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Hotel Valencia - Santana Row

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Hotel Valencia - Santana Row
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766 Reviews from our TripAdvisor Community

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San Diego, California
Reviewed 1 week ago via mobile

I enjoyed our short stay, rooms were very nice, bathroom was nice but I believe that the quality established properties should lose bathtub and have only Showers with glass doors. The free breakfast was excellent and service was great throughout the property. Great location if I had more time to shop and eat.

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Helpful?
Thank Neillibin
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Neillibin, Thank you for your lovely comments. We will keep your comments regarding the bathtub for future renovations. Sincerely, Bonnie Best, General Manager

Calgary , AB
Reviewed 1 week ago

Booked here for two nights while in town for a San Jose Sharks game vs our Calgary Flames. Hotel is clean - with valet parking. The bar does not open until 4, which means you will need to leave to find an early beverage. Lucky this place is located in the middle of a food and shopping area. We booked...

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Helpful?
Thank lokiguy
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear lokiguy, Thank you for taking time to provide feedback of your recent stay. We hope to see you back for another NHL game. Sincerely, Bonnie Best, General Manager

Denver, Colorado
Reviewed 1 week ago

A charming hotel in a bustling but intimate retail and restaurant environment. Been there several times and seems to get better and better. Had a glitch on visit before this last visit and management bent over backwards to make things right. Really impressive staff from top down! 40 minutes from Santa Cruz, 15 minutes from Santa Clara University, 30 minutes...

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Helpful?
1Thank Mark D
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Mark D, Thank you for great comments! Sincerely, Bonnie Best, General Manager

Amersham, United Kingdom
Reviewed 1 week ago via mobile

We stayed here for a week in April. It's a great location and within walking distance of lots of restaurants, bars, a supermarket and a pharmacy. The room amenities were of a good standard and the communal areas were very well kept. A great hotel and one we would definitely return to

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Helpful?
Thank Tiffany8886
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Tiffany8886, Thank you for your lovely feedback. We hope to have you as our guest again soon. Sincerely, Bonnie Best, General Manager

Fresno, California
Reviewed 2 weeks ago via mobile

Room was very comfortable. Great cozy bed and plenty of space. We paid a few dollars extra for a balcony and it was a bit of a letdown. The actual balconies are very small and the parking lot view was underwhelming. Getting to the rooms required two elevators (one to the lobby then one to the rooms) and the free...

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Helpful?
Thank matt559
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear matt559, Thank you for sharing your experience at Hotel Valencia. We appreciate all constructive feedback. In addition to the complimentary self parking within Santana Row, which can be tight during peak periods, we do also offer valet parking for a fee. Again, thank you for staying with us and taking time to provide feedback. Sincerely, Bonnie Best, General Manager

Reviewed 2 weeks ago via mobile

Outstanding hotel for a weekend getaway, plenty of activities within walking distance and the hotel itself had a great bar with friendly service. Located in Santana Row the area has great entertainment for a weekend getaway.

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Helpful?
Thank Todd R
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Todd R, Thank you for taking time to share your experience. We hope to see you back soon. Sincerely, Bonnie Best, General Manager

Canary Islands, Spain
Reviewed 3 weeks ago via mobile

Service at the pool is bad , had to phone for a beer and it arrived 15 min later . As I'm a smoker this is not a place for you as you have to leave the premises and stand in the street to have a smoke . Nice hotel though

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Helpful?
Thank angeloj641
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear angeoj641, Thank you for sharing your impressions of the hotel. I am sorry that you experienced a delay in the pool service. Hotel Valencia is a non-smoking hotel. However, the streets of Santana Row are beautiful and smoking can be enjoyed while strolling through the area. Sincerely, Bonnie Best, General Manager

Elk Grove, California, United States
Reviewed 3 weeks ago

Located in the Santana District with city lights, music and folly!! Absolutely 1st class hotel and the staff were superb in assisting you in every way. Housekeeping stops by daily to see if you need anything, brings ice to your room and they even snuck in after we went shopping to drop off a couple of cold drinks to welcome...

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Helpful?
Thank gdandcj
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for your wonderful comments! Cordially, Bonnie Best, General Manager

Reviewed 3 weeks ago via mobile

I stayed here on a business trip for 4 nights. It was a excellent. It has a Mediterranean vibe which was nice. It was also very close to many nice restaurants & the Westfield shopping centre at the end of the street. A nice place to stay if you are working in Silicone Valley.

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Helpful?
Thank Stuart F
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for your time in sharing your impressions of our hotel. Cordially, Bonnie Best, General Manager

Penzberg, Germany
Reviewed 4 weeks ago via mobile

This is a boutique hotel in the middle of Santana row, one of the more upscale shopping streets in SJ. It looks and feels like in Spain and you are in the center of the action. It was great for my daughter who could hit the shopping mile and be safe while I was going about business. Impeccable service, nice...

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Helpful?
Thank Thomas K
Management response:

Dear Thomas K, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Allan Cardema

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or experience "unruly" tapas and shared plates in Oveja Negra Restaurant. Hotel Valencia Santana Row invites our guests to experience luxury with our 215 rooms and suites and experience exceptional service and surroundings during your stay. ... more   less 

Additional Information about Hotel Valencia - Santana Row

Address: 355 Santana Row, San Jose, CA 95128-2049
Region: United States > California > San Jose
Price Range: $296 - $575 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Valencia - Santana Row 4*
Number of rooms: 215
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Also Known As:
Hotel Valencia Santana Row
Valencia Santana Row Hotel
Hotel Style:
#3 Luxury Hotel in San Jose
#4 Romantic Hotel in San Jose
#8 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Valencia - Santana Row staff and other travellers.
8 questions
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Tucker, Georgia
over a year ago
San Francisco, California
over a year ago
San Diego, California
over a year ago

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Questions? Get answers from Hotel Valencia - Santana Row staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room facing the street and enjoy the music!!!”
gdandcj, 2 Apr 2017 | Read review
“Corner Jr suite.”
BeenThere2211, 25 Mar 2017 | Read review
“Ask for a larger room”
paulrc00, 24 Mar 2017 | Read review
“Corner rooms are bigger and quieter”
DeKonings, 18 Feb 2017 | Read review
“Our suite over-looked the main Santana Row street and it was a good choice.”
  • The suite gave us plenty of room to entertain and socialize.
SJCA_Cruiser, 28 Jan 2017 | Read review
5 of 5