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Four Points by Sheraton San Jose Downtown

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481 Reviews from our TripAdvisor Community

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Showing 462: English reviews
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Reviewed 4 days ago NEWvia mobile

We stayed here for three nights and while the staff was very friendly, we felt the property was a bit outdated. The room we had was spacious but nearly devoid of any artwork on the large mustard colored walls. The hallway carpet was dirty and coming up and our room's carpet had a large red stain near the door. We...

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Helpful?
Thank coachsaca
FourpointsGMSanJose, General Manager at Four Points by Sheraton San Jose Downtown, responded to this review

Hi: Thanks for your review. Glad to hear that you enjoyed some aspects of your stay; we're disappointed however that you found the hotel is less-than-perfect condition. We value your feedback and will ensure that corrective measures will be taken. We look forward to seeing you again on your next visit to San Jose! Safe travels. - Randy Zimmerman, General...

Seattle, Washington
HOTEL’S FAVOURITE REVIEW
Reviewed 8 December 2016 via mobile

My brother-in-law and I were in San Jose for one night for the Pac12 Championship hotel was conveniently located right across the street from a light rail stop, so getting to the game and airport was super easy (and inexpensive!) We arrived before check-in time, and our room wasn't ready -- they said they only have four rooms with two...

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1Thank SeattleGTs
About Hotel's Favourite Review
Reviewed 5 days ago NEW

This hotel is in a great location in old town San Jose with lots of restaurants and stores within walking distance. The hotel is older classic. I had a nice suite with a very comfortable bed and quiet room. The front desk staff was very friendly and helpful. Outdoor paid parking is on one side of the hotel and the...

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Helpful?
Thank Amy D
Gilbert, Arizona
Reviewed 1 week ago

The team at this hotel displayed Exceptional Customer Service overall. I was very pleased at how fast they responded to my needs. They also recognized that is was my first time staying there and they took it upon themselves to make sure I has a great view from my room.Thank you.

Review collected in partnership with this hotel
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Helpful?
Thank zirar195
Manhattan Beach, California
Reviewed 1 week ago via mobile

Room was pleasant and quiet, photos are of my suite. The parking lot was a little shady/unsafe feeling. Slept well and the staff was friendly and helpful. All in all I felt like this met expectations for a four points. I appreciated the phone plug charger stand bedside.

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Thank Todd E
Fresno, California
Reviewed 2 weeks ago

Usually Stay here before or after flying out of San Jose Airport. They offer a free shuttle to a from the airport with parking for a fee on the lot. Rooms are comfortable, nice and clean. Staff is helpful friendly and welling to assist you in any way. Coffee is in rooms and lobby and papers are out for reading....

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Thank G-Whz
Merced, California
Reviewed 3 weeks ago

We stay in this hotel very frequently, almost every month. The location is awesome. It is downtown San jose in the middle of everything; Museums, restaurants, theatres, nightlife,..etc. The staff is very courteous.

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Thank Zuhair M
San Jose, California
Reviewed 3 weeks ago

This wasn't our first stay here but we had switched to the Hyatt Place lately because of the free breakfast. The blackout curtains are great and the beds are comfortable. All in all still a great place!

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Thank jenschatzman
Long Beach, California
Reviewed 4 weeks ago

We had a nice stay here. I liked the small touches like the free bottled water and toiletries (mouthwash, cotton balls, etc). The bed was really comfortable. Front desk staff was friendly. Only complaint was that we had to get our keys re-made three times because they stopped working. The desk was happy to help though. Breakfast service was okay-...

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Thank ambera193
Sacramento, California
Reviewed 4 weeks ago

Good location with easy access to parking, near by restaurants and a short walk to the SAP Center. The room was comfortable and the staff was friendly. There is also direct access to public transportation if you need it.

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Thank bigred2870

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Four Points by Sheraton San Jose Downtown is a historic hotel with free wifi and 86 luxurious guest rooms. We are near McEnery Convention Center, HP Pavilion, SJSU, and other downtown attractions. ... more   less 

Additional Information about Four Points by Sheraton San Jose Downtown

Address: 211 S 1st St, San Jose, CA 95113-2702
Region: United States > California > San Jose
Price Range: $166 - $562 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton San Jose Downtown 3*
Number of rooms: 86
Reservation Options:
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Also Known As:
4 Points By Sheraton San Jose Downtown
Four Points By Sheraton San Jose Downtown Hotel San Jose
Montgomery Hotel San Jose
Montgomery San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton San Jose Downtown staff and other travellers.
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Questions? Get answers from Four Points by Sheraton San Jose Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get better mattress and check smell in room 200”
 of 5 bubbles martinez2012, 14 Feb 2017 | Read review
“Choose a room away from the light rail”
 of 5 bubbles shawns866, 28 Jan 2017 | Read review
“Get a suite and make sure its the one with the windows all over the wall overlooking the street”
 of 5 bubbles Defender09, 22 Jan 2017 | Read review
“Make sure you don't get one of the micro mini rooms”
 of 5 bubbles jenk505, 4 Jan 2017 | Read review
“Would have been nice to be able to pull the TV out and angle it toward the desk for viewing. A mini bar would also be a nice feature. ”
 of 5 bubbles 917leslieb, 18 Dec 2016 | Read review
5 of 5