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Extended Stay America - Los Angeles - San Dimas

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Extended Stay America - Los Angeles - San Dimas
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118 Reviews from our TripAdvisor Community

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Showing 116: English reviews
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San Dimas, California
Reviewed 3 weeks ago

I must admit that I was not expecting what I got. At this hotel you are not just a paying number, but a person due respect, and courtesy. Everyone from the maids to the front desk took a moment to speak with a smile to both myself and my family. From their expressions we believe each one loves their jobs...

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Helpful?
Thank harotheman
00esa, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Many thanks for your glowing review of Extended Stay America - Los Angeles - San Dimas. We are so happy to know you loved the excellent service provide by our associates and were impressed with our convenient location. I will personally thank all my staff for taking a good care of you and your family. It was a pleasure serving...

Methuen, MA
Reviewed 18 March 2017

I've stayed here last year as well as this year. It is right off the highway, near some good restaurants too, and gas is nearby - essentially everything I have needed was nearby. The room was clean and it has a fridge, stove, microwave, etc. I might use the frig for one night or even the microwave. I had an...

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Helpful?
Thank methuenma
Manager_11525, Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

I want to thank you for taking the time to share your comments. I am glad to see you were pleased with your room accommodations and that you were assisted well by one of our managers. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our...

Santa Maria, California
Reviewed 7 February 2017 via mobile

Where to begin? Strong cigarette smell and dirty ashtray in the sink. Yuk! At least five broken items in the room, the worst of which was the shower, which meant taking a bath in their stained tub. Double yuk. Not recommended!

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Helpful?
Thank pdx2lax
Reviewed 24 January 2017 via mobile

Great place to visit or invite someone Reasonable price friendly stuff.ill always stay and highly recommend this place Never had any problems or concerns clean room and fast service TV WiFi coffee tea breakfast all free

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Helpful?
Thank Mood A
Manager_11525, Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Thank you for taking the time to share your experience. I am pleased to read you were well accommodated by our staff, enjoyed our affordable rates, and favored the cleanliness of your room. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Sao Paulo, SP
Reviewed 24 January 2017 via mobile

They say that they have continental breakfast, but what they serve is just cereal bars and muffins with coffee to go. Although, the hotel is great, the staff isnice, and the room is spacious, clean and comfortable, with kitchen with stove, microwave, fridge and sink, comfortable bed with large tv, and a spacious bathroom. If you're considering this hotel just...

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Helpful?
Thank Jonnybugaloo
Manager_11525, Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Your feedback is important. Thank you for sharing. We are thrilled to read your positive comments regarding your room accommodations, especially the spaciousness. It is also good to see that you enjoyed your overall stay, despite the grab-and-go breakfast not meeting your expectations. Thank you again for sharing your experience with us. We would love to see you again, should...

Portland, Oregon
Reviewed 19 December 2016 via mobile

This is my 2nd stay at this hotel this year. The first time was good. This time, not so good. The reason I am downgrading this review is because this hotel needs maintenance or updating. The shower/tub faucet in my room dripped a heavy drip or stream continuously after shutting off the shower. I requested maintenance but the maintenance I...

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Helpful?
Thank Wedde2
Manager_11525, Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We were disappointed to hear your stay was not a positive one due to plumbing and maintenance issues. To ensure your experience is not repeated, going forward we will continue to diligently follow up on requests for maintenance. Our team is committed to satisfying...

Lynnwood, Washington
Reviewed 24 November 2016

the price was right and the room decent sized. the exterior is well maintained and the parking, ample. It was, however, not very clean. The hallways were dirty and there were large stains on the carpet in the room. I haven't stayed in an extended stay before but for those that don't know - apparently the rooms are cleaned according...

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Helpful?
Thank Lisa G
Magalia, California
Reviewed 5 November 2016

The rooms are clean, the staff friendly, and we were able to bring our dogs with us. There are no hair dryers, kitchen utensils, or daily housekeeping services, but you just need to ask for it if desired. There is an area to take your dogs behind the hotel with doggie bags. The television reception wasn't the greatest, but doable,...

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Helpful?
Thank Rhonda L
Manager_11525, Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

We appreciate you taking the time to share your experience. It is good to know that you valued our pet-friendly policy. We love to welcome our guests' pets, but it is disappointing you felt our pet fee was too expensive. Overall, reading that you had a pleasant stay at our hotel is satisfying. Thank you again for sharing your comments...

Beverly Hills, California
Reviewed 4 November 2016

Freeway close, but quiet wooded location in close proximity to restaurants and shops. The best part of the trip was the attentive hotel staff at the front desk, who were very concerned about my needs.

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1Thank Charles S
Manager_11525, Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Your feedback is important. Thank you for sharing. It's great to read our staff provided you with excellent customer service and that our location was suitable for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Flagstaff
Reviewed 1 October 2016

We stay at this hotel each year and for the most part it is a good place to stay for a month or more. However, there are some needed improvements. The most important I think are the carts used to get luggage into the room. This is something almost all guests use coming and going, and yet in this facility,...

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Helpful?
Thank Yobuck1118
Manager_11525, Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

We appreciate you taking the time to write a review. I am pleased to see you enjoyed the customer service provided by our staff, but disappointed with the issues that need to be fixed that you mentioned. Rest assured we are currently working on rectifying those issues. Thank you again for sharing your experience with us. We would love to...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Los Angeles - San Dimas

Address: 601 W Bonita Ave, San Dimas, CA 91773
Region: United States > California > San Dimas
Price Range: $133 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Los Angeles - San Dimas 2.5*
Number of rooms: 104
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Also Known As:
Extended Stay San Dimas
Extended Stayamerica Los Angeles
San Dimas Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Los Angeles - San Dimas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We have stayed once on the first floor, upstairs twice, and all have been quiet.”
rhondal957, 4 Nov 2016 | Read review
“arrive early for better room selection. Always have a reservation. It's popular and fills up fast.”
779raymondh, 13 Mar 2016 | Read review
“For longer stays, check out the room before bringing in luggage in case you need to request a different one”
CrystalMBA, 7 Feb 2016 | Read review
“Rooms with king beds are very far from the elevator”
61bruins61, 23 Nov 2015 | Read review
“We've stayed several times. Each time the rooms have been great.”
779raymondh, 5 Nov 2015 | Read review
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