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Extended Stay America - San Jose - Edenvale - South

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Traveller (14)
Room & Suite (11)
Dining (6)
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Overview
  • Excellent17%
  • Very good17%
  • Average9%
  • Poor22%
  • Terrible35%
5 weeks ago
“Bad Experience”
21 Mar 2018
“Sketchy people loitering about”
AMENITIES
Free Wifi
Non-Smoking Rooms
Family Rooms
Fitness centre
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - San Jose - Edenvale - South
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - San Jose - Edenvale - South
Special Offer: Save up to 10% TODAY!
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Reviews (81)
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1 - 5 of 78 reviews
Reviewed 3 weeks ago via mobile

I can’t say how wonderful April was at the hotel. She took care of us to the highest degree. She was friendly and outgoing. We actually had multiple rooms and she made checking in a breeze and made sure she took catenary of all of...More

Thank Ray D
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - SouthResponded 3 weeks ago

Ray, thanks for the wonderful feedback and for staying at Extended Stay America. We are delighted to know you received an excellent service from our staff and that you had a terrific stay. Your praises have been shared with the entire team, especially with April...More

Hotel's Favourite
Reviewed 28 February 2018 via mobile

Had a great experience at this hotel. It is located in a good spot with lots of options. The hotel staff are friendly and helpful. The hotel rooms are clean and staff was very responsive if I needed anything.More

Thank Yvette A
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - SouthResponded 1 March 2018

Thanks for the wonderful feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to hosting you again...More

Reviewed 5 weeks ago

Stayed for 3 nights and was woken up in the middle of the night on two different occasions from noise in the hallway. Some unsavory characters hanging out in the lobby as well. Location was perfect for us though.More

Thank DRoachBlackRock
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - SouthResponded 5 weeks ago

Thank you for the feedback. Although you liked our location, please accept our apology for the noise issue you experienced during your stay. It is never our intention to let you down on your expectations, so we truly regret the inconvenience you had. Please note,...More

Reviewed 21 March 2018

As previously mentioned, there were some sketchy characters loitering about the hotel. People fighting at four am in the parking lot. Possible prostitution as well. I would not stay in this place again. I did not feel safe nor clean.

Review collected in partnership with Extended Stay
Thank donnawR6878UH
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - SouthResponded 24 March 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 8 March 2018 via mobile

April and Jeremy are the best! April is always smiling that kid can brighten up any bad day! Jeremy is a great maintenance man and really knows his stuff. I highly recommended you guys stay here esp if these two are working!More

Thank Stacie D
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - SouthResponded 8 March 2018

Stacie, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. Thanks again for recommending...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
USD 129 - USD 264 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 129 - USD 264 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (14)
Room & Suite (11)
Dining (6)
Pool & Beach (1)
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Room Tips
"stay at another hotel"
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"Find out where the "semi-permanent" guests are located and get a room as far away as possible."
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"Don't stay here, that's the only way to get a good room."
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"Don't book a room!"
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