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DoubleTree by Hilton San Jose

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#15 of 75 Hotels in San Jose
GreenLeadersGold level
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DoubleTree by Hilton San Jose
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1,883 Reviews from our TripAdvisor Community

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Showing 1,826: English reviews
Reviewed 13 January 2015 via mobile

I'm not sure what the fuss about this place is one way or the other. Yes, it is outdated. No, it is not dirty. Yes, it looks much better in pictures than in real life. No, the carpets aren't gross and the beds are made properly. This hotel is completely acceptable for a one night stay if you're needing to...

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Helpful?
Thank Chelsea L
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Chelsea L, Thank you for taking the time out of your travels to review our hotel. We understand these take time and we appreciate yours. We are pleased to hear you enjoyed your stay with us. We understand our hotel is getting a bit outdated and we plan to renovate in the near future. As you stated, we try...

Newport Coast, United States
Reviewed 12 January 2015

Very nice, clean, friendly, hotel with all the amenities and good service. We would definitely stay here again. Room service brought us extra pillows. Everything smelled fresh. We would definitely recommend this hotel to others. The cookies were good too! Try the café latte's in the morning. Just what we needed to make our trip enjoyable.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Harriet H
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Harriet H, Thanks for staying here at our hotel. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back. Sincerely, Carrie McAllen Director of Business Development

Pass Christian, Mississippi
Reviewed 11 January 2015

Very good hotel for the money. Getting to and from the airport was a breeze. Check in and out was very efficient. Was not there for breakfast because we had to leave too early, but everything was very good up to that point.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Tim C
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Tim C, Your comments about your stay at our hotel made us happy. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon! Sincerely, Carrie McAllen Director of Business Development

Auburn Hills, Michigan
Reviewed 10 January 2015 via mobile

The front desk at check in, shuttle drivers, and room service staff were all helpful, efficient, fast, and friendly. Location to airport is great! I did not see alot of shopping nor restaurants in the area for walking, but there may have been some that I wasn't aware of. It was a business area. Although it is close to a...

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Helpful?
Thank Tiffanie U
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Tiffanie U, Your comments about your stay at our hotel made us happy. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon! Sincerely, Carrie McAllen Director of Business Development

san jose, United States
Reviewed 9 January 2015

This was by far the WORST stay I have ever had at a hotel. From beginning to end it was absolutely terrible. When I arrived the hotel valet was not friendly at all, they were rude and were not professional. Then once I got to the check in there was only one person there, with a long line. I got...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Sarkis S
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Sarkis S, Thank you for taking the time out of your day to review our hotel. We appreciate all feedback, both good and bad. We are sorry to hear you did not enjoy your stay with us. I have forwarded your review to our Director of Front Office Operations to ensure our Valet staff is friendly to each and...

Prunedale, United States
Reviewed 8 January 2015

It is a very clean Room, We stayed on the 10th Floor, Was Amazing, King Size Bed, Nice Big TV, The staff is Amazing, Very Nice. Cookies are to Die for. Warm Chocolate Chip. We always go there, We Love it. Best part, Restaurants in Hotel are Amazing, Buffet for Breakfast & Spensers For Dinner. Nice place to Relax &...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Ruby S
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Ruby S, Thanks for staying here at our hotel. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back. Sincerely, Carrie McAllen Director of Business Development

Moorpark, United States
Reviewed 6 January 2015

We're stayed her several times of the past 6-7 years as our daughter lives in San Jose and the property is pet friendly, but lately it has really started to show it's age. For our most recent visit there was severe damage to the bathroom door. The whole place had an air of faded glory. We appreciate the convenient amenities,...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Ilona B
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Ilona B, Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about...

Lincoln, California
Reviewed 5 January 2015

My family and I stayed New Years Eve and had a wonderful quiet room on the 5th floor. Very spacious room and very clean with nothing to complain about. Cookies were delicious and checkout was very easy. Would recommend this hotel for anyone visiting San Jose, CA

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Helpful?
Thank William M
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear William M, Your comments about your stay at our hotel made me smile. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon! Sincerely, Carrie McAllen Director of Business Development

Merced, California
Reviewed 4 January 2015

Everything was done so professionally and effortlessly. It made my stay so pleasurable with no drama. The restaurant was fabulous, the bar was warm and friendly. If you are flying out of San Jose, this is the place to stay.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Richg95340
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Richg95340, Thanks for staying with us at our hotel. I’m happy to hear that you enjoyed your stay and that our restaurant and bar were warm and friendly! I’ll be sure to share your comments with them. See you soon! Sincerely, Carrie McAllen Director of Business Development

Virginia Beach, Virginia
Reviewed 3 January 2015

Came to the 49ers last game of the season, caught the light rail to and from the game. Hotel was huge, cleanest property I've seen in awhile. Rooms are big, water pressure was excellent for being on the 10 floor, plus the water gets hot.

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1Thank meangene757
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear meangene757, Your comments about your stay at our hotel made us happy. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon! Sincerely, Carrie McAllen Director of Business Development

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Convenient Silicon Valley location, Doubletree Hotel San Jose is close to the San Jose Airport and a short drive from Downtown or Santana Row. Doubletree boasts the largest guest rooms as well as 48,000 sq. Ft. Of meeting space. This hotel is the perfect destination for family travel, corporate meetings, or an elegant wedding. Friendly staff and a warm chocolate chip cookie at check in make it feel like home. ... more   less 

Additional Information about DoubleTree by Hilton San Jose

Address: 2050 Gateway Place, San Jose, CA 95110
Region: United States > California > San Jose
Price Range: $181 - $550 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton San Jose 3.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Doubletree By Hilton San Jose Hotel San Jose
Doubletree San Jose
San Jose Doubletree
Hotel Style:
#2 Green Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton San Jose staff and other travellers.
12 questions
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over a year ago
Scotland
San Jose, California
1 month ago
San Jose, California
1 month ago

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Questions? Get answers from DoubleTree by Hilton San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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