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San Jose Marriott

977 reviews
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Traveller (204)
Room & Suite (74)
Dining (11)
Overview
  • Excellent42%
  • Very good37%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
“convention center”(216 reviews)
“corner room”(32 reviews)
Wifi
Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Rooms
1 Feb.2 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (977)Write a Review
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138
55
27
Show reviews that mention
All reviewsthe concierge loungeconvention centercorner roomvalet parkingattending an eventnice hotelwould stay here againroom servicevalet staffdowntown areabusiness travelerslight railbusiness tripthe room was niceenjoyed my staysilicon valleyacadia
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11 - 15 of 942 reviews
Reviewed 18 November 2017

I stayed for almost a week in this hotel in the summer. It's a standard Marriott, but with the location just beside the convention center, the rate was not standard at all. Not sure whether the hotel was over booked during the last trip, I...More

Thank richyding
Response from TeamMarriott, Director of Operations at San Jose MarriottResponded 20 November 2017

Dear richyding, Thank you for your review. We appreciate your loyalty as a Marriott rewards member. We strive to always live up to the Marriott brand standards, and we're sorry your experience here was disappointing. We have shared your feedback with our staff to ensure...More

Reviewed 13 November 2017 via mobile

Any hotel that has 24 floors needs more than four elevators to function. Nobody wants to wait 10 minutes for the elevator. Though I loved the location of the San Jose Marriott I didn’t love many of the hotel add on’s. My least favorite would...More

Thank Abbi W
Response from TeamMarriott, Manager at San Jose MarriottResponded 13 November 2017

Dear Abbi, Thank you for your recent visit to our hotel and for your review. We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for...More

Reviewed 4 November 2017

As with most Marriott properties, the associates here are top notch. I have a limited (not that high) guest reward status with Marriott but was given a high floor with a great view when I asked at check-in. There was some really cool art work...More

Thank NaturalThomas
Response from TeamMarriott, Manager at San Jose MarriottResponded 5 November 2017

Dear NaturalThomas, Many thanks for taking time to post your review. We're delighted you found our staff and service to be top notch and enjoyed the beautiful art work in your room. We apologize for the limited dining options. We have shared your feedback with...More

Reviewed 28 October 2017

I stayed here last month for an event taking place at the adjacent convention center and paid over $500/night. The first day I noticed BLOOD on the outside of the shower curtain. On the second day I was given a towel with BLOOD on it....More

Thank kimkim937
Response from TeamMarriott, Manager at San Jose MarriottResponded 28 October 2017

On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel - this has to be priority #1. We will address this...More

Reviewed 20 October 2017

It has everything you would expect of a Marriott and it's location is great right beside the convention center. The rooms are clean, the bathroom was large but could use a shelf in the vanity area if they are considering any renovations. The checkin and...More

Thank Yvonne H
Response from TeamMarriott, Manager at San Jose MarriottResponded 20 October 2017

Dear Yvonne H, Thank you for your review on your recent stay at our hotel. Our goal has always been to provide each guest with outstanding service so we are glad to have met your expectations with regards to your guest room and found our...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Hot Tub
Details
Price range
USD 208 - USD 571 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in San Jose
#4 Green Hotel in San Jose
#4 Luxury Hotel in San Jose
#9 Romantic Hotel in San Jose
#11 Family Hotel in San Jose
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 208 - USD 571 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in San Jose
#4 Green Hotel in San Jose
#4 Luxury Hotel in San Jose
#9 Romantic Hotel in San Jose
#11 Family Hotel in San Jose
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (204)
Room & Suite (74)
Dining (11)
Pool & Beach (3)
Hotel & Grounds (155)
Bathroom (11)
Business Centre & Event Rooms (6)
Questions & Answers
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kirstenpix
26 July 2017|
AnswerShow all 4 answers
Response from Lee-and-Baby | Reviewed this property |
City of San Jose has parking nearby. Much less than valet.
0
Votes
Barbara C
3 April 2017|
AnswerShow all 6 answers
Response from Michael S | Reviewed this property |
No shuttle service and the airport is I would say about 20 miles or less. But really depends on when you travel to or from the airport. Rush hour can be a real mess. Check traffic report and give yourself enough time.
0
Votes
Mizejm
8 February 2017|
AnswerShow all 6 answers
Response from Ann P | Reviewed this property |
Sorry I'm not sure as we hired a car to get around
1
Vote
Room Tips
"The higher the better!"
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"Top floors"
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"Ask for rooms facing the park--sunnier and pretty view"
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"Don't pick a concierge lounge access room if you are staying a weekend. The lounge is closed from Friday..."
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