checking out. Too bad, it could have been a good experience if these thing didn't happen

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank monalisat2016
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for your post. I’m very concerned to read your review and sincerely apologize for your experience, thank you for bringing this to our attention. Please direct message us your contact information so we may address and look into this matter further. Again our sincerest apologies and we hope to hear from you soon. Warmest Regards,...

New Delhi, India
Reviewed 30 January 2016

Fairmont San Jose gives you royal feeling as everyone talks about President Obama stays here when he is town. Hotel is more like a Palace with facilities more like a 7-Star Hotel. I enjoyed every bit of my stay. Rooms are spacious and interiors are also great. Only area of improvement is Staff at reception can be more polite, probably...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Rashish_Gupta
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Rashish, We are so happy to read that you enjoyed every bit of your stay and thank you so very much for your time in sharing your post. We appreciate your feedback on your check-in experience and will address this with our team. It will be our pleasure to welcome you back for your next stay. Thank you again...

Metro Atlanta
Reviewed 29 January 2016

The fact that the Fairmont was one of the less expensive options tells you all you need to know about hotel costs in downtown San Jose. This is a nice hotel, is conveniently located, and the staff was pleasant and friendly, but it felt as if the goal was more about just being as good as the competition instead of...

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Helpful?
Thank skyaa1
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Valued Guest, I sincerely apologize for any inconvenience this caused during your stay. Thank you for taking the time to bring this matter to our attention so we may immediately work to strengthen the connection. Please know we do provide complimentary internet access for our Fairmont Presidents Club Members which is our free loyalty program. It is easy to...

Sydney, Australia
Reviewed 29 January 2016

My overall stay was awesome! My room was lovely, the staff were super friendly, and the process of checking in and out was a breeze. Definitely coming back sometime in the future when I'm in the area!

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Robin James A
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Robin, Thank you so very much for sharing your recent experience. We are so happy to hear how wonderful your stay was and are looking forward to welcoming you back! Thank you again. Warmest Regards, Marketing & PR Manager

South Bend, Indiana
Reviewed 25 January 2016

This is an excellent hotel in a wonderful location. From it one can walk to the San Jose Convention Center, the sports arena, to lots of excellent and diverse restaurants, cafes and coffee shops, to several theaters, museums and the cathedral. Public transportation is also readily available. The staff throughout the hotel are superbly trained, friendly, polite, attentive, helpful and...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Julianne O
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Julianne, Thank you for choosing to stay with us and for taking the time to share your recommendation. We are so thrilled to read of how extraordinary your stay was, how helpful and friendly you found our staff to be and how much you enjoyed our convenient downtown location. Thank you again. We hope to have the pleasure of...

Carlsbad, California
Reviewed 25 January 2016

I stayed here for an R&R weekend. I booked a nice room but it wasn't available when I arrived. They charged me $350night for a basic room that I would normally never stay in. The spa services were a waste of money and the hair stylist had no idea what she was doing. This Fairmont Hotel is far from the...

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Helpful?
Thank Mssandij
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Sandra, I am so sorry to read of your recent experience. Thank you for taking the time to share your feedback. We apologize that your room was not ready upon your arrival and that you did not find better value in your guest room and spa experience. I do hope we may have the opportunity to welcome you back...

Hertfordshire, United Kingdom
Reviewed 25 January 2016

My friends and I got a twin room for a week, to be close to the convention center. The security felt pretty good. A keycard was required in order to enter the adjacent building and use the elevators before even getting to the room, so very little risk of random people entering and causing trouble. The room was a good...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank davidwp2016
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear David, Thank you for taking the time to share your detailed response and feedback regarding the air conditioning unit, recycling and wireless internet. We appreciate your recommendation and the information you shared. Recycling is very important to us, thank you for expressing your concern. Our waste management company recycles all recyclable materials at an offsite facility. Please know we...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more   less 

Additional Information about Fairmont San Jose

Address: 170 South Market Street, San Jose, CA 95113-2360
Region: United States > California > San Jose
Price Range: $283 - $914 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont San Jose 4.5*
Number of rooms: 808
Reservation Options:
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Also Known As:
The Fairmont San Jose Hotel San Jose
San Jose Fairmont
Hotel Style:
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#4 Luxury Hotel in San Jose
#5 Romantic Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont San Jose staff and other travellers.
13 questions
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Questions? Get answers from Fairmont San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in the main building”
, 4 Apr 2017 | Read review
“I always ask for rooms away from Elevators”
handpicked4U, 30 Mar 2017 | Read review
“Tower rooms are more modern than main building.”
  • Bathroom and sitting area from bedroom
  • King bedroom
  • Room entry
bbchea, 19 Mar 2017 | Read review
“Higher floor and front facing room.”
rohitbajaj31, 5 Mar 2017 | Read review
“High floor, facing east away from airport approach”
  • Nice view from the 20th floor
mastiffdad, 2 Mar 2017 | Read review
5 of 5