We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Dirty, run down, stinks of smoke. I reserved a non smoking room 326 was issued to me, it stank of smoke, not just a little but absolutely stank. When I spoke to reception they told me that the top floor had been "remodeled" last week...More
Thank Simon E
Response from 00esa, General Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 5 June 2017
Simon, we sincerely apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will consider giving us another opportunity to provide you with a...More
The final straw was when my package from FED Ex was hidden under the counter when I asked for it. I was told it did not come and the attendent went through the stack to prove it. I pointed at the corner of an envelope...More
Response from 00esa, General Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 4 May 2017
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Hotel looks in disrepair from outside. I was hesitant to stay, but decided to go in as I was limited on time.
No-one at reception when I arrived. Door to laundry behind desk was open showing industrial machinery and dirty laundry. Receptionist was pleasant when...More
Response from 00esa, General Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 19 March 2017
Thank you for sharing your candid feedback with us. Please accept our sincere apologies for your unpleasant experience at our hotel and for the inconvenience it caused. I'll ensure you that we will be working to address the concerns outlined in your review. Please know...More
Wifi didnt work in my room, I ended up tethered to my cell phone
got charged 3 different rates. once when I checked in one when I checked out. And no clue about the other one.
Asked for ground floor, so i can easily move...More
Thank Brian N
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 11 March 2017
Brian, please accept my sincere apologies for the service issues you experienced during your stay. Your candid comments will be certainly used to ensure impeccable attention to detail in all areas along with exceptional customer care. I truly hope you will consider choosing us so...More
Rooms have not been updated - environmental control, refrigerator, bathroom fan, tub drain etc all bad. Coffee was available in AM at 6 but often not at 7 and hard to find someone to refill the coffee maker.More
Response from 00esa, General Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 18 February 2017
Dear Electricmn, thank you for being our guest and for taking the time to leave feedback. We are sorry to hear your stay was less than satisfactory and that we disappointed you in a few areas during your visit. Thank you for letting us know...More
USD 123 - USD 195 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
TripAdvisor is proud to partner with Extended Stay, Booking.com, Expedia, Travelocity, Hotels.com, Priceline, Cancelon, Cheap Tickets and Hotwire so you can book your Extended Stay America - San Jose - Edenvale - North reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.