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01/10/2017 02/10/2017
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    Extended Stay America - San Jose - Airport

    55 E Brokaw Rd, San Jose, CA 95112-4202
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    01/10/2017 02/10/2017
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    USD 236*USD 250*
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    Traveller (20)
    Room & Suite (10)
    Dining (3)
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    Overview
    • Excellent20%
    • Very good18%
    • Average14%
    • Poor15%
    • Terrible33%
    25 Jun 2017
    “Overall Review”
    4 weeks ago
    “Worst Hotel Experience I've EVER had”
    Free Wifi
    Free Parking
    Breakfast included
    Outdoor pool
    Non-Smoking Rooms
    Suites
    Fitness centre
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Business Centre
    Laundry Service
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - San Jose - Airport
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    San Jose Marriott
    958 reviews
    #5 of 75 hotels in San Jose
     
    Holiday Inn Express Santa Cruz
    519 reviews
    #17 of 54 hotels in Santa Cruz
     
    Hilton Garden Inn Cupertino
    650 reviews
    #2 of 6 hotels in Cupertino
     
    Creekside Inn - A Greystone Hotel
    678 reviews
    #5 of 27 hotels in Palo Alto
     
    Rooms
    1 Oct.2 Oct.
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (116)
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    11 - 15 of 111 reviews

    Reviewed 26 June 2017

    I'm sorry to say that experience at this stay is quite different as I stayed two years ago. When I checked in two days, I found there's no hair dryer(even I request two times, I only got "I probably had one here, if I found...More

    Review collected in partnership with Extended Stay
    Thank chihta0y
    Response from 00esa, General Manager at Extended Stay America - San Jose - AirportResponded 14 July 2017

    Thank you for choosing us once again. Although you liked the service delivered by Yari, we apologize for falling short of your expectations. We value your candid feedback and have shared it with the appropriate individuals in our organization in an effort to improve our...More

    Reviewed 24 June 2017

    Staff was great.. hotel was way past a redo, hallway way hot n sticky... rugs were over worn and grime, air con noisy n shower did not work... no eminities, not even water!! Will never stay there again !More

    Review collected in partnership with Extended Stay
    Thank M5360HPthomasb
    Response from 00esa, General Manager at Extended Stay America - San Jose - AirportResponded 24 June 2017

    We sincerely apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action...More

    Reviewed 19 June 2017

    Very Good value...could be great if they would make a few more adjustments...the a/c unit ran a bit cold...lower it a degree and it's too cold...raise one degree and it's too hot.....they should have extra pillows available in the closet for the sofa bed.More

    Review collected in partnership with Extended Stay
    Thank bernardot780
    Response from 00esa, General Manager at Extended Stay America - San Jose - AirportResponded 21 June 2017

    Thanks for reviewing Extended Stay America - San Jose - Airport. We are glad you found us to be a good value for money and were overall pleased with your stay with us. However, we apologize the air conditioner was not working properly in your...More

    Reviewed 13 June 2017

    Terrible experience - No House Keeping and Air Conditioner issues. I stayed for a week and house keeping never visited and cleaned the room. Air Conditioners were pretty old and made hell of a noise. You can get better hotels for the same rate. Specially...More

    Review collected in partnership with Extended Stay
    Thank santoshkumarv2017
    Response from 00esa, General Manager at Extended Stay America - San Jose - AirportResponded 14 June 2017

    Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Since we are an...More

    Reviewed 8 June 2017

    This place is dirty. I found hairs in the bed, folded towels, kitchen...toilet was broken. Don't go unless it's super-cheap or there's nowhere else left. Apparently there is a grab and go breakfast I was entitled to...no one told me about it.More

    Review collected in partnership with Extended Stay
    Thank adamjohns2017
    Response from 00esa, General Manager at Extended Stay America - San Jose - AirportResponded 10 June 2017

    Please accept my apologies for the issues you experienced during your stay. It is never our intention to let you down on your expectations, so I truly regret the inconvenience caused. I am sharing your feedback with the respective teams to ensure happy guests is...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Laundry Service
    • Self-Serve Laundry
    • Breakfast included
    • Meeting Rooms
    • Business Centre with Internet Access
    • Room amenities
    • Microwave
    • Things to do
    • Outdoor pool
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • USD 121 - USD 237 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 138
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Extended Stay, Expedia, Booking.com, Cancelon, Priceline, Travelocity, Orbitz, Hotwire, Cheap Tickets and TripOnline SA so you can book your Extended Stay America - San Jose - Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • San Jose
    • Also Known As
    • Extended Stay Deluxe San Jose Hotel San Jose ,
    • Extended Stay San Jose ,
    • San Jose Extended Stay
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    Traveller (20)
    Room & Suite (10)
    Dining (3)
    Hotel & Grounds (15)
    Bathroom (2)
    Nearby
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    19.84 km away
     
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    Questions & Answers
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