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The Row Hotel

62 reviews
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Traveller (19)
Room & Suite (13)
Storyboard
Overview
  • Excellent36%
  • Very good19%
  • Average22%
  • Poor14%
  • Terrible9%
Travellers talk about
“santana row”(12 reviews)
“dogs barking”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Multilingual Staff
3.0 Star Hotel
All hotel details
Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (62)Write a Review
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All reviewssantana rowcute boutique hoteldogs barkingbreakfast buffet was gooduber riderooms are modernfree breakfastthe staff was friendly and helpfulminute drivelate checklate at nightbooked this hotelmini fridgeexcellent locationone night stayhot waterrecommend this hotel
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1 - 5 of 59 reviews
Reviewed 5 weeks ago via mobile

First, travelers need to realize that the area surrounding this hotel is not safe and I would not recommend walking to the mall or to Santana Row at night. The decor is modern and clean and the free underground parking is great. The room was...More

Thank Melissa B
Response from GuestXperienceTeam, Guest Relations Manager at The Row HotelResponded 4 weeks ago

Hi Melissa, Whilst we are pleased to note that certain aspects of your stay satisfied you; namely our parking facility, we are disappointed that overall, you did not love your time with us. We are sorry for the fact that your bed did not suit...More

Hotel's Favourite
Reviewed 2 May 2017

Easy to find. Free parking. Pleasant staff. Quiet rooms. Hot breakfast included. Reasonably priced and competitive with airbnb. Nearby shopping. Close to freeway access. Updated decor. Free WiFi. Will return again.More

2  Thank John L
Response from Mark C, General Manager at The Row HotelResponded 12 May 2017

Greetings John. The staff and I read your review, and would like to thank you for writing such great things about your experience at The Row Hotel. I am glad to read that you were pleased with our staff and amenities. Thank you again for...More

Reviewed 23 November 2017

The location has been nicely remodeled with very modern and tech oriented common areas. The breakfasts (included) were straightforward (scrambled eggs, potatoes, sausage and bacon with a variety of bread products) but fresh and There is significant traffic noise on one side of the building;...More

Review collected in partnership with this hotel
Thank chhf2t
Response from GuestXperienceTeam, Guest Relations Manager at The Row HotelResponded 4 December 2017

We were delighted to be your hosts recently, and we are very happy that you enjoyed such a great stay at our hotel. We would love to have the pleasure of hosting you again in the very near future, and we would be happy to...More

Reviewed 1 November 2017

I arrived late from NY and when I approached the Row Hotel it was quite dark. The next day, I strolled on Stevens Creek Blvd looking for a store to buy bottled water ($5 in the room, $3 at the front desk). Across the street...More

Thank MPNY
Response from GuestXperienceTeam, Guest Relations Manager at The Row HotelResponded 3 November 2017

We really appreciate the time that you've taken to leave such a detailed review of your stay with us. Thank you very much, it's great to hear that so many aspects of your stay pleased you so much, and the information that you've provided will...More

Reviewed 29 October 2017

Wow I stayed here and I was amazed at all the artwork and beautiful decor! I was very pleased with my stay! I highly recommend to anyone needing a place to stay. A bit pricey but well worth every penny. I would gladly stay here...More

Thank Ella R
Response from GuestXperienceTeam, Guest Relations Manager at The Row HotelResponded 3 November 2017

Hi Ella, Thank you for your 5-star review! We are thrilled to hear that you enjoyed your recent stay with us - it sounds as though our property was ideal for your needs. I look forward to sharing your kind words with our team, and...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Details
Price range
USD 137 - USD 280 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites
Details
Price range
USD 137 - USD 280 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites
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Traveller (19)
Room & Suite (13)
Dining (7)
Hotel & Grounds (19)
Bathroom (4)
Business Centre & Event Rooms (1)
Questions & Answers
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Hoang T
23 February 2017|
AnswerShow all 4 answers
Response from NathanOnTour | Reviewed this property |
I don't remember safes....
0
Votes
Garry R
11 May 2016|
Answer
Response from Tara J | Reviewed this property |
The front row faces the street and can be noisier rooms. The middle row faces the back of the hotel. I can only assume they have no view except the buildings behind the hotel, but may be quieter due to not being on the... More
2
Votes
JulieW0523
22 February 2016|
AnswerShow all 4 answers
Response from Paul H | Reviewed this property |
If you are paying for a room, I think you can leave it. If you aren't staying there, I doubt you can use it as a parking lot instead of airport parking.
0
Votes
Room Tips
"Make sure the temperature gauge, which controls the air unit, is functional."
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"For light sleepers, ask for a room away from street."
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"Higher floor has a big jacuzzi tub. Very clean and romantic."
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"Higher rooms tend to be even quieter"
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